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Customer Ratings & Reviews

JLab Audio - Neon Wireless On-Ear Headphones - Black-Angle_Standard

Customer rating

Rating 4.4 out of 5 stars with 504 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 504 Reviews
  • Rating: 1 out of 5 stars

    Fit was Fabulous, Tech was a Dud

    Posted
    ACW993
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    When my order came in, I thought I had found exactly what I was looking for, these were very lightweight and offered a pillowy soft comfortable fit. They paired easily and sounded amazing. After a few uses, they started skipping tracks after a few seconds. I tried them with various devices, same problem. Tried the same devices with different Bluetooth headphones I borrowed and no headphones, no problem. I made sure the battery was fully charged on both the headphones and the device, still had the problem. Contacted the company, and they sent me a generic response that said if you’re having issues you should try using the headphones outside and see if you still have the problem because metal objects, other devices or your WiFi router being too close or too far away can cause interference. If you’re having your problem outdoors, you should see if you still have the problem indoors. It also said to be sure that both your device and the headphones are fully charged, because if there is less than a full battery it can cause issues. There were a couple of other suggestions along similar lines. I went to turn my fully charged headphones on to test them outdoors and they were still having the issue and then they wouldn’t turn off. The next day I went to try something different and they wouldn’t turn on. I decided that it really wasn’t worth all of the fuss trying to get them to work anyway, especially since their email basically made it sound like I would have issues with them indoors, outdoors and when they were less than fully charged, which pretty much eliminates all possible uses. When I emailed the company back they said they stand behind their products and I could go through a process and they would give me a store credit to their online store, but since it was still during the Best Buy return period and I had my original packaging and all of the pieces I returned it to the store as defective. I was so sad, they were great when they worked.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    A few quirks, but very good headphones

    Posted
    LeonardoG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The pros: superior sound. Good clarity, from the construction quality, it looks like it will last for a long time. You also cannot beat the price for a wireless set with good sound quality and battery life. The medium: The headphone has some kind of smart adjustment that switches the EQ depending on the kind of audio that it provides. But the switch takes a couple of seconds, so if you are watching a movie, then switch to a music channel, the audio sounds horrible for the first 5 seconds, then it clicks and sounds great. Another similar “negative, but I can see how it could be a positive” feature is a smooth swelling volume increase. When the headphone is off then it is switched on, it takes 2-4 seconds for the volume to get up to the level. This prevents the “startle” you would get when music would kick in suddenly and too loud, but in a movie, if there is a prolonged silence between dialogues, then someone would start speaking again with the volume set to zero and slowly going up. Same if you like the introduction of a song... I go back and rewind 10 seconds and play it again, so I can get the full experience. The negative: The cup size was smaller than what I expected from the picture, sometimes a headphone that just sits over the ear (and does not have your ear inside the cup) can cause some discomfort over prolonged use... I experienced some of this.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent for the price

    Posted
    Flash
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    These turned out to be much better than expected. They are comfortable with decent padding, pair up easily with my phone, and they sound very, very good for this price point. You can take phone calls, change music tracks, as well as other options using the buttons on the left headphone. The sound clarity is quite good and the bass is pretty good too. It may not be enough for serious bass heads though. They look like they will take moderate abuse and fold up into a nice small package. There is no case. They do not have sound cancelling. Because they are Bluetooth, they are great for exercise, cleaning the car or the house, etc. I got these on sale for $20. They are crazy good for that amount of money. If they break I will definitely get another pair.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great quality for low price when they worked

    Posted
    RChristy
    • Verified PurchaserVerified Purchase

    I bought two pairs of these headphones right after Christmas because they seemed like a bargain. They have awesome bass and even though they’re not designed as noise blocking they do a fairly job of blocking outside noise. They connect easily and have a good range. My pair can handle being separated between rooms but my second pair cant even reach 15 feet and didn’t have as good of a speaker for calls. Before the white hadphones would skip tracks and pause but I couldn’t tell if that was just my phone or the headphones. Eventually the issues stopped so the issue could’ve been my phone. However, this week my white headphones haven’t connected and are flashing red and blue at the same time. I forgot the device the first time and it worked but now they’re not connecting at all. Each headphone seemed to have its own issue so I hope that it’s just for those two pairs. They may be a hit or miss item so just be wary of that. I’m past the item being returnable so I don’t think there’s much I can do.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Superb Sound Fidelity From First Use

