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Customer Ratings & Reviews

JLab Audio - Epic Air Elite True Wireless Earbud Headphones - Black-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 373 reviews

80%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 3 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 28 Reviews mentioning:
volume
  • Rating: 4 out of 5 stars

    Solid hardware needing firmware update

    Posted
    CraigB
    • Tech Insider NetworkTech Insider Network
    • Top 50 ContributorTop 50 Contributor

    Pros Light design is hardly noticeable Around ear design holds firmly Selectable audio passthrough for safety Good sound for the price point Large driver produces a lot of bass Capacitive touch controls will likely last longer Configurable left or right master to improve signal Sleek design is very low profile on the ear Voice feedback for connection and battery Case can charge your phone Case includes integrated USB cable Three built-in EQ options Cons Earbuds are placed in case backwards Signal dropout if happen to place your phone on opposite side of master App for configuration not in app store Burn in file points to bad link Burn In App just points to a bad SoundCloud link and doesn't offer burn-in Capacity touch controls often don't work or perform wrong command Volume controls are clumsy and often don't work Volume controls don't match phone meaning you have two places to change Electronic hear through design distorts noises and doesn't transmit vehicle noises Sound is a little flat Audio quality during phone calls causes ear fatigue Only IP55 rated Adjusting headphones can accidentally change settings Moisture can affect ability to operate controls The JLAB Epic Air Elite True Wireless Sport Earbuds with its comically long name is a pair of headphones which tries to provide as much functionality as its name is long. Among the claims are great battery life, solid connection, secure fit, and great sound. To start, battery life is stated as 6 hours on a charge with an additional 30 hours with included battery charging case. It's doubtful most people would use them for a full 6 hours and for everyone else, storing them in the including charging case means you are unlikely to run out of power unless you forget to charge the base. This shouldn't be an issue as the base also includes an integrated battery level meter. The charging base has a large enough battery that if needed you can charge up your phone as needed which is a thoughtful and potentially useful feature. The base also includes an integrated storage for the USB to Micro-USB cable to charge up your phone. Unfortunately if you have a modern phone with either USB-C or a lightning port you will need either an adapter or separate cable. If JLAB could find a way to have a compact adapter in the case this package would be even more useful. Although minor, one design element seems rather odd about the case. If you open the case the normal way then the left earbud is on the right of the case and the right is on the left. It doesn't take long to adapt but a simple 180 degree change of placement of the hinge for the lid would have made the placement more immediately intuitive. JLAB claims that, while other brands have an issue with signal dropouts due to cross body interference, they have a unique way to keep the signal strong is a configurable master earbud setup. You can set either the right or left earbud as the master to communicate with your phone, depending on which side you carry your phone to maximize signal strength. While some other brands are able to keep a strong, reliable signal regardless of phone placement on your body the Epic Air Elite headphones have proven to be very sensitive to placement. If you place phone on the opposite of your body as the master earbud you will likely experiences dropouts and skips. If you are the type of person who likes to change what pocket they hold their phone depending on the clothing it would be best to become very familiar with the process of configuring the master earbud. Although less convenient it works. Hopefully future generations will find a way to eliminate the need to do this to further simplify the design. A seemingly nice touch is the controls no longer require trying to mash tiny buttons to control but instead use capacitive touch to gently control your music. However; at the time this review was written the capacitive touch controls where mediocre at best and useless at the worse. To start, if the earbuds or your hands or either overly wet or dry the controls don't work. Even when they do work, taps are often registered incorrectly. An example is that to pause a track you tap the left earbud twice but you have to tap two times slowly or it won't register and keep playing. If you also tap and slide it might register as a triple tap that