Customer Ratings & Reviews
- Model:
- JBLTP-BLK-OB
- |
- SKU:
- 6543071
Customer reviews
Rating 4.3 out of 5 stars with 192 reviews
(192 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers value the Bolt Pro eBike for its ease of use, affordability, and fun factor. They appreciate that it is simple to assemble, making it a great choice for those new to eBikes. However, some customers have concerns about the battery life, tire quality, and seat comfort.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great price,zippy fun and easy to use. great build quality
I would recommend this to a friendBrand response from Jetson Bike
Posted .We truly appreciate you taking the time to leave this five-star review! We're so happy that you're happy with your Bolt Pro E-bike! The Bolt Pro is sturdily built and super compact, which makes it ideal for commuting or just having some good, clean fun! You can also go up to 30 miles on your Bolt Pro on a full battery using pedal assist! Happy riding and keep moving!
Rated 1 out of 5 stars
Pandeling issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drains the battery soon and after draining the battery cannot ride like normal cycle you will end up picking it or dragging it untill recharge.
No, I would not recommend this to a friendRated 2 out of 5 stars
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tire blew out my son is 9 years old so it wasn't a weight issue only used it for 3weeks
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the issue you experienced with the Jetson Bolt Pro eBike. We understand how frustrating this must be, especially given that it was only in use for a short time.
We take product quality and safety very seriously, and we would love the opportunity to assist you. Please reach out to our customer support team at 1 (844) 585-7462, available daily from 10 AM to 6 PM EST, so we can investigate this matter further and explore possible solutions.
Your satisfaction is important to us, and we appreciate the chance to make things right. We look forward to assisting you.
Best Regards,
Customer Service Team at Jetson
Rated 2 out of 5 stars
Upset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very upset! Son road the bike for 3 days and one tire had to be completely replaced. We took it to a bike shop and they are still waiting for the replacement tire now ever 20 days! Son has been very upset he hasnt been about to ride it to school. I am torn if i would recommend it to someone.
I would recommend this to a friendBrand response from Jetson Bike
Posted .Hi Tiffany, we're so sorry to hear that the bike shop has not replaced your tire yet. If there is anything we can do to speed the process up, feel free to reach out to us at reviewresponse@ridejetson.com. Our Support Team is happy to help!
- Cons mentioned:Brakes
Rated 1 out of 5 stars
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great bike until it wasn’t. I called 4 different bike repair shops to fix the back tire and they all refused. The only option I had was to return it.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Dan,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the back tire of your bike. We understand how frustrating it can be when a product does not meet your expectations, especially after you’ve invested time and effort into finding a solution.
We strive to provide high-quality products and support, and we regret that we fell short in this instance.
Please reach us at our toll-free number, 1(888)976-9904, from 9am to 5pm EST. We're committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent.
Best Regards,
Customer Service Team at Jetson
Rated 3 out of 5 stars
Little bike
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with distance maybe 15 miles only using pedal assist on full charge
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY!!!!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy Jetson!!! Bought 2 for Christmas. 4 months in, one stopped working. Been trying to work with Jetson to fix it under warranty. They have blatantly refused to fix it. Been going on for 4 weeks now. They claim to have "system maintenance" for 4 weeks so they cant file a warranty claim?! What?! Then, they claim to be out of stock so they cant mail me a new bike. I will now be contacting the BBB, CFPB, Attorney General and their corporate office. They DO NOT honor their warranty! Do some online research, I'm not the only one experiencing this.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Matt,
We sincerely apologize for the frustrating experience you've had with your Jetson product and the difficulties in resolving the warranty claim. This is not the level of service we aim to provide, and we understand your disappointment.
We deeply regret any inconvenience caused by the delay. Your feedback is invaluable to us as it helps us improve our product quality and services.
We will further investigate this matter to understand what went wrong and to ensure it doesn't happen again. Please reach us at our toll-free number, 1(888)976-9904, from 9am to 5pm EST. We're committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent.
Best Regards,
Customer Service Team at Jetson
Rated 3 out of 5 stars
Good but only during first ride
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This e-bike is adequate but not a high quality bike
No, I would not recommend this to a friend- Cons mentioned:Brakes
Rated 1 out of 5 stars
damaged
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really don't recommend it. I bought it in August for my son and a month ago the brakes stopped working and I haven't been able to repair it and I have no idea what to do.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Hi there, we're so sorry to hear about your son's Bolt Pro. This is not the Jetson experience we want for our riders. Please reach out to us at reviewresponse@ridejetson.com and our Support Team can further assist you.
Rated 2 out of 5 stars
E bike
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice product, but thought it was gonna be a little bit bigger. Seat is uncomfortable for short rides. I couldnt imagine taking it on a 20 mile ride
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Thanks for the feedback, as Jetson takes customer concerns and feedback very seriously, and we use it to improve future product designs. If you're in need of assistance, please contact us at reviewresponse@ridejetson.com.
Rated 1 out of 5 stars
Garage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had returned this item and never opened it but it still charged me $67 with restocking fee.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Valued Customer,
We sincerely apologize for what happened and any inconvenience this may have caused. Regarding the restocking fee, we will investigate this further. BestBuy is our authorized reseller, and they have their own return and exchange policy, which may apply in this case.
For any inquiries or assistance, please reach us at our toll-free number, 1 (844) 585-7462, between 9 AM and 5 PM EST. We are more than happy to assist and help resolve this issue.