    Posted
    CHJC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought both my wife and myself a pair of these headphones; The low price is not indicative of the quality as they are top notch. The Bluetooth connectivity has worked flawlessly with any and all things I have attempted to pair them with since I purchased them. The stated range in the item description is spot on. I can go around 38 feet away before connectivity becomes spotty. These headphones have an excellent range of lows, mids, and highs. They charge quickly and the charge lasts a very long time. All things said I am completely satisfied and the same has been said by my wife.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    JLab Audio - Neon Wireless On-Ear Headphones - Bla

    Posted
    jtdozer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was pleasantly surprised by the sound quality and comfort of these headphones for the price. I don't use ear pieces or headphones much but wanted these for an 8 hour bus trip during which I wanted to watch football during this Sunday trip. I thought after awhile I would feel discomfort being a cheap pair but the only time they bothered me was when I put them over my sunglasses so I tipped my glasses about them and they felt fine. I gave them a 5 star rating due to the price and comfort of them. I'm sure a $300 set of BOSE headphones might sound better but for the $23.99 I paid for these and as little as I may use them, I am very happy. Also I did not have to recharge at any time during the day.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid option for budget BT headphones.

    Posted
    MIXMASTERICE
    • My Best Buy® Elite Member

    These are a bit small and very lightweight. They connect easily and you do have to hold down the power button 10 seconds when you initially power them up to enter pairing mode. No 3.5mm jack, so no use as wired headphones. 3 different EQ modes built-in. The Bass boost EQ makes these sound awful, with boomy bass and dull treble. Clamping force on head/ears is uncomfortable if you have a larger head. Overall, sound quality is decent with the modes other than bass boost. Decent battery life and these seem to not have latency problems with video as bad as most other cheap headphones. For the price, these are very solid, but don't expect them to compete with more expensive headphones.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Not bad at all, great for the price

    Posted
    MrElectron
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Have been using now for 6 months and these are still working great. Battery life has been awesome. Bought a pair for my teenage daughter and a pair for myself. She has had to charge twice and maybe 3 times for me. I use on the treadmill 3 times a week, sound is great too. At first they kind of hurt my ears with a tight fit but after wearing for a while they loosened up and now no longer bother me. Going Bluetooth and wire less is the way to go and for the price these can't be beat in my opinion. Caught them slightly on sale on black Friday. Recommend and will pick another pair up for another family member when the go on sale again.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Over ear headphones

    Posted
    Sassygirldj
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Very nice sound with some noise canceling. I wear glasses and work out and around my ears hurt afterward. I can also wear them at work and after prolong wear, around the ears become uncomfortable. I will still continue to wear them, just have to limit amount of use. Charge time is awesome!! I only charge them at night and they last all day. Total turn off time approx 2 hours during my 12 hour day. They are adjustable and fold in for easy storage. Padded for comfort around ears and underneath headband.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great until one ear stopped working.

    Posted
    Lawend
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    These were awesome for about 6 months. Then one ear completely stopped working. Clearly a short in the wiring and every once in a while it would pop on, but then immediately stop if I moved. Not very convenient for headphones. Tried to set up warranty plan but this seemed overly difficult and shady. Send them the product on your dime and they will determine if it was really their fault and if so they will give you a coupon to use at their online store only. If they determine it was something you did your out your headphones and the money spent to send them out. Not worth it to even bother.

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey Lawend,
      So sorry to hear of the issues that you ran into with your neon headphones. We may have a few options to provide you with in regard to warranty. When you get a sec, please shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rating: 5 out of 5 stars

    Affordable headphones

    Posted
    NativeNYer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Found these on sale at Best Buy for my daughter who asked for headphones. She is not particularly picky when it comes to things like this. She didn't need to have Beats headphones or Sony or top of the line stuff. After giving these to her and her loving them, I decided to try them for myself. When she goes to school, I take these headphones with me to the gym. Once these headph6are fully charged, they last for a long time...at least 10 hours! They sound great and paired very quickly with my smartphone. Good volume and soft ear cups. Highly recommend if not worried about brand name.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Headphones for the price