turns on the ability to hear outside sounds. Ideally you want to tap a little slower but if you tap too slow then it could be registered as volume down twice. This could be potentially ok and considered part of the learning process but volume down is in small increments with no audible feedback. This means if you try pause and get your timing wrong you can be turning down slightly and have no idea. The place where this becomes the largest issue is volume control. To turn the volume up any meaningful amount you have to perform a series of low, slow taps over an extended period of time to make a significant adjustment. You then might be inclined to just use your phone to expedite the process only to find audio volume syncing also isn't supported. This means that if for some reasons your headphones are at minimum volume setting your phone volume to max does little and your are left in the slow tap process for over a minute to get the volume up. This can be fixed via software so hopefully JLAB refines this process more in the future via firmware updates. Controls aside, audio quality is quite good. The highs are a little weak giving a slightly flat sound but overall for the price point the quality is hard to beat. If you like bass, the large drivers seem to have no problems delivering. Included are three preset EQs which can be switched via taps to the earbud but if you have phone with it's own EQ adjustments that would be the better way to go. That said, offering some preset EQs is still helpful for those who have no other option. The design uses a semi rigid antenna that wraps around your ear to keep them in place. The design is very comfortable and very secure. Even during rapid head movements the earbuds might dislodge slightly but them never seem to fully come off which is nice. The earbuds are light and reasonably low profile and with the ear hook they can be held in place comfortably without requiring them to be mashed in your ears. They are rated IP55 "sweatproof" which means a splash of water won't hurt them. It's a bit of a surprise that with not buttons to seal the rating isn't higher as some others have ratings up to IP67. That said, for most purposes they should be fine. The design also allows for them to block outside sounds or allow them through electronically by a triple tap on the left earbud while paused. The idea is great, but just like some other features it could really use a firmware update. Something like a dog collar is registered as a rather large, deep clank where a truck passing by is filtered out. If you are playing music, then no sounds are transferred. Hopefully future firmware updates will improve the algorithm to improve audio quality and maybe allow things like vehicle noises to always pass through for safety. Other electronic hear through earbuds are guilty of the same thing and it would be nice to see this added for all for safety of people walking and jogging next to roadways. When it comes to software, this is where JLAB seems to have left things unfinished. A burn in process of 40 hours is recommended to condition the drivers to best quality sound. On Android, JLAB has a burn in tool which surprisingly doesn't actually perform the burn-in. In fact, it asks you to provide your email address to show you an SoundCloud file with the burn-in audio. The problem is when you tap play it reports a bad link. Further down in the app you are prompted to install the iOS app to unlock all features. If you go even further down you will find an option to download an Android app, which again goes to a broken link. The instructions go further as to describe the name to type in and the icon to search for the Google Play store. The problem is in the Google Play Store the only JLAB is the audio burn in app which seems to be nothing more than an app of promotional information. Hopefully this is just because of internal delays and JLAB will get this fixed soon. That said, the headphones work ok without a separate burn-in or custom app. If you really prefer to burn them in there are third part apps available the Play Store to perform the same function. Overall, the Epic Air Elite True Wireless Sport Earbuds are a solid pair of headphones with some quirks that, depending on your preference, might mean very little considering how much functionality they offer for a very reasonable price. If JLAB can make some further firmware refinements to controls and audio passthrough as well as fix their app situation these headphones could potentially make other more expensive true wireless headphones irrelevant. The hardware feels solid and if you think you can deal with the control oddities and love the overall feature set it's really hard to find another product with so many features in a small package like this.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    An Amazing Package

