Main Content

Customer Ratings & Reviews

JLab Audio - Epic Sport Wireless In-Ear Headphones - Black-Front_Standard

Customer rating

Rating 4 out of 5 stars with 273 reviews

79%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 6 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 42 Reviews
  • Rating: 3 out of 5 stars

    Nicely made but a miss

    Posted
    TechnicallyCorrect
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 250 ContributorTop 250 Contributor

    I have owned several different types of JLab wireless headsets over the years. The JLab Epic Sport earbuds is the latest in their Epic Sport line. It has nearly all the features you would expect - Bluetooth 4.2, water and dust resistant, good battery life , hands free phone answering , control music etc. However, there are some nice features that not all the competition has : * Magnetic charger. No more fumbling to insert a micro USB for charging, just a simple snap on charger. Far better than nearly anyone else. * 3 different sound modes - Signature, Balanced, and Bass Boost. All adjustable from the controls on headset You get many different ear tips and cush fins to create a custom fit. The wire that the ear pieces connect to wraps around the ear to give it a tight fit ( to a point.) I’ve used them over a week and it took a while to get close to a tight fit. I have small ears and never got a perfect fit that held in place all the time. For me, it took a lot of fiddling and it was tiresome. With a tight fit , the sound was good but not as good as the JLab Executive Headset. After using it during jogging, there was a decent amount of outside noise . Some of it was from a loss of fit and some of it was from a lack of noise cancellation. In a quiet environment, the sound is powerful and rich. In the real world, not so much. Answering calls is okay to hear but seemed to lose a bit on microphone pick up of my voice. The Epic Spot earbuds come with a case but when you cram the headset in the case, it loses some of the shape that you creatde for a good fit and you have to start over. All that JLab’s had to do was make a bigger case. So what is my overall impression? This is a hit and miss headset. It is built well and has great features on paper. However, the overall fit is troublesome and the lack of noise cancellation makes the sound inferior to the Executive version of this headset. Sorry JLab, I’d take a pass on this one for a non sport version or look to JLab Epic Air’s instead.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Underwhelming Earphones Misses Big Points

    Posted
    zboot
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    The JLAB Epic Sport bluetooth earbuds have a great sounding name and look the part too. The spec list looks great, 12 hours battery life, sweatproof, and built-in equalizer! What's not to like? All these add up for what makes a pretty good set of fitness earbuds on paper. Sadly, that's about where it ends - on paper. Setup is pretty straightforward with a long press on the power button. No need to read the manual there, it follows what seems to be the defacto standard with Bluetooth earbuds. One paired, everything works as expected. It even has a smart assistant trigger via pressing the power button twice quickly. It's a cool feature that sets it aside from others. Audio playback is ok, not the best, but good enough to accept for something that gets 12 hours of battery life and is sweat proof. That allows for a week or two of workouts or a few long runs without needing to remember to recharge. Call quality is great. It still is surprising when one gets great call quality, but average music playback, but I will give credit where due. However, it's going to be tough to get through all those workouts or even one of those runs, at least if your ears skew on the smaller end. I've experienced this before with JLAB, but their drivers just tend to be on the large end. It could be an engineering design to ensure a tight fit that won't slip out of your ear (despite the earhooks) when taking the sweat-proofness to the max, but for me, it ends up just being so uncomfortable that I can't wear the buds for more than 30 minutes. And after a couple sessions, I just rather deal with slipping earbuds than the ear pain. Ultimately, this is what stops this rating at 3 stars. I think the bones are there for a 4 star product, but long term comfort is a pretty big deal for earbuds in general, and particularly for ones that would be used in a workout environment where you may wear them continuously for a couple hours.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound, questionable design

    Posted
    IronHorseGPS
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    The JLAB Epic Sport Wireless Earbuds provide the sound and portability I have come to expect from the JLAB. Crisp highs, deeps low, clear mids... all in a bluetooth package. This particular design, however, left me questioning the overall practicality, durability, and construction. Unlike other versions of the JLAB portable buds, this one requires a weird magnetic connection to the control section of the neckpiece to charge. This wouldn't be a problem, except unless you happen to be carrying a wall charger in your pocket (it won't fit in the carrying case), you have to charge from a computer which makes your headphone dangle strangely from your USB port while charging. Easy to be stepped on or snagged depending on where or how your USB configuration is. PROS - JLAB SOUND QUALITY - Easy to setup - Easy to wear - Portable CONS - Design is questionable - Charging is questionable - Durability unknown - Carrying case is too small!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound, but charging fails over time

    Posted
    luckydave1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've tried so many different BT headsets over time. I had never owned JLab but was attracted by the price. Unboxing, great. Setup, super easy. Sound is decent, with good bass and very clear highs. The earbuds will stick in your earholes and become lodged after a little sweat builds up. Finally, the charger is just a USB cable with a magneting 4-pronged system that simply fails to connect over time. Fully charged, the device plays at moderate volume for about 1.5 hours realistically, and thats ok, IF the charger worked. But it doesn't. The JLab website is DISMAL for support and there are ZERO articles about charging fixes or workarounds. I will be using my GSP and swapping this item out today. I would not recommend this product.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Dissatisfied

