Customer Ratings & Reviews
- Model:
- EBEPICAIRSPRTRBLK82
- |
- SKU:
- 6355125
Customer reviews
Rating 4 out of 5 stars with 264 reviews
(264 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers consistently note the Epic Air Sport True Wireless Earbud Headphones have good sound quality, long battery life, and a comfortable fit. Many customers also appreciate the sweatproof design and affordable price. However, some users have experienced connectivity issues, finicky touch controls, low volume, and a bulky charging case.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Great Sound and Long Battery Life
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The JBL - Endurance Peak True Wireless In-Ear Headphones are great sounding, comfortable, and have a long battery life. Compared to other headphones that I have used, I found the in ear design to be far more comfortable. I would highly recommend.
I would recommend this to a friend Rated 1 out of 5 stars
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem with this product since the first moment.bad connectivity.very huge in the ear.poor in connecting phone calls
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Victor,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
Rated 1 out of 5 stars
Extremely Poor Sounding
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was awful for me day one to the point that I didn't keep it more than 24 hours before returning it.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
Rated 1 out of 5 stars
I have to rerturn
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the ear buds made popping sound and the speaker went out
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Tiff,
So sorry to hear that one of the channels went out on your epic air sport headphones. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
- Pros mentioned:Battery life, Comfort
Rated 5 out of 5 stars
Awesome for RUNNING or Cycling or any other sports
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this with the intention of using it for jogging, I often run on the beach and I've gone through a few sets of earbud both wired and wireless and this is the first one I really like. I'm an avid jogger, I got jogging about 4 times a week for about 4 miles each time. I had a few other that I've used in the past but this is one of the best wireless solutions I've found. It take a little getting used to for the controls but it's quite easy to use once you know the controls. Jlab did a good job of this with the quick start guide. I'd recommend this to any one that is running or cycling.
I would recommend this to a friend Rated 1 out of 5 stars
Earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought and they only lasted about a week. I wouldn't buy this brand again.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Rated 1 out of 5 stars
Left earbud no good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 full day of working after purchasing the left ear bud stopped working.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .3. It saddens us that you've encountered this issue and we are sincerely sorry about it. We would like to dive into this a little more. Please give us a call or send us an email so we can come up with a solution that will best fit your needs. -JLab Audio
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Great Sound, So-So Fit
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These JLab wireless ear buds have much better sound than one would expect at this price point. Decent bass that is not overwhelming and clear mids and highs. Connecting with my iPhone was dead simple and the range is, again, much better than you would expect at this price point. Battery life is decent as well. My only complaint is about the fit. After about thirty minutes they start to become uncomfortable but that could be an issue with the shape/size of my ears so your milage may vary. Overall I'm rather impressed with these ear bugs and highly recommend them.
I would recommend this to a friend Rated 1 out of 5 stars
breaks up while listing to computer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.breaks up constantly while streaming TV like NETFLIX on PC. I do not own a tv.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey slicker,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
Rated 4 out of 5 stars
So far, close to perfect
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had several pairs of the "true freedom" type of headphones, but so far these are not only my favorite in this type, but they're becoming my favorite go-to headphone, period. A major issue with sets in the past is too little control on the actual headset. If I want to make changes on-the-fly, I'm forced to go to my phone and/or an app which often defeats the purpose of "true freedom." These have all the features, including rewind, right on the unit. Yes, the learning curve takes a bit longer, but it is well worth it when I'm trying to keep a steady rhythm. I'm still trying to gauge the perfect pressure for the touch/tap, but this hasn't been an issue and I'm getting better at it. The build is solid, and they really do stay in place. Even with jerky movements like martial arts, I never have to readjust. The case is also a great bonus in being that it can output power to other USB devices. So, I can charge my headphones and give my phone a jump at the same time. Having an extra power pack is always welcome. As for sound, they exceed my expectations. I don't expect Bose technology, but I'm getting well more than I bargained for. With the EQ built into the headset, I can match-up a different setting for music types, and they all sound great. Being that these sit deep in the canal, the "all hearing" mode has been a necessity in certain environments and surroundings. With a few taps, I can keep aware of happenings. This is great for running through the city. There are two reasons I dropped a star, and they both are common issues that I have had with these types of headphones in general. If you are watching videos, there is a noticeable audio lag from screen to headphone. Other standard bluetooth headphones don't typically have this issue, so I thought it was just an issue with different brands. No, it has been with most of these sets. Some video encoders work better than others. The other is a big issue and hard to replicate. At any given time, in certain locations, the headphones just cut off. I turn them on, battery is good, connection is good. I start music, and they cut off again. This problem is not exclusive to these headphones, and it is very irritating when it happens, which is few and far between. Usually, I have to reset the bluetooth connection and /or restart my phone and I'm back in business. So far, this has happened once with these. Not terrible, but even once can be worrisome. Other than those issues, this is a great headset, and so far, I am thoroughly impressed. Hopefully the quality continues to stay high with usage.