    Posted
    Poocher917
    • Tech Insider NetworkTech Insider Network

    This is an amazing overall package! I love how the headphones, case, charger and charging cable come together in one small package! Some very smart engineer put this package together! Sound - the sound quality is above average for in the ear buds. There is decent noise cancelling as they fit very well. There are 3 available equalizer settings (Signature, Balanced, and Bass Boost) you can choose by pressing and holding the earbud for 3+ seconds. Very convenient! The sound for both music and phone calls is excellent! Fit - I used these for over an hour at a time with no discomfort at all. They fit very snug and do not move at all. I used them running and they are perfect. You could do cartwheels and they would stay in (no-I did not try that). Controls - You tap or hold the earbuds in different sequences to have full control. Left touch controls volume, play/pause, track back and be aware mode. Right touch controls volume up, answer call, hang up, reject incoming call, SIRI or OK GOOGLE, track forward, be aware mode. They were easy to pair to my phone (Android Oreo) Charging - you must use the case they came with to charge them. The cord is fitted into the case very slickly. The charging worked in a both USB 3.0 and USB 2.0 no problem. There is no AC plug provided for the USB to connect to. For me it was not a concern as I have tons of these around. There is also a USB connection on the case that I did not use. You hear how much charge is left the first time you take them out of the case and insert them. Phone calls - With no microphone (you can see anyway), my expectations was not very high. Honestly, the quality blew me away. Every call I would ask the person on the other end if they can hear me well. They all said I was crystal clear. Listening to the caller on the other end is clear and effortless. Given how these fit (see picture), I do not understand how they can pick up your voice so well. Final thoughts - these are amazing! Great sound and calling, long battery life, amazing case and packaging, convenient controls (once you get used to them). You will not be disappointed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great buds, though touch sensor is a bit sensitive

    Posted
    JMan
    • Tech Insider NetworkTech Insider Network

    I love that these ear buds are completely wireless. You pop one in each ear with no wires whatsoever to get tangled or ripped. Each bud has an individual power button that can power both buds on/off. The design takes a little getting used to but once you've mastered inserting and wearing these, they'ren't bad at all. The battery-powered charging case, although a tad on the heavy side is really nice and a good way to keep track of the buds and keep them safe when not in use or during charging. It's also fantastic as a portable battery charger. When you place the buds in the case, they power off and charge automatically. The case also has a USB port for charging other items like smartphones, tablets or other small devices capable of charging via USB.It has status LEDs that can be viewed with the case open or closed. The case has a cool flat USB charging cable that wraps around and attaches to the case and is virtually invisible when not in use. The sound quality is good. It'sn't spectacular but it's really good. It's on par with a set of moderate to good quality buds and sounds really good for sport buds. There are three equalizer settings; signature, balanced and bass boost. Signature by far sounds the best. It's rich, loud and balanced. Balanced sounds like all EQ settings are set at flat. I expected bass boost to be my favorite but it's identical to signature except the treble is turned down a notch to accentuate the bass. It doesn't really enhance the bass and the reduced treble makes everything sound bland. Signature sounds much better because the treble is left intact. Speaking of bass, it's actually pretty decent on these buds. Volume is okay but I wish these were louder, especially since they'ren't noise cancelling. Battery life is also decent. I don't normally wear them for marathon sessions. I wear them about an hour or two per day and I get about a week between charges of the case, not buds. The buds pretty much stay charged thanks to the case and my wear patterns. There are six pair of gel tips included in assorted types and colors of blue, black and grey. The factory installed tips fit my ears perfectly but there are plenty of differently sized options for those who need to find a better fit. It'sn't just smaller or larger but oblong, wide, etc. There's a tip for any ear type. There are quite a few other features to these headphones in addition to the cool charging case. Some are cool, others not so cool. Jlabs included a mode called "Be Aware" which enhances the volume of ambient noises around the wearer allowing the wearer to hear the sounds around them. I don't really find much use of the mode because they didn't include a voice prompt acknowledgement of the mode status. I believe I recognize when it's toggled on but it results in excessive static white noise when no sound is playing through the buds. Jlabs has a burn-in app available for download. It's supposed to help burn in the buds so they reach optimal sound quality faster. I began to download it from the App Store but paused when I noticed nothing but advertisements for other products in the product screenshot photos. I figured if they couldn't even cobble together a few useful screen shots to accompany the app, it likely meant the app was useless. I opted not to install the burn-in app and chose to burn the buds in myself the old fashioned way. That means listening to music constantly the first few days, which is also a good way to perform several initial charging cycles for the new batteries in both the buds and the charger. My only real complaint with these buds at the moment is also one of the features I actually expected to like best. That would be the touch controls on the outsides. Most ear bud inline controls are useless to me due to poor button placement, tiny microscopic buttons, confusing press-sequences or a combo of all the above. I expected this touch operation to be an intuitive and easy to use welcomed relief. I quickly found out that the sensitivity is a little too high, resulting in an over-zealous Siri. I've inadvertently activated Siri while doing nothing more than simply adjusting the buds in my ears or while trying to invoke other commands like toggling Be Aware mode on/off. If I really mess up, usually while trying to adjust the buds, I'll accidentally switch the sound mode too. Either sensitivity needs tweaking or they should design it to work off multiple touches to avoid such frequent accidental button pushes. In the not a complaint but rather a heads-up department, make sure to thoroughly dry all sweat or moisture before placing these in the case or it may void the warranty. Despite being sweat-proof, they still require a little extra care to protect the case and warranty. I love these Jlab buds, especially when compared to some of the comparably priced but total dud sports buds I've owned in that past. My past sports buds usually either suffered from poor sound, poor battery life, poor fit or wires that would snag on clothing, hair, furniture or workout equipment. Some had a combo of two or more of those issues. These buds suffer none of those shortcomings. The sound quality is good, they fit my ears comfortably, the battery life is good and the charging case is super-cool and is useful for the buds as well as other devices. They are also somewhat easy to operate once you master the timing to avoid activating Siri, which I still occasionally do despite being very careful.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Epic sound with a Plus sized case

