Customer Ratings & Reviews

Nice, feature packed multi-function microwave. Very poor quality control. This model is available in 27" and 30" widths. I bought a 27" but the prominent JennAir emblem on the front is located 15" from the right side and 12" from the left (see picture and scan down from the clock). Looks like the emblem was applied to suit a 30" model. When I called to inform, I was told the "cosmetics" warranty (30 days) had expired, and I was SOL. No attempt or interest to make it right, which is very disappointing. The unit sat in a box for a month while I had the cabinet work done. I checked it for scratches and dents when I got it, but not for the correct placement of the logo - silly me. This is my first JennAir appliance. At first blush, it would appear JennAir has high-end brand prices, but budget brand quality control and customer service.

This device functions wonderfully. The quality of the cooked food is great. The doorr mechanism is solid. The electronics are poor. The main command module breaks often. The cost to fix is half the cost of a new unit. Ours boke at 3 years. The warrenty is for 2 years. The company is firm on the end of warrenty. When /I talked to the local appliance service company, they reported they see this alot. Do not buy , unless you plan to replace every 3 to 4 years.

Unit came as part of an "upgraded" appliance package on a new home. High tech looking, but offers no high tech features. For almost $3,000, you get a severely underpowered unit, so expect longer cook times. It appears convection equipment is buit in, but there are no controls in the interface. Speaking of the Iterface, it uses a digital scroll wheels which are the slowest way to key on a number, lead to errors and are harder to read than a regular numberpad. The chime is quiet and the fan is loud. Its hard to tell if your food is done because the fan continues to run after cooking is done, in fact the fan doesnt ever turn off until you open the door. Manual claims this is to cool the unit, but ive never had a MW that needs to cool, further if i open the door immediately when the chime goes off, the fan stops. Did it not need to cool then? I should probably say something positive. It hasnt broken yet. ;) To sum up, this is the most basic, weakest microwave ive ever owned despite the digital display and high price.

The control panel started malfunctioning after about 5 years, leaving the product unusable. A thousand dollar fix after 5 years for a $2800 product is unacceptable. Please try another brand.