    Posted
    smeltn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased this for one reason alone, to connect them to my Amazon FireTV to be able to lay in bed and watch tv without disturbing my wife and they work FANTASTIC for this. Bluetooth pairing is super simple and the sound quality is great for this price range. Battery life is very good and the fold down to being very compact to stick them in your nightstand or hang them off the bedpost. Only thing I wish they would have added was a carrying case for travel or storage. Overall I really love these no complaints at all.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent basic headphones

    Posted
    DDV2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I purchased these solely because they were the cheapest in store wireless headphone option and I wanted them for the gym. A bit too much bass for my personal taste but they are fine for their purpose. Came with zero instructions so it took a few minutes to learn how to pair them with my phone (hold down power button until it flashes both blue and red, find device on your phone) They get a bit sweaty when I’m working out but they are not marketed as sweat proof so that’s on me. Great battery life

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great sound!

    Posted
    Apinkyout
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Purchased these for my stepdad as he’s been wanting over the head headphones for a long time. Found these and they are amazing and he loves them! I tested the quality and to see how the noise cancelling sounded... wow... amazing. Not only do they sounds great, but I can’t cant hear any slight grain while music is stopped as I do with other noise cancelling headphones. Sound is great and you can’t even hear how loud they are from the outside world when they are blasting in the ear drums... great purchase! Think I’m going to buy myself a pair.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent performance - better instructions

    Posted
    Wordchipper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought these after trying the less expensive JLab earphones. These weren't much more but these phones provide a volume control, which the other ones didn't. The sound quality is excellent! And the Bluetooth works fine from a transmitter attached to my Samsung HD TV. The instructions, both printed and on the web, could have been far better. I'm still confused as to what the two controls actually do but I get the job done with both the TV and my Smart Phone's Bluetooth. Excellent product and the low cost was appreciated.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Pretty good wireless headphones

    Posted
    ctothej5867
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Bought these for my son because his headphones stopped working. Was looking for a pair that said they had a microphone. I was able to connect them to our desktop and his kindle fire. We found it a pain to have to re-pair them everytime to the pc because the pc would say it was paired but it would have no sound. However they work great on his kindle. Only gave it 3 stars because the universal mic apparently only works for certain options but not game chat (which is what we needed them for)

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Product for the Price

    Posted
    MovieLover
    • My Best Buy® Member

    I bought these headphones for my daughter for school and she really likes them. They seem to be of pretty good quality, especially for the price. My son got a different brand of headphones with a school kit we ordered for him last fall and they stopped working twice during the school year and had to be replaced under warranty. So comparatively, the JLab headphones are of much better quality (as they've been used for 4 school years so far and are still working fine).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great low cost headphones!

    Posted
    jewel8
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was in need of some wireless headphones but didn’t have over $100 to spend on a more expensive pair, and I didn’t care that much about the sound quality to need a pair that expensive. This pair does the job perfectly. I bought them back in December, have used them almost every day, and only had to charge them once! My only complaint is they hurt your ears after a while of using them. This is most likely because they are on-ear headphones, over-ear tend to be more comfortable.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Fair price tough pairing

    Posted
    EV2019nyc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought two wireless headphones for my kids for the price because they broke their other wired headphones. But it was really difficult to pair on Android, iphone and fire tablets. The instructions werent clear. I had to go on youtube to finally pair it. Than i couldn't unpair it from my device. It shouldn't be this difficult to pair a device. The sound and range was decent for the price. If its just for one person it would be fine, not good for sharing.

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey ev2019nyc, We are sorry to hear of the pairing difficulties that you experienced. If you ever need to pair, all you need to do is turn the headphone off, then hold the power button down for approx. 6 seconds. The led will flash blue and red indicating that they are ready to pair. The neon's most certainly should be putting out quality sound, with high max volume as well. Range should be up to 30 feet. Sounds like you may have a defective unit. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty. We want to help you #FINDYOURGO JLab Audio jlabaudio-conv

  • Rating: 5 out of 5 stars

    Great quality for such a good price

    Posted
    KD219
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love these headphones! I use them to workout or watch netflix pairing it with my android. They have great sound quality which I was skeptical about being it was only $25. They fit great over my big head and are comfortable. When I workout with them they do not slip or get sweaty which is what I wanted since buds normally fall out when running. They also keep a charge very well. Overall, Great buy for the money and quality.

    I would recommend this to a friend