    Posted
    Dan0Sterling
    • Tech Insider NetworkTech Insider Network

    These are some of the most comfortable ear buds I've worn. The fact they're true wireless makes them even better! If not for the huge case, these would be a perfect 10. ==Review== Jlab has delivered on true wireless earbuds that sound good, feel good, and are easy to use. Controls are touch sensitive, which make it easy to raise or lower the volume, skip tracks, pause music, or take a phone call. All the while, you're blocking out the world around you. The package comes with 7 sets of tips to give you lots of options for comfort. If you get too comfortable having the buds in, there's a mode which lets you pass through outside sounds. They use the built in mics to convey sound into the headphones, along with your music. Another triple tap and the world goes away again! Pairing was very easy. Take them out of the case and they turn on automatically. I found them on my phone and they paired immediately. No need to pair left and right together, it's already done at the factory. So far, these have not dropped signal at all. For sound testing, I listened to a combination of current alternative, classic rock, classical, and jazz. In each genre, these buds deliver a rich sound with wide dynamic range and a deep spectrum of music. The buds offer 3 EQ modes. The "Signature" mode works best for most music. Flat is good for classical. Note that all earbuds should be "burned in" for a 10-40 hours before they get their true quality. After 10 hours of burn in, sound is on par with my favorite wired headphones from 1More (triple drivers). Since these add the benefit of no wires whatsoever, it's hard to put them down! Putting them down is the only complaint I've with these JLab Epic Earbuds. The charging case which comes with these is so large, I've to carry a bag in order to take them off at work. The case provides 6 full charges, which means there's a fair sized battery in it, adding a few ounces of weight. On top of that, the size nearly as big as two decks of playing cards. This makes it too big for a jeans pocket. The case also has a USB out jack, allowing you to charge your phone in a pinch, instead of the buds. Phone calls are decent with these ear buds. I could hear callers just fine. They could hear me if I spoke loudly, but they could also hear everything which was going on around me. Quality was crisp and came through both ears. ==Conclusion== JLab has built on the core positives from their first generation Epic True Wireless and addressed most customer complaint areas. This is a solid product which I expect to use for years to come!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Better wireless performance, frustrating controls

