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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 530 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers find value in the Epic Sport Wireless In-Ear Headphones for their sound quality, battery life, fit, and comfort. Many customers appreciate the great sound quality and comfortable fit, while others highlight the long battery life and affordable price. However, some customers have expressed concerns about discomfort and limited range.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 530 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    JLab Sports headphone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This particular headphone had a great sound and was easy to adjust however the charger stops working after a few months. They no longer make this model so you can’t get it fixed and if you got it on clearance there’s nothing to compare it with. Loved the headphones, just wished they’d made the charger better.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good buds for workouts and runs

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these, will probably buy a second set soon. They have been abused for a year and starting to get finicky about connecting properly when I put them on charger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great running earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our son is in the Navy and we got him the earbuds for his birthday. He said they were GREAT!! I had a store employee help me with them and gave me all the information about them and I brought them and sent them out to our son..

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Comfortable and sleek wireless earbuds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are awesome wireless earbuds with crystal clear sound. It is very easy to connect to the device and comes with an app that can be installed on your smartphone and used to customize the sound settings. It has the built-in mic for easy answering of calls. The inline controls are definitely handy when playing music. These come with extra tips for different ear sizes. It is also IPX6 rated, which is ideal for workouts and light rain. The 12 hour battery is pretty good, I only charge it like once every 3-4 days. It also has different sound modes like bass or balanced, that can be changed using the app. This earbud is not at all bulky and doesn't feel heavy on the ears. I would definitely recommend it to anyone looking for a sports or a wireless earbuds and doesn't want to spend a lot to get a decent one.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Cheap build

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good, awkward fit, and battery died after a dozen uses.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    jlab headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great at first. But now, after almost 2 months the left earpiece has gone dead. I don't know why.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Excellent right out the box.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were gift to my nephews, they love them, right out the box, fully charge & they used for long time w/o have charge. Sound quality is great & loop around top ear keeps them in place.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The fit is tricky

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return these due to difficult keeping them in my ears. Good set of earbuds if they fit.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help with issues regarding our products. -JLab Audio jlabaudio-conv

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Dissatisfaction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones do not sit well in my ears, the sound quality not that great and it gives issue connecting to your devices. Another headphones I cannot use. I wish I didn't damage the box and was able to return them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey rac520
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a new unit or model.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not worth the money...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones, while great looking and light weight, boast almost no good qualities other than that. The connection is shoddy, the sound quality is poor and I experienced a popping when the bass was even a little bit present in audio. If your looking for a good set of wireless headphones please look elsewhere.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Bakerman,
      We're very sorry to hear of the sound quality and connection issues that you experienced with your Epic Sport Headphones. Sounds like you got a bad set, we do cover all of our Bluetooth headphones with a two-year limited warranty, and would love to get them replaced for you. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 3 out of 5 stars

    Wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for me and they were not as easy to use as another brand that I had purchased earlier.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fine 4 the price u pay. They're not expensive so that why i like them. Can't go wrong with them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Novel gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nephew chews through headphone cords like crazy. Found this inexpensive pair. No complaints

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ok wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones were ok, but i didn't like where the volume was located. You have to feel for it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bulky earpiece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's very bulky, I don't use too much because hurts my ears

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    JLab Audio - Epic Sport Wireless In-Ear Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was easy to pair with phone. The earbuds needs to be smaller. Keep slipping out my ear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is decent and the design is functional. Over priced for the quality and sound. However, the battery doesn’t hold charge at all. Bought this two days before on a trip for two weeks and now I have to deal with the manufacture. Don’t buy due to subpar QC.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for running. Work fairly well but cannot hear ambient noise in the background. Work well for the price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s was okay headphone didn’t like the charging device that come with it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wouldn't charge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was ok but they wouldn't charge. Had to return.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry there was issues getting your buds to charge. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help on issues regarding our products. -JLab Audio jlabaudio-conv

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