Customer Ratings & Reviews
- Model:
- JJ5-BLK
- |
- SKU:
- 6506672
Customer reviews
Rating 4.1 out of 5 stars with 104 reviews
(104 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers value the J5 eBike for its compact size, affordability, and comfortable rides. Many customers appreciate how easy it is to assemble and use, with some even mentioning that it requires very little assembly and comes with a long-lasting original charge. However, some customers have expressed concerns about the battery life and tire quality, with reports of the battery dying within a year and a half and tires blowing out easily.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Jetson review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This our second one. First was stolen after about 700 miles. We loved it so got this one.
I would recommend this to a friendRated 5 out of 5 stars
E bike good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What an excellent bike got it at a great price to for Black Friday.
I would recommend this to a friendRated 5 out of 5 stars
Mr
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and assemble just follow simple instructions
I would recommend this to a friendBrand response from Jetson Bike
Posted .Thanks for taking the time to leave a 5-star review! We are thrilled to hear that your J5 Electric Bike is easy to use! We hope you're able to enjoy it for years to come. Welcome to the Jetson family and happy riding!
Rated 5 out of 5 stars
Worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this bike my wife uses it all the time you’ll be happy
I would recommend this to a friendBrand response from Jetson Bike
Posted .Thanks for taking the time to leave a 5-star review! We're so happy to hear you and your wife are loving the J5 Electric Bike. Welcome to the Jetson family and keep making moves!
Rated 3 out of 5 stars
It’s alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good making it 18 miles but won’t go up hills because of it’s power
I would recommend this to a friendBrand response from Jetson Bike
Posted .Jetson products can handle 15-degree inclines, but anything steeper than that can cause stress to the motor. The motor in an e-product has to work harder to traverse rough terrain, which will deplete the battery faster and lessen the amount of mileage you can cover in in a single charge. Hope this helps!
- Cons mentioned:Brakes
Rated 1 out of 5 stars
defective and i need to take care of it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i purchased it and found out the rear tire was flat. I was directed to contact Jetson which i did and found out the tire was defective. And it is impossible to replace it by yourself and needs to bring it repair shop. This is very frustrating and costing me money.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Hi Yusa, we're so sorry to hear that your J5 arrived with a flat tire. If you are in need of further assistance, feel free to reach out to us at [email protected] and our Support Team can take a deeper look. We're happy to help!
Rated 2 out of 5 stars
Could Be Better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy was great, but the pedal came off the bike and was very dangerous. The company Jetson could not be contact. So Thank you Best Buy!
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear BestBuy Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and safety concern you experienced with the bike pedal coming off. We understand how alarming and dangerous this situation must have been.
We're also sorry to hear that you had trouble reaching Jetson for assistance. At Jetson, we take customer safety and satisfaction very seriously, and we regret that this issue was not promptly addressed.
Please reach us at our toll-free number, 1(888)976-9904, from 9am to 5pm EST. We're committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent.
Best Regards,
Customer Service Team at Jetson
Rated 1 out of 5 stars
$87 restocking fee!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bike was okay, the peddle assist is jumpy and when you turn off peddle assist the peddles are super heavy. The worst offender was Best Buy’s return policy where they charge an $87 restocking fee!!! I could understand $20, or even $40. Needless to say we will only be purchasing off Amazon from now on.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Oh goodness! We sincerely apologize regarding the situation you encountered with Best Buy, as we totally understand how frustrating this must have been. In the future, when you purchase Jetson, be sure to purchase directly from ridejetson.com to avoid any issues such as this. We hope this helps. Thanks for reaching out to Jetson!
- Cons mentioned:Brakes
Rated 1 out of 5 stars
Inferior product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No range scooter's pedals didnt work properly brakes were rubbing
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Janette,
Thank you for your feedback, and we sincerely apologize for the issues you encountered with the scooter's pedals and brakes. We understand how disappointing this must be and appreciate you bringing it to our attention. Your experience is important to us, and we are committed to ensuring our products meet your expectations.
