Customer Ratings & Reviews

I had a great experience purchasing my new cooktop. The associate was very helpful and I really love the product.

My first experience using ceramic cooktop—will certainly take some adjusting. The cleaning process is more extensive tan my old coil elements

Very patient and professional . Hope get all the services like this.

Fine product, very pleased, but what a nightmare to get it installed, delays, counterorders, mass confusion!

Love the new Jennair cooktop. It's easier to clean than my last Jennair purchased over 20 years ago.

Fits perfectly with the on time delivery and install.

Wife was thrilled to receive and is very happy with performance of item.

Not my first choice but the next best one I could get before January 2023.

Both the product and installation met our expectations.

I cannot review it at this time. It was delivered to my house and there was a crack on the cooking top. I'm waiting for the replacement to get to my house on September 12th. thanks Patrick. E

I really can not make a review right now because the product arrived factory defective.

Would give this a zero if I could. First time we used the left front burner there appeared bubbles/spots under the glass which were shiny like oil slicks. Ruins the appearance of the cooktop totally. Will call bith Jenn Air and BB to get a fix

Total Nightmare experience! I placed the order on July 10th and it now August 14th and they have no idea when it will arrive. They changed the arrival date 5 times already.

Came damaged waiting on replacement in order to rate again. Service installer didn’t provide picture or write the part they recommend is needed

the actual fire power of this induction stove is great but it scratches soooooooooo easily .

The knobs are very loose and wiggly. The painted cooking rings are hard to see and make it difficult to see when a pan is centered. Meanwhile, it took over a month for Best Buy to send someone out to look at it. So now we are told it needs to be replaced. Unbelievable lack of quality control by JennAir, and poor service from Best Buy.

I ll give 0 if can, less than 3 months and have issues with burners elements turning black, now trying to have manufacturers warranty cover because Best Buy total tech won’t cover. Don’t buy and save yourself money, time and unnecessary headache.

This was a replacement for a much older model of the same cooktop which was broken when someone dropped a heavy bottle on it, after over 20 years of service, We loved that one, and we love its newer replacement. The delivery and installation were excellenr as well. Thanks!

pure Junk. The glass top cracked across the top. nothing was dropped on it and after only 1.6 years of use. Customer Service told me this was discontinued and a glass replacement will not be available. I even tried to find a used part. no luck. So I purchased a 2500.00 piece of JUNK. Do not waste your money. The funny thing is I had a jennair cooktop for 25 years and loved it. Thats why I bought another but NEVER again. Look at the ad. Backordered. Good luck they stopped building it.