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Customer Ratings & Reviews

Jetson - Quest Electric Scooter - Black-Front_Standard

Jetson - Quest Electric Scooter - Black

Model: JQUEST-BLKSKU: 6343642

Customer rating

Rating 3 out of 5 stars with 8 reviews

  • 30%
38%
would recommend to a friend

Pros

Cons

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Customer ratings & reviews

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Page 1, showing1-8 of 8 Reviews
  • Rating: 2 out of 5 stars

    Battery life after just losing 1 bar....it barley

    Posted
    Teledo147
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    If I know what know now I would've kept my money in my pocket. If it's not fully charged it doesnt go no more than 5mph. I am 6'7 215lbs.....so when fully charged it can get up to 16mph. Once it loses 1bar its done....looking to sell and willing to take a loss to get it off my hands...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    HORRIBLE! DO NOT BUY!

    Posted
    eli770
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I'm on my FOURTH one of these in less than a month. I bought the extended warranty but they won't let me return it. The first one worked okay but I hit a bump and fell over and then the battery wouldnt work. The second one had a messed up motor that worked when it felt like it, no lights underneath and a rear break that my bike shop couldn't figure out. Now to number three that I got two days ago. No lights underneath, but whatever. Then, I was riding slow and fell off it, it barely hit the ground and now it's making a horrible sound and is unrideable. Best buy won;t give me my money back so I'm considering cutting it up and using the foot pad as an automon in my living room.. DO NOT BUY

    No, I would not recommend this to a friend

    • Brand response

      Jetson Bike

      Thank you for taking the time to share your thoughts on our new Quest commuting scooter. Please note that much like other e-scooters, impact damage from intentional or unintentional collisions will affect the performance of your device. Each Jetson product comes equipped with a 1-year warranty separate from the extended warranty provided by Best Buy. Please reach out to our customer support team so we can get you back on the road

      https://ridejetson.com/pages/warranty-claim

  • Rating: 1 out of 5 stars

    Came broken and its slow

    Posted
    Doug
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Came with bad breaks and a broken bell. I have the Hover 1 in addition to this. They have the exact frame, but the Hover 1 has significantly better acceleration. I'm 195 lbs and this topped out around 12mph, only occasionally hitting 15. The hover 1 rode better and was faster and stayed at 15mph. My opinion is save the $ and get a better scooter

    No, I would not recommend this to a friend

    • Brand response

      Jetson Bike

      Thank you for sharing your experience with our newest commuter scooter. Please note that factors like the rider's weight and environmental conditions affect your max speed. The Quest performs best on flat. smooth terrains. Our customer support is available 7 days a week to help with a replacement bell and any other repairs that are needed.

  • Rating: 4 out of 5 stars

    Really good for the price !

    Posted
    Bmxboysmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I changed it after installing the handle bars. Which very easy and so for it is great. Thanks

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    I loved it

    Posted
    adilene
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    loved everything my husband and I are enjoying it ...wish I could change the light from the bottom still don't know if I can change it?

    I would recommend this to a friend

    • Brand response

      Jetson Bike

      Thank you for the kind words. Please stay tuned for future Jetson App updates with may include bottom light setting options.

  • Rating: 1 out of 5 stars

    Jetson

    Posted
    Manny
    • My Best Buy® Member

    I do not recommend buying one and it heats up and it is very slow to change it for another and it remains the same garbage

    No, I would not recommend this to a friend

    • Brand response

      Jetson Bike

      This is very rare for our Quest scooter. We would love the chance to get you riding on a Quest that lives up to our high Jetson standards. Please click here so we can quickly turn this experience around  https://ridejetson.com/pages/warranty-claim#

  • Rating: 5 out of 5 stars

    Strong build/good quality

    Posted
    Filmguychi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I own this scooter and the hover 1 journey. I am 210 lbs and prefer the Jetson for myself and the hover 1 for my girlfriend who is 130lbs. I get a safe 10-12 miles on a charge in the city of Chicago. Someone lighter might get closer to 15-16 in the city. The Jetson is heavier duty and has a slightly better battery. This has a better warranty and a lot more bells and whistles. The hover 1 has better brakes is a smoother ride and is lighter. Pros: non flattening tires Strong build Great lights for night time riding Odometer Awesome app Leather handles Good foot room Warranty Cons: heavy Bumpier ride Brakes

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    very happy

    Posted
    Mell
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love this scooter especially the running lights at the bottom. I do wish the battery did last longer like the Segway and that it came in a few colors but other than that no complaints.

    I would recommend this to a friend