Please reach us at our toll-free number, 1(888)976-9904, from 9am to 5pm EST. We're committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent.
Best Regards,
Customer Service Team at Jetson
Rated 2 out of 5 stars
Failed charging
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a fun bike. But the battery stop charging at the first charge. The charger showed green light, however, it charge nothing. It's so sad can't ride it anymore.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Oh goodness! We can only imagine how upsetting this has been, and we'd love to help turn this around for you! Please reach out to us directly at [email protected] so that we can better assist you.
Rated 1 out of 5 stars
Trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing sucks. Battery stopped 3 mos after purchase with no warranty. Don't waste your money
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Hi Katie. We're terribly sorry to hear about the battery issue with your J5 E-bike, and we want to help! Please reach out to us at [email protected] so that we can review our options!
- Pros mentioned:Battery life
Rated 5 out of 5 stars
So much fun!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Preassembled right out of the box. So much fun to ride! Great battery life too!
I would recommend this to a friendBrand response from Jetson Bike
Posted .Thanks for the great review! We are so glad to hear you are enjoying your J5 Bike right out of the box! Keep making moves!
Rated 2 out of 5 stars
Not all they promised
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not go 15-30 miles. Peddling this thing when it dies is impossible. It’s way too hard.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Thank you for bringing this to our attention. At Jetson, we take customer concerns and issues seriously. Please reach out to us at [email protected] and we can look further into this to see if there are any other options.
Rated 1 out of 5 stars
Great for the first year, battery wont charge now.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery died in a year n a half. Always garage kept and charged with factory charger. Just shows a green light now and totally dead, very disappointed for what we spent. Would not recommend.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Hi Nathan, we're sorry to hear that you're having issues with your J5. If the charger light remains green, it sounds like you have an internal issue with your battery. Feel free to reach out to us at [email protected] and our Support Team can take a deeper look.
Rated 1 out of 5 stars
Defective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not last a week. When i called in the warranty the bike is no longer manufactured. They only offer a replacement thT is half rhe cost.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Oh no! We are so sorry to hear about this experience and we want to do everything we can to assist! Please reach out to us at [email protected] and our Support Team can take a deeper look.
Rated 1 out of 5 stars
No last long no good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. Please not buy if you see it has the cheap price, no good
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Valued Customer,
We sincerely apologize for your experience and appreciate your feedback. We're sorry to hear that the product did not meet your expectations. Your satisfaction is important to us, and we strive to provide quality items at fair prices.
Please reach us at our toll-free number, 1 (844) 585-7462, from 9am to 5pm EST. We're committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent.
Best Regards,
Customer Service Team at Jetson
Rated 1 out of 5 stars
Don’t buy Jetson e bike
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My battery stopped charging. I’ve only had it for 7 months. I regret buying this. My kids loved it when we took it camping. Now it’s not working.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Oh no! We are so sorry to hear that your J5 won't hold a charge and we want to do everything we can to assist! Please reach out to us at [email protected] and our Support Team can take a deeper look.
Rated 5 out of 5 stars
Compact
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its compact, but packs a punch. Easy to put together. Light and easy to transport
I would recommend this to a friendRated 5 out of 5 stars
It's he all day love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the hole ride ride handling worth every penny of it beautiful contraption
I would recommend this to a friendBrand response from Jetson Bike
Posted .Awesome! We are so happy to hear that you're loving your J5 e-bike! The J5 is such a fun, cool, convenient ride, and we hope you enjoy it for a long time to come! We appreciate the five-star review! Ride electric, ride Jetson!
Rated 1 out of 5 stars
Don't buy. Batter doesn't stay charged.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery charge didn't last a year. Missed warranty by 2 weeks.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Hi Mike, we're so sorry to hear about your battery. Lithium-Ion batteries last about 300 to 500 charge cycles and Jetson products have a one year warranty window. Feel free to reach out to us at [email protected] and we can look further into this to see if there are any other options for you at this time.