Best Regards,
Customer Service Team at Jetson
Rated 2 out of 5 stars
Ebikes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor mileage said around 15 miles, lucky if I get 3
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Hi John, the Bolt Pro can reach up to 30 miles with pedal assist. If your bike is only lasting 3 miles, please reach out to us at reviewresponse@ridejetson.com and our Support Team can take a deeper look. We're happy to help!
Rated 1 out of 5 stars
Think twice before buying
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would have bought a different brand. This e-bike is junk. Will no longer start. Checked the battery and that is good. I want my money back or a replacement.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Tammy,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the issues you're facing with your e-bike, especially with it no longer starting. We understand how frustrating this must be, and we're sorry that the product did not meet your expectations.
We are committed to ensuring that every customer is satisfied with their purchase and experience. Please reach us at our toll-free number, 1 (844) 585-7462, from 9am to 5pm EST. We're committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent.
Best Regards,
Customer Service Team at Jetson
Rated 1 out of 5 stars
Don’t buy nothing from best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy online it’s not working and they deduct $75 for restoration fee from my credit
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Hi Abeer, we're so sorry to hear that you received a restoration fee. We would recommend reaching out to Best Buy directly regarding this. If you are in need of assistance with your Bolt Pro, feel free to reach out to us at reviewresponse@ridejetson.com and our Support Team can take a deeper look.
- Pros mentioned:Max speed, Price
Rated 5 out of 5 stars
I love this bike.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jetson did a really good job with this bike. I added some extra features. I bought a rear basket and front removal basket to carry stuff. I used this bike in Yosemite which was a hit with the family. I also use it to go to work. It is a really good bike for the price.
I would recommend this to a friend - Cons mentioned:Brakes
Rated 4 out of 5 stars
Fun but brakes are bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s super good for transportation and not trying to buy any gasoline, but I bought it 4 months ago and the brakes just stopped working. I tried to fix it with a tutorial I found on YouTube and still didn’t work. Thanks, Jetson
I would recommend this to a friendBrand response from Jetson Bike
Posted .Dear Alex,
Thank you for reaching out and sharing your feedback. We’re glad to hear that you appreciate the convenience of not needing gasoline for transportation. However, we sincerely apologize for the issue you’ve encountered with the brakes.
We understand how important functional brakes are for safety and usability. Please reach us at our toll-free number, 1(888)976-9904, from 9am to 5pm EST. We're committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent.
Best Regards,
Customer Service Team at Jetson
- Pros mentioned:Max speed
Rated 5 out of 5 stars
Zai electric bike
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This bike its pretty good bike ..you cant be a aggressive rider.It flow at decent pace ..you can rely on it to take from point a to b..
I would recommend this to a friend - Pros mentioned:Max speed
Rated 5 out of 5 stars
The days of walking are over
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is amazing. I'm having a blast with this ebike. Not only I get on time to work, I can go to the mall while saving from asking Uber rides, too. My only concern, is when you want to use the pedal to save power, it can get quite heavy cause of the pedal assist, so be mindful about that. Overall, a must have to travel at your local commute. 10/10
I would recommend this to a friendBrand response from Jetson Bike
Posted .Thanks for the five-star review and feedback! We're overjoyed to hear that you're enjoying your Bolt Pro! The Bolt Pro is such a fun, compact ride that can be used for fun, commuting, exercise, easy riding, or all of the above! We hope you get to enjoy your Jetson for many more years to come! Make moves!
- Cons mentioned:Battery life, Brakes
Rated 1 out of 5 stars
Personal experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this bike for over a year now and I had no choice but to replace it because of the amount of times it decides to screw me up. It lasted a good 6 months after noticing many problems. I weigh around 165 and at a height of 5'10 and according to the description, it wouldn't have a problem withstanding someone like myself. But, the back tire was a pain and needed to be replaced. It says it can reach a 30 false mile radius. Also, it is the hardest thing ever to pedal after the bike dies usually 1-3 miles into the ride which is ridiculous. It reaches a speed of 10 mph not 15. Maybe I'm too big for this bike but this is my honest opinion on this disastrous bike. Thanks, Jetson :(
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Omen,
Thank you for sharing your feedback about your experience with the bike. We sincerely apologize for the issues you've encountered and understand your frustration. This is not the level of service or product quality we aim to provide to our customers.
Your feedback is valuable to us as it helps us to continually improve our products and services. We appreciate your detailed review and will use this information to make necessary enhancements.
If there's anything specific we can do to assist you further, please don't hesitate to reach out to our customer support team our toll-free number, 1(888)976-9904, from 9am to 5pm EST. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best Regards,
Customer Service Team at Jetson
- Cons mentioned:Battery life
Rated 3 out of 5 stars
Okay but not accurate
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was a really comfortable bike at easy ride but the battery life was not as long as I thought it was and it didn't last me as long so it wasn't really the range that it said it was
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Andrew,
Thank you for your feedback. We sincerely apologize for the disappointment regarding the battery life on your bike. The range can sometimes vary depending on factors like terrain, rider weight, and riding style. However, we understand your concerns and want to ensure you're satisfied with your experience.
Please reach us at our toll-free number, 1 (844) 585-7462, from 9am to 5pm EST. We're committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent.
Best Regards,
Customer Service Team at Jetson