    Posted
    Jaron
    • Tech Insider NetworkTech Insider Network

    Pro -Comfortable -Comes with 8 different ear tips -Battery charging case -Good battery life -Equalizer is controlled via earbuds, not an app -Long wireless range -Good battery life -IP55 -aptX Support Con -Touch controls are very finicky -Music audio is good, but not great -No place to store the extra ear tips in the carrying case -Audio lags behind video -Connectivity between the two buds hiccups occasionally -Horrible ambient sound mode Overall The TL/DR here Is the Epic Air Elite True Wireless has a lot of great features going for it, like the great battery/carrying case, long battery life, and IP55 dust/water protection. But the touch controls make them extremely frustrating to use as the buds require a very specific speed of tapping and touching to do what you want. For more detail, keep reading. In typical JLab fashion, the Epic Air set is quite comfortable, even for extended periods. That's largely due to the multiple ear bud tips included in various sizes, shapes, and material ( eight pair in total ). It's hard for me to think of someone who couldn't get a comfortable fit. The flexible ear hooks don't pinch down and are more for extra insurance against falling off, but this also means less pressure on your ears. The other great feature is the carry case. Not only does it carry and protect your ear buds on the go, but it also houses a large rechargeable battery. The battery is charged via normal USB ( but doesn't come with a wall wart, not that you need one ) and the charging cable conveniently wraps around the case for storage. The case also has a full size USB port so it can charge other devices, like your phone. Sadly the case doesn't have a compartment to store the extra ear bud tips. But after adjusting the Epics to your ears, you may not care about taking the other ear tips with you. JLabs claims the case battery has enough capacity to charge the buds about five times before it's drained. The buds themselves are rated for six hours of operation, and they easily reach that. Audio performance on the ear buds is good, but not great. Music sounds nice, but you don't get all the clarity you will from higher-end full headphones. But that's par for tiny little ear buds. They have three built-in EQ curves and you can select between on the buds themselves; no mobile app required. The Epic Airs do have aptX for better audio quality, if your phone supports it. They're also IP55 rated for dust and water protection. Wireless range is also quite good. However, like most fully wireless headphones, the challenge is connectivity between the two buds. The right bud acts as the main hub and then sends audio to the left. This extra processing step means audio lags a bit. The Epic Air isn't quite as slow as the Sony pure wireless buds, but it's still enough to bother me when watching videos since the audio doesn't match up to the speaker. You also experience short skips every now and then when the buds get out of sync. This doesn't happen nearly as often as on the Sony pair, but it's somewhat annoying. But the most frustrating aspect of the Epic Air Elite is the touch control. The buds have only one physical button, and that's a small power switch on the inside. Everything else is done solely through the touch sensitive pads on the outside. Play/pause, volume up/down, next/prev tracks, EQ cycling, and voice commands are all handled by a variety of taps and presses on the earbuds. However, when double- and triple-tapping, you have to do so at a very specific speed or it gets misinterpreted as another command. It makes sense on paper, but actually executing it's very hit and miss ( no joke, it's 50/50 whether I get something right on the first time ). Even if it didn't have the wireless connectivity issues and a horrible ambient noise ( it lightly amplifies the very high pitch sounds around you, like keyboard clicking and finger snapping, but nothing else ) I still wouldn't like them because the finicky control scheme. If they sounded like reference studio headphones, I might be willing to suffer through the control taps. But for ear buds that sound only slightly better than average, I just don't think it's worth it. JLabs' Epic 2 or Epic Sports are the better buy. You get the same comfort, similar battery life, same audio quality, but a physical control node and no audio skipping or lag. The only difference is a short cable behind your head and they're a lot cheaper. And as much as I like the battery case here, I can't say it's worth the $50 difference.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too many issues

