Customer Ratings & Reviews
- Model:
- EBEPICSPORTRBLK42
- SKU:
- 6211301
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers find value in the Epic Sport Wireless In-Ear Headphones for their sound quality, battery life, fit, and comfort. Many customers appreciate the great sound quality and comfortable fit, while others highlight the long battery life and affordable price. However, some customers have expressed concerns about discomfort and limited range.
This summary was generated by AI based on customer reviews.
Save your money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money and don't purchase these earbuds. I loved them initially, but after just a month they have completely stopped working. I've charged them for hours and they will not turn on at all. Very disappointing.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Jenn, this is extremely unusual and something is wrong. Please reach out to our customer support team so that we can figure out and solve the problem you're experiencing. -JLab Audio
Dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not clear. I have no other complaints.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Very poorly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied with performance. Reception from the device is poor.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Mcvent,
So sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new unit under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Didn’t like them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like the sound or the fit. Returned after 2 days
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello rick,
When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
Wouldnt Charge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased this as gift for someone out of country. After its initial charge drained out .it wouldnt charge at all. Was very disappointed with it Called online so that it can be returned if possible but they said that returns have to be done in store. Highly DIsappointed.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Hasu,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at [email protected] So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
Not worth the $$
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 2 months ago and the headphones will not turn on half the time. And the charger will no longer charge the headset all is does is cause the headset at the charge point to get extremely over heated. When it does come on it says half charge then turns off again.
No, I would not recommend this to a friendPoor fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were for my wife. They did not fit well so she returned them.
No, I would not recommend this to a friendNot comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Falls out of ears no matter the buds you switch too
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey blah,
So sorry to hear of the comfort issue. Maybe another model would fit your lifestyle better. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few options.
We want to help you
#FINDYOURGO
JLab Audio
Just Okay?!?!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What you expect from an inexpensive set of ear phone.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey GuySmith,
We want you to be 100% satisfied with your headphones. We were hoping that when you get a chance, you could reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may gather a few details, and offer some solutions.
Thanks,
JLab Audio #FINDYOURGO
Skip
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like feel and the sound was sub par in my opinion. My cheap wireless non name brand feels and sounds way better at a fraction of the price.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Fit, Sound quality
Great sound, stays on during activity!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The JLAB Epic Sports Wireless Earbuds are a great earbud for activity. It has a wire that you can mold around your ear to help keep them in place. They have a great fit inside of the ear - very comfortable. The sound quality is great for music. The battery is rated to last 12 hours although I have never used them that long to see if it actually lasts that long. I have used them for a few hours a few different times with no issues at all. They were very easy to pair to the phone. They are easy to charge and a good value at $100.
I would recommend this to a friend Not good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried all of the different wireless ones of this brand and it works for about a good solid 2wks maybe...the only one would work and then sound was too too low even with the volume turned all the way up, not good at all.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Doubleup,
So sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Won't turn on after two months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, stopped working after two months. I've had previous JLab versions that were okay, but after this, I won't get any other Jlab products
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Epic Fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this purchase. Headphones would not hold charge and therefore only worked for the first few days after purchase (they arrived charged). Control buttons very small and difficult to push.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey bphlat,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
Craptastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very uncomfortable and the sound isn't very good. I had bought another set of jlab headphones and they were way better sounding and comfortable. I would not recommend these to anyone.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We are very sorry that you did not find these to be comfortable. You may find by using our Cloud Foam ear tips will increase this immensely. If you do not have a pair we can send you some for no charge if you register your product on our site. -JLab Audio
Unreliable, make sure they work first
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt sync w any of my many diff devices. I got them as a gift, unwrapped charged and tossed packaging (‘doh). My wife loved getting headphones she had to mess w for an hour to have not work.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We are very sorry these didn't connect to the devices you had. These will connect to any device with Bluetooth 5 capabilities. If your devices have this capability and you're still having troubles please reach out to our support team for help. -JLab Audio
JLab Bad Choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the JLab quality. Purchased at $100 price point and never got to use them due to inability to hold charge. Then I lost the charging cord, which is unique to JLab product, unlike generic Micro USB.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey JLabInEarHeadphones,
So sorry to hear of the charging issues that you ran into, as well as the loss of the charger. We are always looking to help out our customers. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
Thanks,
JLab Audio #FINDYOURGO
Junk.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than 2-years the charger no longer works rendering these headphones useless.. Found multiple complaints all over the Internet. Messages to customer service unanswered.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this. Our charging cable has been through rigorous tests to hold up through standard wear and tare. If you emailed our support team you can expect a response within 2-3 business days. If you would like to talk to our team today please give us a call before 5pm PST. -JLab Audio
Not No More
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not lovin' this brand!!! Had to send 3 pairs in 3x in 1 year because they stopped working!!! Will Never buy JLab again!!!
No, I would not recommend this to a friendEarbuds don't work for me.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried 'em. Not great sound, and really not an ear bud fan. So I returned them.
No, I would not recommend this to a friend