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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 264 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers consistently note the Epic Air Sport True Wireless Earbud Headphones have good sound quality, long battery life, and a comfortable fit. Many customers also appreciate the sweatproof design and affordable price. However, some users have experienced connectivity issues, finicky touch controls, low volume, and a bulky charging case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 264 reviews
  • Pros mentioned:
    Bluetooth

    Rated 4 out of 5 stars

    Nice sound quality.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ear gets a little sore from wearing these, and they don't stay charged as long as it States. I must charge the charging box every other day or it doesn't charge the headset. Overall clarity and using as a blue tooth for phone calls is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Needed this typd of wireless earbuds for my son

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son has trouble keeping his earbuds in his ears. These earbuds with the wrap around the ear work great. The sound was great too. Recommend this type for active kids.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    great battery and ease of use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the batteries in these charge very fast in the case. i only have to charge them for about 15 min to get back to full battery. the sync between the earphones is also good. i can walk away from my phone maybe 75 feet before losing connection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    excellent earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used these for work for about a year now the sound is excellent they fit very well and the over the ear help to keep them on very satisfied with this product

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best truly wireless earbud/headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improved case. Charge last 37 plus hours. Water resistant. Connects very quickly. Best pair ever owned! Backed by Best Buy warranty, cannot beat it!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    So easy to set up!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these for my dad as a gift. He loves them. Sound quality is great and they stay secure through his workouts.

    I would recommend this to a friend
  • Cons mentioned:
    Controls

    Rated 3 out of 5 stars

    Ok earbuds. Still out if worth the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for work. While in places with a lot noise I can't always hear or if I am on a call, the caller can not hear me the background noise bleeds through. The buds most of the time stays in place they are not made for long hours usage for me, they become uncomfortable. I really do not like how the controls functions, the tapping gets confusing for me. I bought because of the hooks but I was afraid to lose them but if I had it to do over I would have bought the JBL earbuds that work independently of each other.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Replaced Samsung Ear Buds for these

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced Samsung Ear Buds for these and a lot happier. Better sound, more comfortable, and better price. But hard to turn on and off.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Thought it was an upgrade but I was wrong

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these because I had traded in a pair of Epic Air Elite, which is the previous model that is no longer in the store. The battery life is great on this (wasn't too bad on older model though), but there's a major downfall. Now you can only use the right earbud independently where on the older model you could use both. I use these daily and all day long, do when the right bud died in the past I just swapped to the other while charging the dead one. Unfortunately that's not the case anymore, the left can't be paired separately. I'll have to return this and see if they can order the other set.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Very good Audio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I basically bought these due to the over-the-ear design. It keeps them from falling out when running. They are easy to pair and have good audio quality. They will be better when the price comes down.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    A great product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the sound is like being in a theater. The charge lasts many hours before recharging.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my jab epic elite true wireless with these and was disappointed to find that they do not have individual Connectivity like the elite true wireless did and I found that these well are the replacement for them I want to use the ear buds independent from each other for work as I need to have one ear open was extremely disappointed by this change but the Bluetooth is vastly improved and the sound quality is great as well as how comfortable they fit

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Andy1001,
      So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at [email protected] So that we may get you into a new unit under warranty.
      If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO. jlabaudio-conv

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great sound quality for the runner.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great - I finally found a pair of wireless headphone with good quality and also stay off your ears without moving.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    These are easy to set up and sound great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great even when wearing one of them. I have to keep one ear open at work. The charging case is handy too!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Excellent Earbuds, so-so support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear buds are excellent, comfortable to use and quite easy, the only issue I have had is that the support is not the best in the world, and that the instructions are meager to say the least.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Athletic Headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JLab Epic Air Sport True Wireless headphones are a pretty good option if you're in the market for a true wireless headphone--whether for athletic use or not. Build quality is nice, but not exceptional. That said, they still feel sturdy and like they can hang with you for years of use. Some may find the charging case a little large, but I find that it is nicely built and big enough to not be easily lost, but big enough to provide some very nice added benefits that I'll discuss in a moment. Fit, feel, and comfort of these headphones is pretty good. Ideally, prefer a straight earbud without a hook, but the hook does add an extra element of security so these buds aren't going anywhere. JLab has also gone above and beyond in providing six silicone gel tips and one cloud foam tip to help you find the perfect fit. Battery life is exceptional for these headphones. The headphones themselves are rated at 10+ hours at medium volume. I have been able to get about 10-14 during a typical workday which can include pauses. However, the biggest plus is that the charging case (that some may consider larger than necessary) can supply an additional 60+ hours of charge to the headphones! That's awesome! What could be better than that you might ask? That the charging/carrying case itself serves as a separate battery pack that can charge another device! To me, that is a huge bonus. Keep in mind that your headphones require a lot less juice than your phone, but this will definitely give you an extra 25-40% on your phone charge. The controls on these headphones are pretty useful. They just take some getting used to. So you'll have to read and train yourself how many taps to which earbud it takes to do what you want. As far as sound (because these are headphones right?!), I find them to be above average but not stellar. They come with three pre-set EQs (balanced, bass boost, and JLab signature). I found that the signature was the best in terms of good lows, mids, and highs without distortion. The bass boost required additional volume to bring out those highs. The sound is good, just nothing that blows me away. In conclusion, these are some good headphones at an average price point but with some impressive features--especially considering the charging case that essentially services as a backup battery pack for all your devices.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are comfortable on my ears and can wear with my safety glasses and hat! They sound great too!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing battery life, sound quality is above average but I had beats 3 before these and don't feel that these are any better but cost $50 more

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great for the gym and to sleep in

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these things are great i initially bought these to sleep with because i have noisy nieghbors and regular foam earplugs werent doing the trick so i pop these in when i go to bed and put on a joe rogan podcast or something and fall right asleep and cant hear anything other than the podcast, the fact that the battery lasts 10 hours is perfect as i can set an alarm on my phone and the alarm will play thru these in the morning and wake me up..great buy dont hesitate on these just get em

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Jlab ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love these buds but the ear foam keeps falling out and gets lost! really annoying. quality of sound is good though

    I would recommend this to a friend
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