    Posted
    Honestreviewer151987
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    Packaging was really bad. Struggled to open the box and get to the headphones. Headphones wasn’t charged fully when I opened the box. I had to wait to switch on the headphones. Setup was quite simple. Paired it with my iPhone. JLAB has given multiple earbuds for different ear sizes. Still doesn’t seem to fit well in my ears as other competitive brands do. Sound quality is good, not the best for the price point. Charge did not hold well, 2 hours. I expected more from this. Charging is easy, but the wire could have been a little longer. Not sweatproof, so don’t expect to use this for hardcore workouts or running. Overall, dissatisfied.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice Packaging & Overall good sound

    Posted
    ghinojosaO
    • Verified PurchaserVerified Purchase

    Great sound and volume options really Nice casing and extras for the headphones but I rated 3 stars due to them not connecting very well through Bluetooth on my iPhone. They connect well at a certain distance and always connect no matter what distance on my iPad but not on my iPhone I don’t know if I got a faulty item but it’s upsetting that the music and videos will pause when I’m working out or when I’m working and I have to manually go connect it again and then it takes forever to do so not to mention when it doesn’t connect.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Kind of neat but just okay

    Posted
    Nick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had to exchange these twice.... the first time was the more expensive completely wireless one that were two separate ear pieces, same brand but they would not connect to my phone, even though it said it was compatable, the second time I got these that I am reviewing but the left earpiece had this odd height pitch when playing any sound, I exchanged yet again for the same ones that work but is often cuts off. They seem way overpriced for the quality really.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Meh, they are ok.

    Posted
    acidxfrost
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    What I like about these is the Blu tooth 4.2, I like to watch things on my phone and this really cuts down on the audio delay. They are really comfortable. The wires bend good to give you a custom fit and feel good and secure in the ears. I mostly use these for working out and they do good. My problems are that battery life sucks, used them 3 times and they were dead even though last use said "moderate" battery. Blu tooth range is poor so stay next to your phone.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent pair of headphones

    Posted
    Flako987
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Gave this as a gift for my wife but she immediately had trouble fitting them on her ears as she said they were and felt a little awkward, she still decided to try them out for a full day of work (about 8) hours and said they seemed to have very low volume, (probably one of the reasons why the battery lasts so long), afterwards she just stop using them.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Sound and Construction Good, but needed to replace

    Posted
    ChrisInNJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I use the JLab Epic Sports for yardwork and running. I am pleased with the design and sound quality. I did have to return them to the manufacturer for a replacement as my original set would not hold a charge when powered off. The replacement pair work great and hold a decent charge. JLab’s online customer service was great!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice sound

    Posted
    Mack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The headset had nice sound, but I was disappointed with the flexibility of the wrap around portion of the headset. I returned the headset due to the proprietary charging adapter. Don't loose the little charging adapter that comes in the box or you won't be able to charge the headset.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Started great, but......

    Posted
    Fede
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this ones as replacements for my JLab Contour, greatest regret after just 5 months the connectivity its lacking big time, the headphones sound great, can use the mic properly no issues only problem is the Bluetooth connectivity that sometimes is normal and some times its utterly worst.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    ok

    Posted
    AlphaTech
    • Tech Insider NetworkTech Insider Network

    these headphones are ok they feature wireless calling and listen to your favorite music, not enough base, feel a little uncomfortable but othet than that they are just headphones. the charger is great but if it ever messes up you will need to buy a specific charger since it is not your typical connection.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Could be better

    Posted
    saerroe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Pros- great battery life, quick charging. Sound quality good. Cons- volume control isn’t conveniently located, ergonomics and comfortablity is poor. Cord could have been a little shorter to fit tighter or longer to be looser not a comfortable fit.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    As advertised but ....

    Posted
    Fred
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I could not make them comfortable to wear. Frankly it might be my ear and not the fault of the product. My wife got a Sony unit that was less expensive and it seems to have only one disadvantage - shorter battery life.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not what i expected

    Posted
    Digital
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This product was not what i expected, first i had a hard time keeping it on and in my ear, running activity was not good for this and the in ear plugs sizes was not working.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Doesn’t stay in ear easily

    Posted
    GymNewbie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    These are ok. I probably wouldn’t buy them again. I have difficulties keeping them in my ear but they get the job done. I will probably upgrade but for now these are still a huge improvement from corded ones.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Item was not the best

    Posted
    amy234
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I personally have small ears and have a hard time purchasing headphones. These definitely did not stay in my ears and I am returning them. Not that the quality was bad they just don't fit for me.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    they look great

    Posted
    Babygirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    They have a lot of static in them. but mayb just have a bad wire returning them today for another set. they feel great hoping was just a bad pair and new ones will not have same issue

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok sound quality

    Posted
    Dawn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The overall sound quality on the headphones is just ok, nothing amazing. When talking on the phone, people say I sound like I'm far far away. I'm using it with my Note 8 running Android Oreo.

    No, I would not recommend this to a friend