    Posted
    Ponskippa
    • Tech Insider NetworkTech Insider Network

    Ahh. . with a name like Epic Air True Wireless, I was expecting an Epic experience with these. Five minutes out of the box I had issues with them. First and foremost, the touch controls are way too sensitive. Simply adjusting the earbuds in my ears will trigger the touch controls and change the volume. I don't see a need for a touch sensitive volume control when you can adjust the volume with your device which leads me to the second issue I had with these earbuds. Adjusting the volume with my phone has a significant delay, when adjusting the volume with physical buttons on my phone it literally took a good 10 - 15 seconds for the change to take effect on the earbuds. Maybe it can be fixed with a firmware update, but it is awful and unacceptable. The 3rd issue I had with these earbuds, and it could just be my ears, but out of the 7 pairs of tips they provide for them, only 1 set fit my ears snugly enough to seal and isolate sound. All the rest fit way too loose. Sound is mediocre at best, there is almost no Bass, treble and mids are balanced and sound ok, but the lack of bass is disturbing and makes most music sound lifeless. The best things these earbuds have going are that they are wireless and the battery life is pretty good. The hooks are comfortable enough to wear for extended periods / while working out. I did like that the charging cable can be stowed with the charging case. Honestly though, I would take a pair of good sound wired earbuds over these. The finicky and sensitive touch controls are inconvenient and they frankly don't sound all that great. I wouldn't recommend these to anyone who expects great sounding earbuds at this price point. Pros - Wireless Battery life , easy convenient charging Cons -Mediocre sound Quality Touch Controls aren't great Noticeable Lag when adjusting volume Poor seal / sound isolation with included rubber tips

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great Concept, Awful Sound

    Posted
    Jason
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Major issues first: the sound is awful for a $100+ set of ear bud. I have better sounds with $10 generic buds. It sounds like music playing through a tin can. The different sound settings (equalizer modes) don't help at all. For a $100+ set of ear buds, that's unacceptable. If you don't care that your music sounds like a poor AM radio connection, please read on. The design is great. The ear buds stay in place well. Connecting was super easy both the first time and subsequent times. The touch controls work reasonably well to increase and decrease volume, as well as skipping tracts. I never felt like the "Be Aware Mode" worked like it was supposed to. I could get it to activate, but aside from the sound quality diminishing (which was bad to begin with), I didn't notice a difference. Continued connectivity was on the low side of fair. As other users mentioned, turning my head (like to look for cars before crossing the street) would momentarily break the connection. While it generally came back quick, it was annoying and happened frequently enough that it's worth mentioning. Bottom line: The design is what you'd expect for the price. The performance is what I'd expect from the $30 Walmart brand. I may have gotten a defective device...if that's the case, I think there is a quality control issue. And if my device is typical, I'd suggest spending your money on a product that will deliver the value you pay for.

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey Jason,
      So sorry to hear of your general disappointment with the epic air elite. This unit packs quite a punch with 110db of clear audio. Sounds like, from the list of issues described, that you received a bad unit. Our sincerest of apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rating: 4 out of 5 stars

    Very solid, comfortable earbud/headphones

    Posted
    Camo
    • My Best Buy® Member

    I normally do my research before buying anything, but this one was an impulse buy. Pros (like many others have stated) Light and comfortable Really good sound music and phone We love that the case is the charger and it has a build in USB cord Cons(again, like many others have said) Earbuds are placed in the case backwards. I know this sounds funny and you get used to it but you would think that the design team would ahve caught this. If your phone is on the opposite side, it can disconnect but then reconnect. Volume controls with my meat-hooks for hands is not going to happen so I use the phone for volume control. The android app is worthless so don't even bother. Now I will say this is my first wireless set of earbuds so this is more comparing what I am used to (wired) vs this set. I wasn't sure if I would even like these and now I don't use anything else. For working out, they stay in and fit very well. the sound is really good, and can be loud if you wish, or you can have it low and be able to hear your music and the runner that is coming up on your left. The battery life is from my understanding, is average for total wireless earbuds. thee convenience factor is unreal, we love that it comes with a case that can be charged so that it has multiple charges stored up. not to mention that the case serves to protect them. So overall we are very happy with the purchase and the only reason I didn't give it a 5 was due to the price (we got them on sale so its justifiable at the sale price) and the case design (with them being in backwards) even though we are used to it now.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Spiraled after 2 weeks

    Posted
    JustinCredible
    • My Best Buy® Member

    I'll start by saying these buds were pretty decent for about 2 weeks but they took a rapid turn for the worst after that. I was moderately satisfied with the sound quality but I knew I wasn't going to get a premium sound when I made the purchase. Besides the fact that it took forever to choose which tip to use then not having anywhere to store the the others that I didn't use for later,initially they were serviceable. After a few weeks of use the buttons went from sensitive to ultra sensitive. The volume level would randomly lower itself to zero. Pressing the right ear would bring it back up momentarily then lower again. I had to increase the volume on my device to stabilize it. The sensitivity caused me to skip multiple songs due to the 15-20 second delay. Then the right earpiece decided it no longer wanted to fully charge despite saying the battery was full. 17 minutes into the workout and everything shuts off. Then I have to turn on the left earpiece, which is still fully charged, and continue with one ear. All this is only possible if I don't unplug the charging case........ever. I would charge the case overnight and unplug it in the morning. By the time I got off work, it's absolutely dead. If you haven't made the purchase yet....keep looking.

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey justincredible,
      So sorry to hear of the number of issues that you encountered with your Epic Air Elite Headphones. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may address each issue, and hopefully get you back up and running.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rating: 5 out of 5 stars

    Stays connected & stays on.

    Posted
    LisaG
    • My Best Buy® Member

    I originally bought the JLab Air and loved them. However, while they are great for everyday wearing, I did not feel confident that they would stay in while I was on a 20-mile bike ride. I ride often and need to know that the earbuds will stay put. I like the fact that all the controls are on the earbuds; fast-forward, skip, rewind, play/pause, volume, etc. and I don't have to press into my ear. It takes learning the number of taps on the earbuds to know what each will do but within no time, I learned it as it is quite intuitive. The sound is great once you have figured out which gel tips fit best. The app is useless so don't bother to download. Maybe they'll work on that soon...hopefully. Also, the BE AWARE audio kind of distorts the music but I does what it is intended to do. The price point is right for this, especially if you can get it on sale like I did. The warranty is the best and I spoke with customer service prior to the purchase to ask several product questions and I was very impresssed. The person with whom I spoke was professional and personable. I look forward to many long bike rides listening to my music while being aware of my surrroundings.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    LOVE THESE JLAB EPIC-AIR EARBUDS!

    Posted
    DAHinAZ
    • Tech Insider NetworkTech Insider Network

    Packaging was well done by JLAB. Loved the earbud case with the "wrap around" cable affixed to it ... the cable is always handy that way AND unique so you'll know what the cable goes to. Instructions were super easy to understand, and were neat & tidy - very small and compact mini-booklet of instructions! The earbuds charge inside the attractive hard case, with lights easily seen on top of it to tell you if fully charged, or still in-process. The earbuds were super comfortable and easily adjusted. I usually don't like "things in my ears", but these are an exception. I'm taking these with me on my 6 week vacation this weekend, so they'll get a real workout! The Bluetooth connection to my smartphone was quick and easy; the Samsung S8+ easily found the buds. I played various types of music and the sound that was played through the buds was amazing ... loud and clear! A great little product!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall Pretty Good

    Posted
    GAiTer
    • My Best Buy® Member

    I have cauliflower ear and tiny tiny ears, had to return my apple ones too large in ear. Its hard shopping for small in ears. These are not bad but after a hour it gets a little sore. Hard to skip songs. Usually I have one in and one out at work. Keep my phone in the right pocket so it works well with the primary side of the bud. The loop around the ear is fine without having to adjust it. Bluetooth is fast. I have to fight off my car bluetooth because my iphone will sync both. The features are interesting, I like white noise so the weird alert back ground static doesn't bother me. The sound in general doesn't get loud, i'm sure there is a health thing with that. If you want loud and bass these are not the way to go. On the other hand the phone is very clear, people haven't complained about not hearing me yet. Even with a beenie over the bud.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Wireless Earbuds