I would recommend this to a friendRated 1 out of 5 stars
Poor quality for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One would work when it was fully charged sometimes
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Rated 1 out of 5 stars
Not impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with the quality of them and they lag
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .It saddens us that you've encountered this issue and we are sincerely sorry about it. We would like to dive into this a little more. Please give us a call or send us an email so we can come up with a solution that will best fit your needs. -JLab Audio
Rated 1 out of 5 stars
Bad fit on my ear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this. This would not stay in my ear.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Steven,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at [email protected] So that we may provide you with a few offers/solutions.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
- Pros mentioned:Battery life
Rated 3 out of 5 stars
I was expecting more
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The JLab Epic Airsport True Wireless Earbuds is an incremental update for the JLab Epic Air Elite True Wireless Earbuds. The most notable difference being the 10 hour battery in between charges and a total of 70 hours of battery life. Also it has an IP 66 sweatproof rating compared to the Epic Air Elite. Charging time is around 4 ½ hours and comes in a somewhat larger charging case. Both headsets come with eight pairs of eartips and has the same controls. The Airsport has that JLab signature sound which is a hit or miss for some but generally ok. While there is not much to say about the audio quality and fit of the Airsport, call quality has an echo sound and often BT connectivity gets cut off. Also, using Siri leads for the earbuds to disconnect too. While I like the overall sound of the JLab earbuds (I have three other models), I cannot give this a decent rating due to connectivity issues. Being a flagship product, I am expecting more or at least the functionality should be guaranteed.
No, I would not recommend this to a friend - Pros mentioned:Battery lifeCons mentioned:Bass
Rated 2 out of 5 stars
Nice features, mediocre sound quality
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The JLab Epic Air Sport earbuds have a nice amount of technical features. There are numerous touch-based controls that allow you to interface with your audio through the earbuds. Battery life is pretty good, above the 10 hour range, and the charging mechanism within the case is a nice touch. However, the downfall is the most important detail, the sound quality. Across the different sound modes, there is no good, rich sound setting available. It always seems like there is lacking in the bass as well. These work fine if you're running or doing an activity with little background noise, but if you're mowing you're lawn or have anything that is noisy, these are not the answer.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey bhc067,
So sorry to hear of the volume and audio clarity issues described. This unit puts out 110 db, which is quite loud. You may have a defective unit, or an improper seal. There are a few other troubleshoots that we'd like to provide. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
Rated 4 out of 5 stars
Stay put wings and auto turn on
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the ear hooks for peace of mind regarding stability of the earbuds. At first my left one had wind noise, but when I realized after sliding them on per the directions, I hadn't gone ahead and twisted the wings securely down. Once I did that, the buds fit in my ear better and most of the wind noise went away. They stay put well. I like that they charge in the case and turn on when I take them out to use them--no extra button pushing. Once I got used to how I need to tap for it to register (or not register) as a tap, it's pretty nice not having to fumble around for a little button or edge to press. Liked not having a cable bouncing around on my neck. I took one star off for the sound quality. My other two listening buds have better sound quality than these. All in all, these are really nice for exercising and running, and I'll continue to use them for that, probably in place of my ones with that are a band.
I would recommend this to a friend- Pros mentioned:Fit, Sound quality
Rated 5 out of 5 stars
Wonderful sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ear loops make these really secure and sound very nice. They come with more ends then I have ever seen before to make sure the fit is perfect.
I would recommend this to a friend Rated 5 out of 5 stars
Stellar!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these earbuds. Let me start off by saying I already own a different pair of true wireless ear buds that I really like. I figured it would be hard to persuade me away from them, but these did the trick. The case feels very durable and well built. It is heavier to accommodate the extra large battery. According to the manufacturer the case holds 60 hours of battery life. The case charges your earbuds whenever you place them inside it. There is also a port that allows you to charge your phone! The earbuds themselves carry, according to the manufacturer, approximately 10 hours battery like. The buds come with several different options to change out the part that slides into your ear. The ear buds have touch sensors on the sides that allow you to control the earbuds. These also feature a "Be Aware" mode which allows you to ear outside noises and it works really well. The earbuds feature 3 EQ modes, but I found the JLAB signature mode to be the best sounding. The ear pieces rest comfortably over the ear and the part that goes in your ear canal is comfy. Each earbud has it's own power button which is really good, but also bad at the same time. Due to where JLAB placed the power buttons they sometimes dig into my ear. It can be relatively uncomfortable sometimes. Other than that, I really love these ear buds. They are light, comfortable, and sweat resistant! Buy them, they sound awesome!
I would recommend this to a friend- Pros mentioned:Bluetooth, Sound quality
Rated 5 out of 5 stars
Best earbuds to workout in
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, highly recommend. Got it 3-4 years ago but never wrote a review, still works great. The Bluetooth is better than the other jbl ones I had.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Volume
Rated 2 out of 5 stars
Would be great if they got them to work right.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good but, they mess up often. They randomly turn off then come back on, they loose Bluetooth signal often especially when entering and exiting “be aware” mode. Sometimes they disconnect and you have to take them out of your ear, turn them off and back on then reconnect. They would be great if they got them to work right. Definitely not worth the money with all the problems I’ve had out of them. They also are not load enough in load environments.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 m-thur pst fri 8-3 pst. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio






