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Customer Ratings & Reviews

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Customer reviews

Rating 3.5 out of 5 stars with 293 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

60%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Under Armour Sport Flex Wireless In-Ear Behind-the-Neck Headphones for their exceptional sound quality, long-lasting battery life, and comfortable fit. Many users have praised the comfort and fit of the headphones, with some even saying they are a great solution for those looking for a comfortable listening experience. However, some customers have expressed concerns about connectivity issues, small and stiff buttons, and the overall design of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 293 reviews
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Wouldnt stay connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the hardest time with these they wouldnt stay connected to my phone Galaxy s8 plus user.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good for running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid audio even when distance running and lots of sweet. Very long battery life. Lasts all day!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headsets were purchased to replace my LG and I thought that I would enjoy them but the fit wasn't well received

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for the reply, your feedback will be communicated to the proper department to improve our current and future product line. If you encounter problems with your product, please submit a case request and so we can assist you: www.jbl.com/support-contact.html JBL

  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Kept losing connection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not recommended for working out poor connection, to ridge it and poor phone reception.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 3 out of 5 stars

    I miss a lot of calls and messages with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best a lot of flaws it doesn’t let me know when I get calls and not easy to hear from it I would not recommend it

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. JBL

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good sound but.....

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Sound but a bit uncomfortable. Was easy to connect.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly enjoy these headphones. The battery life is amazing and would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Awesome workout headphones, so so for running

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first go at a pair of "necklace/neckband style headphones, and JBL has obviously put some work into these headphones. Lots of nice features like a sweat resistant nanocoating, a built-in running light around the back of the neckband and extra comfortable silicone earpieces that did an excellent job of staying in my ears. The neckband provides a weighted and solid place to connect the earbuds to as well as a place for the microphone and controls. I found this to be a little unwieldy for running as it has a tendency to slap against your clavicle/neck as you run. Its almost like they need to be heavier to stay in place, but at the same time, I wouldn't want to wear them if they were indeed that weighty. This is too bad since the built-in light is a boon for runners. Other cons are the lack of a battery indicator that only tells you when the battery is low, and not what the battery status is at the time. Battery life seems to be pretty spot on the reported 12 hours, and the quick charge option of 5 min of charge for one hour of use was definitely appreciated and I've used it more than once. The provided silicone pads let you find the most comfortable fit for your ears and the combination of the in-ear buds and extra wings that extend up into your ear held them in place fairly well during activity and were comfortable for extended wearing times. Containing the controls and microphone in the flexible end of the neckband is a smart and the right design choice in my mind. Materials all feel solid and well made, you can feel the nano coating. The sound quality was surprisingly high, with bass reproduction amazing coming from these tiny drivers. The earbuds themselves are also magnetic so they can be worn as a sort of necklace when not in the ears, keeping them stowed. Overall these are well made and sound decent for the price range. JBL missed the mark a little bit for runners, in spite of the added features, but these don't necessarily have to be used strictly for running, Any outdoors activity or working out will put you in the target market for these headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how it works . My dad loves it he loves how comfy there r .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A little different but works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The functions are little different than other headphones I've used, but it works pretty well overall once you get used to it

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Extremely comfortable and lightweight

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the JBL Under Armour Sport Flex headphones for over a week now. The headphones came nicely packaged in a well constructed box with a slide out foam insert The box and headphones should ship nicely without any damage since they are packaged so well. The box includes a USB charging cable, 2 additional sizes of ear tips and 1 enhancer without the wing tip. I didn’t like the way the extra ear tips were packaged, inside an envelope in a little box. They were flattened by the envelope and after sitting out for a day, did not revert to the original shape. Luckily the ear tips that came installed on the headphones were the perfect fit for me. Also included is a really handy mini instruction booklet, tiny print but it’s in color with pictures and is very easy to understand. These is no included carry case our pouch, which is disappointing. I like the lightweight design of the neckband. These are probably the most comfortable headphones I’ve ever used, both the neck band and ear tips. I could wear these for hours without discomfort. The adjustable flex zones, for the most part, just give you a tighter fit, which loosens as you work out. Please note that the instructions say not to bend them outward past the original position. The button position is good but I are somewhat stiff to press and require a little more precision. I find myself pressing the buttons with the tip of my fingernail. There is an LED strip light on the back of the neckband that has a few different modes and is great for evening running. The earbuds themselves do not wrap, tuck or retract. They are magnetic and cling to each other but I wish they stored better than leaving them hanging like that. The sound quality is very clean and clear however it lacks the bass I’m using to getting from other headphones in this price range. I think JBL may have sacrificed a bit on sound to deliver such a lightweight comfortable design. Honestly, if these headphones are only for your workouts, a lack of bass is probably okay.. But I wouldn’t recommend them as your all-day, general purpose headphones.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Not that good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset will disconnect two feet from the cell phone. Very frustrating!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 2 out of 5 stars

    Just ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The regular JBL’s are a way better quality and better design.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback about our UA Wireless Sport Flex. We're always looking for ways to improve. We'll forward this to the appropriate team. Check out more headphones here: https://www.jbl.com/headphones/. JBL

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality was just ok at best. I also didn't like the fact that they turned around on my neck. They never stay in the place where they should be. They also would turn on and off without me turning on and off. Wasn't happy at all. I ended up returning them and I purchased the Bose! I'm happy now!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review. Your feedback will be communicated to the proper department to improve our current and future product line. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best money can buy I I will buy them again they are the best that you can get

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They were ok at first but sort of died

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great at first but after a couple of months I noticed the quality continue to go down hill.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sound is good earring plugs dangle..n way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good..Not my choice. Ear plug dangle on chest...get in way

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement headphone upgrade for a Samsung and it is much better.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were unconventional and little out of date but may work for others.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery said up to 12 hours.. thats on standby. If you’re listening then its only on for 4 hours. And if u dont use it, it still needs to be charged every 12 hours. So basically keep it on the charger when not in use or it will be dead when you do want to use them. At least it only takes ~20mins to charge. Not worth the price point at all

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at  https://www.harmanaudio.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

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