    Posted
    DRTechNerd
    • Tech Insider NetworkTech Insider Network

    I have been using these earbuds for about a week and so far they are excellent. They were easy to pair with my iPhone, and I have not had any issues with connectivity. The earbuds are comfortable and I hardly feel them in my ears. The sound quality is good, and the maximum volume level is great for a workout. I have not had any issues with sweat affecting the earbuds. The battery life is excellent, averaging 6 to 7 hours after fully charged. The included charging case is convenient and makes is easy to keep up with the earbuds, and charging cable. You can also press a button on the case that shows the remaining charge in the earbuds which makes it easy to know when it is time for a charge. Overall, these earbuds sound great, fit great, completely wireless, and are perfect for workouts or other physical activities. Highly recommended!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Really Good

    Posted
    Steveb
    • My Best Buy® Member

    I have only two complaints about these ear buds. They are not loud enough, and the controls listed in the user manual are only accurate if you're using both at the same time. 4&1/2 stars is more accurate than 4. I bought these specifically to use only one at a time, as I wear them at work for my phone and to listen to radio, and like to keep one ear open. They are perfect for this. With previous ear buds, I had to hook one on the back of my collar since they had a cord between them, and it constantly fell out. Great sound, great connectivity, great range. The case stays powered for DAYS, and the buds themselves live up to the 6 hours promised. I definitely recommend this product!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not very loud - not that comfy

    Posted
    Sanchez
    • My Best Buy® Member

    These little earbuds aren't the worst for bluetooth earbuds. They are however not very loud at all. i've them constantly maxed out. When used for running I still ever every other noise in the world (not a bad thing when running). However when i'm home and want to really enjoy some music these don't cut it. Every free pair of earbuds i've gotten with a phone beat these in every way. Also not that comfy to wear for more than a few hours. The wrap around the earpiece is more firm than medded and with the angle of earpiece going into ear canal it just doesn't work with my body. i've tried all the different ear cancel peices and nothing changed.

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey Sanchez,
      So sorry to hear of the volume issues that you're running into. The Epic Air Elite's should definitely be producing good volume. Have you made certain that you do not have the "be aware" mode on? When you get a chance please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may walk you through a few troubleshooting solutions.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rating: 4 out of 5 stars

    Very nice

    Posted
    Lee1722
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love that there are so many ear tips that you can select from. The volume is based on the seal and with so many tips to choose from I'm quite sure that you will find one that fits your ear. The sound quality is good for timeless wireless earbuds (its it's not fair to compare them to other styles of headphones). The quality for phone calls is excellent as well - I haven't received any complaints from callers and I can hear others loud and clear. The battery life is more than adequate for true wireless earbuds as well

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Sounds good

    Posted
    Parrot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Got a galaxy S8 plus every time you hook to phone no volume have to keep tapping quite annoying then hooked to my iPhone sounds great then hooked to my galaxy sounds great for a week or so then need to hook back to iPhone then good on galaxy should of stayed with the iPhone alot of earbuds work great on iPhone not on galaxy dissappointed that bixby useless

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    amazing

    Posted
    Sinsabyss
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was stupid and didn't read the instructions So I thought they were just really cool, clear headphones. The charge lasts almost a full 10 hour workday for me, and the charging box lasted a full work week for me. The built in controls took some getting used to but being able to pause, rewind, fast forward and volume is awesome.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Pretty Good Headphones

    Posted
    abchester
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Good headphones when it comes to comfort and staying on your ears when working out. Unfortunately, the sound is below average - even if you turn it up to the max on your phone, sometimes it's still not loud enough.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product, great case

    Posted
    Ballen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Very happy with these headphones. The charging case is awesome and has the charging cable blends right in. The ability to tap the headphones to change song/answer phone/ change volume is great.

    I would recommend this to a friend