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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 264 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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77%would recommend to a friend

Customers are saying

Customers consistently note the Epic Air Sport True Wireless Earbud Headphones have good sound quality, long battery life, and a comfortable fit. Many customers also appreciate the sweatproof design and affordable price. However, some users have experienced connectivity issues, finicky touch controls, low volume, and a bulky charging case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 264 reviews
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Awesome sound. Several sizes for comfort & stability.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great for the gym

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit well and stay in place even during heavy workouts. They sound great and have always maintained connection without those annoying drops!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to be able to have wireless headphone while jogging, non-hooked ones kept falling out for me. I have used these almost daily since, working out or at work, I get 8-10 hour on a full charge, wonderful sound quality, and I highly recommend the brand as a whole, my wife and mother have bought others of JLabs and love them as well.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Joab Audio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these Bluetooth ear buds! The around- ear attachments keep the bud securely in place and the sound is excellent. My last ear buds, although they were expensive, would fall out allot at the gym or on the driving range. These ear buds are a must for a person with an active life style.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 4 out of 5 stars

    Best wireless that fit well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried several different brands, they fell short in fit and comfort. JLab fit, comfortable while running.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I Wanted to Love Them

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited about these earbuds since it really seemed like they had it all, especially the high water resistant rating. I had a couple of minor gripes that I'll list below that I could have lived with while still rating these 5 stars, but there is one huge deal breaker, also detailed below. Minor gripes: -The ear hooks are flexible, but not adjustable. In fact, there is a warning in the product manual not too flex them too much because the Bluetooth antenna is located within the hook and you can damage them. This significantly impacted the ability to get a perfect fit, but they were still pretty comfortable. -The 'Be Aware' feature seemed pretty limited. When turned on, 'shark' sounds like clacking on a keyboard, closing doors, etc were piped in, but more important sounds like an individual speaking were not really piped in. It also seemed like no matter what I did the feature would turn off when on a phone call. -Intermittent connectivity issues between earbuds: occasionally the left earbud would just totally drop from connection with the right earbud. It would come back after a few seconds, but it was a bit disruptive, though this was pretty infrequent behavior. DEAL BREAKERS: Aside from the intermittent connectivity issues between earbuds, there were MAJOR issues in the blue tooth connection between the earbuds and the audio source. I should note that when streaming, the range was pretty good. Here are the details: -When idle, the earbuds would drop the connection. So, you couldn't pause your music for a few minutes and then expect to summon Siri (connected to an iOS device) to play something, or even hit play again to restart the music. Often times you would need to play around with the Bluetooth settings on the phone to get the buds to reconnect. Meanwhile, the earbuds hadn't actually communicated that the Bluetooth connection was lost. -Receiving a phone call was almost impossible. There was no way these would be able to answer a call when idle. Occasionally while actively streaming audio a call could be received and answered, but more often than not receiving a call while listening to music would totally break the Bluetooth connection to the phone. The audio would cut out, but no ringtone would play through the earbuds (when they'd decide to work you would hear a ringtone). You could answer the call, but because the connection was lost after that hte audio would just play through the phone speakers. Trying to switch back to the earbuds would result in lost audio. Eventually you'd need to tinker with Bluetooth settings on teh phone, or turn the earbuds off and on. I tried everything - switching devices, turning the phone off and on, resetting the earbuds, etc but the issue was pretty persistent.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey PEEJ,
      So sorry to hear of the number of issues that you ran into, as well as your general disappointment with your epic air sport headphones. We would like to address each concern, and give you a bit more info, as well as get you taken care of under warranty if need be. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t thanks for your time in advance.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    THEY FIT & STAY IN!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased 8 pairs of headphones to run in. Despite all being fitness earbuds, none of them have stayed in my ear longer than a couple mile run. They are two of my highest priorities: comfort and quality. Sounds amazing with being able to still hear surrounding noises (most importantly is traffic). Would purchase again!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    good battery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good battery and sound, looks nice and confortable

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great sound . Best I found so far for work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my friend but I also have a pair. They are super nice I bought them for work .. they last all day .. I wish the touch sensor deal on the side of each one was a actual button tho ..and I wish each worked independently.. but they are by far the best .. with the case it lasts more than a week and it last all day every day .. I only heard the low battery 2x and those are days I worked 14 plus hrs

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Bluetooth

    Rated 5 out of 5 stars

    these are great wireless earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the second set of JLab earbuds that I've purchased through Best Buy, the first set were mine and the second was a gift for our daughter. They are Blue -Tooth compatible and sound great. the charge will last about six hours playing time.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great for working out!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair. The first pair I picked up worked for one workout and that's it. Took back and exchanged for current pair. They really fit well and sound good too. Charging case is larger than most other brands, but can easily recharge buds twice!

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Love these headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these JLab headphones. Fits perfectly around your ears and you can't even tell you have them on b/c they are very light. Only thing that could be improved is the volume isn't as loud as I would like when you have background noise, ie -lawnmower.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 3 out of 5 stars

    Over ear support not as sturdy as other brands

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of this product was great and very easy to setup and bluetooth range was good as well. The only reason I ended up rating this product lower is the over ear band isn't as sturdy as the similar headphones from beats audio and it keeps slipping out while running.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 4 out of 5 stars

    Excellent sound for a reasonabble price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds are extremely comfortable and stay on while working out.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Great for running

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a pair that I felt confident would stay on my ears while running- these do. Sweatproof too. Every once in awhile there will be some beeping in the earbuds- thought it meant they were low on battery- nope. That's the only issue with this pair.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 3 out of 5 stars

    First pair of wireless earbuds for me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to sync with my Android devices. The sound quality is good, but limited to 3 sound setting. I like the fit and feel. Sometime the left earbuds drops out and then re-syncs to the right. Easy to use. I would recommend for first time earbuds user. Great price.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great earbuds!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these earbuds. They were easy to pair up with my Samsung Galaxy s7. They have a crystal clear sound. They stay on my ear while I'm active. Definitely would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Nice ones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my wife and she loves them. They are pretty loud, have a fair base, and very clear. She uses them all the time. Good for working out as they stay in place.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Loved them.... until they stopped working

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love these. Great sound. Long battery gets me through most of the. I think the best feature is the ability to be used as a single ear bud for business calls, and then switch to the other ear, but yet have the option to sync both to watch a movie on a plane. I bought in Dec 2019. In April 2020 the left each would work for about 10-30 minutes then emit a super loud shrilling sound, and disconnect from Bluetooth. There is no damage. They weren't dropped, nor exposed to water damage. Just stopped working. Yes, I used them almost every day. I guess I expect high priced electronics to last years, not months. When you pay nearly $100 (including taxes), you expect the product to last longer than 6 months.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Nice value alternative

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way these fit. Earbuds never fit my ears very well but the foam tips are a game changer. I love the over the ear style and for the price they sound great!

    I would recommend this to a friend
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