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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 264 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers consistently note the Epic Air Sport True Wireless Earbud Headphones have good sound quality, long battery life, and a comfortable fit. Many customers also appreciate the sweatproof design and affordable price. However, some users have experienced connectivity issues, finicky touch controls, low volume, and a bulky charging case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 264 reviews
  • Rated 5 out of 5 stars

    Ggreat for music

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use them everyday on the jobsite. Music and controls are good. Noise cancelling when taking a call leaves something to be desired. I bought them for music only.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great earbuds !!! they stay were you put them !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would say this a good product, they stay were you put them ,i work in a grocery store ,and i have no problems with them coming off , i move around a lot !!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worked great - until one earbud died after 2 weeks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good: sounds great, they don't drop out music-wise or ear-wise, they fit good, good bass with memory foam inserts, and intuitive touch controls (once you get used to them). The bad: they died after 2 weeks, having to sync them so that they're "joined" is a royal pain - it's like a 2 minute exercise to get them synced, joined, connected, etc. before you can start exercising - once that's done, it's flawless - unless they break. Just kinda a pain having to do that *every day*.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you should not have to reconnect continuously. We are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly they aren't bad as far as fit and sound its just"ok". I opted out for the Jay bird vistas they are way better for the gym in every way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better Than Expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these buds. Love the ambient noise so I can still be aware of surroundings while jamming out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't died on me yet. Worth the price. Great volume also follow instruction to "burn" in headphones. You do get a richer sound

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Returned

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed the volume was low and maybe it’s my ears but the hurt . Bought the beats instead

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello mike,
      When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Pros mentioned:
    Battery life, Fit, Sound quality
    Cons mentioned:
    Controls
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Decent Sound, Terrible Fit. Very Frustrating

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These may be the most frustrating pair of earphones I've ever tried out. First off, the fit is terrible for me. Because I have largish ears the ear hooks tend to try to pull the nozzles out of my ear. If I can get a good seal it's at the expense of my ear comfort as the outside is being pulled down. Eventually my ears win and slowly pull the nozzles out of my ears, resulting in bad sound. And here's where it gets interesting: The outsides of the 'phones have touch sensitive surfaces that control various functions depending on how many times you tap them. Every time I try to get them to fit better I end up changing the volume or track or summoning Siri. Eventually I'll get used to grabbing them by the edges, but it's going to take a while. There are several different sets of pads in the package to ensure you get a good seal, so that's a plus. Also, the charging case is enormous. If you think you're getting something pocketable like the Apple AirPods look elsewhere. Even the large Bose charging container for their true wireless headphones is much smaller. Sounds quality is generally good if you can get a good seal. There are three internal EQ settings (changed by tapping the left earbud three times quickly) and the Signature JLab sounds seems to be the best, offering punchy bass and good high end without being fatiguing. Battery life is advertised as being several hours with the ability to recharge several times in the case. I probably won't be able to wear them long enough to test this out. I really wish these had the option to remove the ear hooks as they seem to stay in on their own just fine with the ear hooks outside my ears, which looks silly but is infinitely more comfortable.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Nerdninja,
      So sorry to hear of the issues that you ran into with your epic air sport headphones. Our sincerest of apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up with a new unit.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Bulky

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are ok but nothing compared to the apple AirPod pros. These are bulky and hard to get into your ears and to get the situated

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best design for running out

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for running and exercise and they work excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Sports

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Secure fit connection was a very very good Bluetooth connection not very good

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, if you are problems with bluetooth connectivity please reach out to JLab directly. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Great brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I returned them because could never get them to connect. I guess am not Jlab savvy!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried a few other brands and models but this ones ; Jlab Audio Epic air sport are by far the best!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In Love

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could give 6 stars. I love these touch sensitive ear buds. Best Buy truly named appropriately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great as they hook to the ear and are less susceptible to falling. Great quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great to work out with.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, yet a bit spendy, since I also got a cheaper one, same brand works great for exercising.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jlb

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work perfect since I bought it, I believe this product is the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are perfect audio for work and play. I like the convenience of use and no wires!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worked Great...for Two and a Half Months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these wireless earbuds after reading a LOT of reviews to make sure I got a good product for the right price. At first, I was very happy with the product. Easy to set up and use, and it worked well during workouts for two and a half months. Then all of the sudden the left earbud's Bluetooth quit. It wouldn't connect to the right earbud or any other devices. I tried troubleshooting it using the users manual and following other instructions I found online for JLab products but to no avail. The right earbud connects fine, but it's really disappointing that the left powers on, but won't connect to anything. Kind of defeats the purpose since you lose so much functionality without the left earbud. I also emailed JLab ([email protected]), but so far it's been about a week and I haven't heard anything from them even though their automated email response said they would get back to me after 1-2 business days. Conclusion: I won't buy another JLab product after this experience...should've purchased Beats instead.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey JCB3,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
      We want to help you
      #FINDYOURGO jlabaudio-conv

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these Jlab ear buds. They work great during my workout when I sweat. No problems.

    I would recommend this to a friend