Customer Ratings & Reviews

We're here to help with your JBL Vibe Beam. Please make sure that the earbuds are no longer connected to other source devices. We also recommend performing a reset to bring the earbuds back to their factory settings. Here’s how: while holding the earbuds, tap the touch control two times and hold the button on the third tap for more than 5 seconds. This restores factory defaults. (Please note that charging must take place for the reset to work.) It may also be necessary to remove or forget the earbuds from the list of paired devices to pair again. Please contact our customer support if you need additional assistance.

Thank you for reaching out. We're here to help with your JBL Vibe Beam. Please use another charging cable and power adapter to see if the unit will charge. Also, sand and dirt can get into the product's charging port. Clean the charging port with compressed air. Please be advised that your JBL Vibe Beam comes with one (1) year standard warranty, to initiate a claim, please contact us.

Thanks for your feedback. We're always looking for ways to improve. For our JBL Vibe Beam, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.

Thanks for your feedback. Our JBL Vibe Beam comes with a choice of 3 sizes of ear tips (S, M, and L). You may choose the right size for your ears and gently twist the earbud to fit it securely into the shape of your ear, then, continue twisting the earbud into your ear canal to give you the best seal and secure fit. If you need more help, please contact our Customer Support so we assist you.

Thanks for your feedback. We're always looking for ways to improve. For our JBL Vibe Beam, to achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

Thanks for your feedback. In order for our JBL Vibe Beam to give you the best audio response, you must create a tight seal within your ear canal. First, try to angle the ear tip slightly downward to make it easier to insert into your ear canal then gently twist the earbud to fit it securely into the shape of your ear. It is best to try this with all of the provided ear tip sizes until you find the one that accomplishes this most easily. For further assistance, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-S: 9:00 am - 5:00 pm (EST).

We appreciate you for sharing your feedback on our JBL Vibe Beam. We want to ensure you get the most out of our products. We'd like to work with you directly to address the issues you're experiencing with your earbuds. Please reach out to our Customer Support for further assistance.

Thanks for your feedback. We're always looking for ways to improve. For our JBL Vibe Beam, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue still persists, please contact our customer support.

Thanks for your inquiry. Our JBL Vibe Beam comes with 3 sizes of eartips. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

Thank you for your feedback. For your JBL Vibe Beam to give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. We also recommend connecting the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. If you need more help, please contact our customer support.

We appreciate your time in providing your feedback on our JBL Vibe Beam. We understand that this product didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team.