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Customer Ratings & Reviews

JLab Audio - Epic Sport Wireless In-Ear Headphones - Black-Front_Standard

Customer rating

Rating 4 out of 5 stars with 282 reviews

79%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 6 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-11 of 11 Reviews
  • Rating: 2 out of 5 stars

    Ok, not great

    Posted
    Samson
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    Fit is good, very easy to pair. They only seem to be able to connect to one device at a time. Not a deal breaker, but I prefer my headphones to be able to be connected to my iPhone and iPad when I’m working so I can switch between devices. After testing them for about a week, I began to get a “out of range” message when I clearly wasn’t out of range. I’m talking like holding my phone in my hand listening to music, then getting the message I was out of range. I liked them until that happened, and it’s happened several times now out of the blue. I like the custom fit of these and found them comfortable.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great, Until It's Not

    Posted
    JButc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I loved them, until the charger broke after only 2 uses, and it is a special one, so you can't just use another charger. It is a shame, too, because the headphones sound awesome, and they stay charged for forever. Apparently, this is a common issue with these headphones, and it is really hard to get the company to replace the broken charger unless you buy a new one. I am really upset about this, because my husband has a $15 that never has issues, and I have a $60 pair that I can't even use.

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey JButc,
      We are very sorry to hear of the charger issue that you ran into. We definitely strive to get all of our customers taken care of. You are under warranty, and we have a number of solutions to provide you with. All you need to do is reach out to us when you get a chance, either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rating: 2 out of 5 stars

    Nope

    Posted
    KennethDA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Sound is ok but I’ve gotten at least as good out of $30 pair of Skull Candies. The charger is the worst part. It’s horrible straight out of the package. May or may not charge.

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey KennethDA,
      So sorry to hear of the troubles that you encountered with your Epic Sport headphones. You should most certainly be getting great sound out of this unit. Sounds like it may be a bad set, unfortunately. When you get a chance please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rating: 2 out of 5 stars

    I don't recommend them.

    Posted
    Pfiso
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I didn't think they were very comfortable or very easy to use for me but I have a thick neck and they were pretty tight. The sound quality was good though.

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey pfiso,
      So sorry to hear of the fit and comfort issues that you are experiencing with your Epic Sport Headphones. We are pleased to hear that you were happy with the sound quality, and we'd definitely like to get you into something that will fit better. When you get a chance please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few options.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rating: 2 out of 5 stars

    Not what I was looking for

    Posted
    MerryWhitney
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    These fell out of my ear to much while I was working out. I was seeking something that would stay in my ears while I was working out. I ended up returning them.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Magnetic USB charging cable

    Posted
    HarleyChick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    If you loose this cable you can not charge these headphones and can not buy replacement charger on their website - out of stock

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey harleychick,
      So sorry to hear that you lost your cable. We do expect to have these available in one week or so. When you get a chance please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rating: 2 out of 5 stars

    Not worth it

    Posted
    Ears
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    They just ok. I used them twice at the gym and they never fit great. The sound is underwhelming. I went back to my JBLs.

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey Ears,
      So sorry to hear of your experience. You should be getting clear, distinguished sound out of these. Sounds like you may have received a bad set. We do cover these under warranty if you'd like to get them replaced. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of, and offer a few more solutions.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rating: 2 out of 5 stars

    Good

    Posted
    justme
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Work well, but still fall out during a run when the sweat starts. Thus, the 2 star rating.

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey justme,
      We highly recommend using the cloud foam tips, they stay in nicely for folks that will be running heavily. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may provide you with a few more solutions.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rating: 2 out of 5 stars

    Not comfortable

    Posted
    Blah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Falls out of ears no matter the buds you switch too

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey blah,
      So sorry to hear of the comfort issue. Maybe another model would fit your lifestyle better. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few options.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rating: 2 out of 5 stars

    Poor fit

    Posted
    Xarchitect
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    These were for my wife. They did not fit well so she returned them.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Just Okay?!?!

    Posted
    GuySmith
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    What you expect from an inexpensive set of ear phone.

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey GuySmith,
      We want you to be 100% satisfied with your headphones. We were hoping that when you get a chance, you could reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may gather a few details, and offer some solutions.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv