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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 530 reviews

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  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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73%would recommend to a friend

Customers are saying

Customers find value in the Epic Sport Wireless In-Ear Headphones for their sound quality, battery life, fit, and comfort. Many customers appreciate the great sound quality and comfortable fit, while others highlight the long battery life and affordable price. However, some customers have expressed concerns about discomfort and limited range.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 530 reviews
  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The slightest bit of water and headphones died. Don’t waste your money, bought better headphones for 10 dollars at a gas station.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Alley,
      We're sorry to hear that your Epic Sports died on you. Their dust and sweat rating is very strong, so it sounds like you got a defective pair. We do cover all our Bluetooth headphones with a two-year limited warranty, and would love to get them replaced for you. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 1 out of 5 stars

    They never worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I finally got around to trying them they did not work very dissatisfied ,but I did not have receipt ( could not return)

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Legend,
      So sorry to hear of the troubles that you encountered with your Epic Sport headphones. We do cover those under warranty for two years, ans we'll definitely get them replaced for you. I would suggest giving us a call when you get a chance, so that we may troubleshoot the issue. We can be reached at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 1 out of 5 stars

    Didn't last long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not last long. I was hoping that this pair would hold up but they quickly had background noise when using them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey joseph,
      So sorry to hear of the troubles that you have run into. We definitely want to get your Epic Sports replaced for you. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 1 out of 5 stars

    Only worked for a month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these earbuds for running. They worked great for a month but now they will not charge fully. Sending them back.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Envirodiva,
      So sorry to hear of the short battery life. These should last for quite some time. Hundreds of charge cycles. We will get it taken care of warranty straight through us if you'd like. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Good option for active lifestyles

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A few years ago, I got a pair of no-name Bluetooth earbuds, just to try them out. I wasn't convinced that Bluetooth could reliably deliver good quality sound and provide decent battery life in such a small package. Well, I was wrong, and those cheap buds are still going strong. So, when it came time to get a new pair, they would be the benchmark against which any new buds would be compared. The JLab Epic Sport came nicely packaged, with lots of extra tips in different sizes, as well as a nice zippered case, which turned out to be a bit of a hassle to use. They also included different sizes of "cush fins". More on these later. The Epic Sport buds are marketed to active people, so one of the main features is that they stay in your ears during activities. There's nothing more annoying that having to repeatedly push your ear buds back in, so I was anxious to see how these would measure up. They accomplish this through the use of "memory wires" that go around behind your ears. These can be bent to fit the shape of your ears. I really like this idea, but it doesn't play out as well as I'd like. The wire is more difficult to position than I would like and trying to get it to the right shape while on my ears caused my ears to get irritated. Eventually, I got it to where I liked it, but taking them off and putting them back on seems to bend the wires away from the shape I set. So, I generally just go for "close enough". Using other buds while running often resulted in a weird sort of air-pressure percussion sound in my ears, which was pretty unpleasant and distracting. This happens when the buds form a seal in the ear canal. As you run, air pushes out, creating this sound. This is a bit of a catch-22, because a good seal is necessary to get any kind of bass response from your ear buds, but it is that seal that causes the problem. The Epic Sport buds are held by the wires at a particular angle, preventing you from pushing them far enough into your ear canals to get such a seal. Again, this is a blessing and a curse. The blessing is that, without a tight seal, you don't have to deal with that annoying sound. The curse is that this prevents these buds from having any good bass sound. Speaking of the seal, it's vitally important that ear buds provide a good seal in the ear canal or you won't be happy with the sound. Fortunately, JLab provides lots of tips, and even a couple different styles. Because they're held a little farther up the ear canal, I needed to use the largest tips to get decent results. The cush fins I mentioned earlier perform the same sort of function, but in the outer ear instead of the ear canal. These are very important to get a good fit, so don't ignore them, thinking they're just decorations. These ear buds do a good job of handling ambient wind noise, and they do indeed stay put while running. There is a small control bar that dangles just behind your right ear, and this contains the on/off/pause button, as well as volume up/down buttons, which also serve to allow you to skip forward and backward in the track listing. A thin wire connects to the other ear bud, and it seems to work best to put the wire around the back of your neck. I was impressed with how this wire stays out of your way and does not become a distraction. They did a really good job with this. I think the thinness of the wire is crucial—larger or flat wires just get in the way. Battery life is quite good, and a quick rinse in the shower after a run was easily handled by these buds. They're pretty comfortable and wearing them for several hours straight was no problem. All in all, I think these did a very good job at fulfilling their intended purpose. I definitely liked the JLab Epic Sport ear buds, but there were two areas that, if improved, would put these over the top: I wish they were just a little more comfortable, and I'd like to see the overall sound signature be a little better. They're a little light on bass, and that makes a big difference. Experimenting with the rubber tips and cush fins helped somewhat, but I could never get it quite "right". For most uses, I think you'll be pleased with these, but if you have the opportunity, compare them to some others, especially those who approach the way they fit in a different manner.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item broke the second day of owning it. Definitely won’t buy from this brand again.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about the problems you are having with your earbuds. Please contact our customer support team for help on your two year warranty claim. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Difficult to fit in ears, caused very much pain.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Painful toplace in ears. Returned to store for return, purchased a different set of headphones.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Bill,
      So sorry to hear of the troubles. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of and gather a bit more info as to your experience.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not "small ear" friendly. i tried all 'attachments" they did nada. hurt my ears. gave up bought cheapies.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey bellatrix,
      So sorry to hear of the fit issues that you encountered with your Epic Sport Headphones. We definitely try our absolute best to develop products that fit as many individuals as possible, sometimes we fall short. We do have our "cloud foam" tips available on our site, that may stay put better for you. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may offer you a few more solutions.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 1 out of 5 stars

    Very bad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product would not charge after many attempts. Finally had to take product back to store.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey guyb,
      So sorry to hear of the troubles. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of, and gather a bit more feedback.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 1 out of 5 stars

    Bad Bttery Life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They won’t charge past medium battery. The sound is thin, but not much expected for inexpensive earbuds.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey R3viewer,
      We are very sorry to hear of the short battery life, you should be receiving 12 hours of battery life on a full charge. We do cover those under warranty for two years, and would like to replace them for you. When you get a moment, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are not sweat proof terrible once you get a drop of sweat in your ears they crap out

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    A pleasure to own.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JLAB Epic Sport Wireless Earbuds are a nice addition to my portable listening experience. They Pair via Bluetooth extremely easy. All I had to do was to press the play/pause/answer/hang up button for eight seconds and wait for the blinking red and blue light to change into a slow blue blinking light. By tapping the name Jlab Epic Sport inside my device settings, I finalized the connection. Once connected, I can control Equalizer modes, volume up and down,track forward and backward, play/pause/answer and hang up all from three buttons on the control panel. The charging device is universal for all USB inputs. I have a clamp to adjust the fit of the wire and to secure the Earbuds to my shirt. I have three equalizer modes (signature, balanced, and bass boost) that enhances to music to my own peticular desires. They also answer phone calls clearly without distortion. My only complaint with the JLAB Epic Sport Wireless Earbuds is the bending of the memory wire to fit snuggly around my ear. Everytime I try to bend them to fit tightly around my ear, they spring back almost to their original position. Besides that the JLAB Epic Sport Wireless Earbuds are dynamic and a pleasure to own.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased these headphones to replace a popular brand headphones as they wouldn’t hold a charge. I looked at many headphones and settled on these due to the reviews and the over the ear headphone so I felt obligated to add a review. These are great headphones. I use them for running and working out and couldn’t be more satisfied. The sound is great, they are light weight, the sizing options are great so you have a great fitting earphone, easy to use/great operating options (start/stop, volume, skip/repeat), and the battery lasts. I’ve already recommended to a friend who is training for a marathon.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Quit on me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time at gym it worked great. By the next time it would not power on. Returned it for refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not stay on and the charger went out almost immediately.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't even have for a month and the left ear quit working.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Shane,

      Sometimes this is due to the fact that one ear bud is not paired. Please try to troubleshoot to pair both earbuds together.
      1. Put the earbuds inside of their charging case
      2. Unpair them from your Bluetooth device.
      3. While in the case, tap each earbud sensor 4x quickly, one at a time
      4. Take both buds out of the case keeping them within 2 inches of each other
      6. Pair them to your device's Bluetooth.
      If this does not work please contact our customer support team so we can find a solution to your problem. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    bad design all around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product doesn't stay flush in ears..so bad sound, fall out..bad product all around

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey lucky,
      We are very sorry to hear of the fit issues as well as the sound quality issues that you encountered with your Epic Sport Headphones. You should most certainly be getting crystal clear sound out of the headphones. Sounds like you got a bad set. We do cover those, under a two year warranty, and would like to get them replaced for you. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 1 out of 5 stars

    Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set charged but didn't turn on. Very disappointing

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Bought on clearance, happy with purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for earbuds to wear when I go roller skating, and these are perfect! I bought them on clearance, I would not pay full price, I don’t think they’re worth $100, but for $35 I’ll give them a shot! It came partially charged, I charged it for a couple more hours and then hit the road. The options to adjust the fit of the buds are pretty awesome. They’re pretty good at blocking out noise, which is nice. The cinch in the back is nice if you don’t want cords in your way. It doesn’t seem super durable so I’ll have to handle with care, but the size is perfect for using when I workout, exactly what I was looking for. I haven’t had them long enough to judge the battery life, but all good things do come to an end eventually. I think the two cons I’ve come across so far are 1. the charging port is a little meh. I mean it’s like two magnetic rectangles and it connects and it’s easy to transport, but the magnetic connection of the two cords while charging isn’t strong so it can disconnect easily if tugged. I’m not sure if that would bother others. 2. Bluetooth range is not that strong. I live in a culdesac, it’s not a huge one, but I left my cell phone on the sidewalk and had my earbuds connected and when I got maybe 20 feet away it started losing connection. I have other brands of wireless Bluetooth headphones that can reach from inside my house to my car so I was a little disappointed about the range of this headset. That problem was solved with my workout arm band or I can wear my fanny pack. I would recommend this headset if you can snag them on sale, but I don’t think they’re worth more than $40.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ear bud

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very uncomfortable !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Jaycee, you may just need some different ear tips that better fit your ear. Feel free to place any 3.5mm tips on the end to better suit your ears. -JLab Audio jlabaudio-conv

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