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Customer Ratings & Reviews

Your price for this item is $77.99
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The comparable value price is $129.99

Customer reviews

Rating 3.5 out of 5 stars with 292 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

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Cons mentioned filter

60%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Under Armour Sport Flex Wireless In-Ear Behind-the-Neck Headphones for their exceptional sound quality, long-lasting battery life, and comfortable fit. Many users have praised the comfort and fit of the headphones, with some even saying they are a great solution for those looking for a comfortable listening experience. However, some customers have expressed concerns about connectivity issues, small and stiff buttons, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 292 reviews
  • Pros mentioned:
    Bass, Comfort, Fit
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good sound, great fit and good headset overall

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a number of bluetooth in-ear headsets and these ones are definitely the most comfortable and provide the best fit. I have had them in my ear for extended periods of time and have no issues. They are weightless and provide very snug fit. The buds that come with the headset out of the box fits me perfect but there are 2 additional sizes available for people with bigger or smaller ears. I haven't really had any runs with these but I walk a lot with them on. The neck band doesn't feel odd and provides good stability overall. The sound is great. I am not an audiophile so can't really dissect the sound quality but to my ears they sound great. They have perfect bass and mid and highs sound very well. So, overall I like these headphones a lot and will recommend them.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After Best Buy informed us we could no longer get a warranty on the LG brand we opted for these and one other brand(we bought 2). The JBLs are not the best at noise cancelling. So far, occasionally they will hang up your call at random and will answer calls if you move them when your phone rings. Not good! The buds are not retractable and a bit bulky. And the worst part, they do not acknowledge that your call has ended or when you have stepped too far from your phone. Not sure if I would buy these again or even keep them! Only good part, I can talk hands free.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review. Your feedback will be communicated to the proper department to improve our current and future product line. JBL

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great pair of headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones were recommended by store employee and definitely have not been disappointing me at all. i use them on the go all the time and they don't fall out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great. Very easy to use and connect to phone..My only concern is that is can slide off your neck hard to secure besides that I like it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great if you like fast charging!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my dad as a father's day gift and he says he can use them all day without having to charge them so he is very pleased with them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    awesome for work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for work they cancel noise well. I can work with putting in just one if someone is talking to me. they are awesome. The price is right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been through a dozen or more blue tooth in ear headphones and this may be my favorite so far. The JBL underarmors snugged to my neck better but connectivity was horrid. This set has great connection even at range. The leather neck band makes this super comfy if just a little loose. The only thing that is of minor detail is the buttons do take a bit of getting used to. They are imho, because of big hands, a bit of a struggle being so close together. However within a day of getting used to their feel it all worked itself out.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Fit
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Set of Headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JBL / Under Armour Sport Flex headphones are very impressive. My expectations weren't all that high, but boy am I surprised. First, they are packaged very nicely--much better than a competitors around the neck headphones that actually cost more. Props to JBL for not skimping on this aspect. Getting started, the JBLs paired quickly with my phone. Once around my neck, they felt weightless and secure. I did about 30 min of running on the treadmill without any issue. The earbuds always felt secure. My other over the neck headphones are a little too flexible/limp. The JBLs provide just the right amount of rigidity and just the right amount of flex. Additionally, the earbuds are magnetized so they can stick together when not in your ear. This is good if you take them out for a bit, they are flopping all over. Another issue I've experienced with my other pair. As far as sound go, I think these provide a really good sound. It's not going to transport you to the concert hall like a $500 pair might, but they are actually very good. Decent bass with good mids and highs. The silicone tips fit my ear perfectly, but there are other sizes included. I think the fit can make a big difference in the sound you experience so make sure the fit is right for you. Either way, I can tell the hardware behind the tips is quality and will power you through your workout or if you're just sitting at your desk. The charge time is rated at 12 hours. Actual use is pretty close to this. I tried it fully charged and started at 8am. I got about 2 full work days out of it and that's about right with meetings and interruptions. The neckband does have a nice LED light on the back with several different settings. I enjoyed it and found it interesting, but it's probably more of a conversation piece or for show than actually practical. I wouldn't rely on it to catch the attention of some texting driver at night, but I guess every little bit helps. In conclusion, I'd highly recommend these headphones for the active person or someone who just wants a nice set of headphones to wear at work. I don't care to have the over the ear kind as it can mess up my hair and they are so good at isolating me from my environment. These will give you some music to jam to whether you're working out or working on a spreadsheet and can be easily pulled out/put back in if someone pops in for a quick meeting.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good headphone sound quality good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this headphone, however my issues with it is,the buttons are a bit awkward to press and the ear buds can become uncomfortable on the ears after long use.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sounds awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome! They sound great but I’m most impressed with the battery life. It seems like I never have to charge them!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the sound is great. The range on the Bluetooth is very limited and they don’t stay around your neck very well

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good for music, not much else

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice clear sound when listening to music. When I tried to use them for a phone call, no one could hear me.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great sound. Good for running

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great set of headphones and the Bluetooth connectivity is pretty good. Battery life is also 5 stars

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome the sound is much better than the $300 dollar set I first bought

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good design. Earphones fit very well in ear. Paired well with all devices. Love the magnets on earphones. Sound was great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great battery life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this at work and enjoy being able to use it my entire shift and have a couple hours left when I get home

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset, haven't had any issues and the sound quality is terrific.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    poor design

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio was good. The buttons are very hard to press. I would not recommend this item. I returned it after the first day.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for the review, we appreciate the feedback you've provided to us. We understand that the product did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 3 out of 5 stars

    Just Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like the fact that it did not vibrate on my neck to let me know that I was receiving a call if I was not near the phone.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 3 out of 5 stars

    It was ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to jog with this product & it bounced all over my neck. Earbuds were too large for my earsxeven with the smallest rubber piece.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL