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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 171 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers recognize the Epic Wireless Keyboard's high-quality build and comfortable key feel, frequently praising its long battery life and convenient volume control. Many appreciate the ease of use and wireless connectivity options, including both Bluetooth and a USB dongle. The included number pad is also a frequently cited positive feature. While some users experienced minor initial connection difficulties, overall feedback is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 171 reviews
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Good overall keyboard for the money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was thinking about this one or the Logitech pro wireless keyboard and I got this one because of the price difference and it’s very high quality. The only thing that is slightly annoying is that it “goes to sleep” if you don’t press the keys working a certain time. It’s not a big deal it’s just sometimes it’s sooner than you’d expect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing keyboard

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this keyboard for work because I needed a device that could connect to multiple devices. My setup allows me to use the keyboard with my work PC via the included Wi-Fi dongle, and I can easily switch to Bluetooth to connect it to my phone. This lets me respond to text messages or adjust the sound on my podcast or music streaming to my headphones. The keyboard supports connections to three devices: two via Bluetooth and one through the Wi-Fi dongle. The two-year warranty is an added benefit, as I will use this keyboard daily. The build is nice and sleek and should hold well. I'm also excited to upgrade my mouse to one that supports multiple device connections. I’m considering completing my setup with the JLab Epic wireless mouse. If anyone from JLab sees this, I would love the opportunity to try it out and provide a review!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good Affordable Premim Wireless Keyboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JLab Epic Wireless Keyboard offers consistent keystrokes with no dead areas, making it suitable for both gaming and typing. The keyboard features a dedicated metal knob for controlling music and other functions, adding convenience to the user experience. However, some users find its construction to feel less then premium, and the typing experience is reasonable to most. On the plus side, it boasts good battery life, providing decent endurance for prolonged use.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great keyboard!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with this keyboard. It is very quiet and has a “light touch” which I prefer. I can type faster on this keyboard over the HP I was using. I bought one for work and one for my home computer. The only negative thing I can say is that the black channel up at the top is kind of a dust magnet.

    I would recommend this to a friend
  • Pros mentioned:
    Key feel

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unboxed and immediately put it to use. My favorite feature is the profile keys that are light and comfortable to the touch. I also love the fact that the markings on the keys won’t EVER wear off. It was spendy but given these features and the fact that I I work from home and spend all day online, this was an excellent purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light. Not loud. Holds a good charge. Convenient for multiple devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great keyboard. One thing that bothers me...

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great keyboard... The only downside for me is the home, end, page up, and page down keys... they are not arranged as they usually are in this one and I use them a lot... The top 3 keys were replaced for the quick switch between devices. It was confusing and instead, I went with the Logitech - MX Keys S. Again, this was in my particular case. If this is not an issue for you, then go for it. You wont regret it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the aesthetic and the tactile functions. Bluetooth can be a bit buggy, and worsens when on low battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best keyboard ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flawless connection with 2.r gh wireless, couldn't have asked for a better keyboard

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Almost lasted a year

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked nicely until one of the keys came off and I wasnt able to get it back on.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Sits Pretty and Does it All

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This keyboard is indeed Epic. It is solid, heavy (in a positive sense: it is not going to skid around on your desk), and it is full size with a number pad. Of course, it is also lighted. No batteries are involved- you charge it with the included USB-C cable, and the charge is supposed to last for months. I have used it for a week, and the red LED, indicating it needs a charge, has never come on. I quickly paired my Windows pc and my Mac Mini via the two sperate Bluetooth pairing buttons on the keyboard. You switch between them easily on the keyboard. Also supplied is a dongle that attaches via Wi-Fi. It was just as easy to set up: a separate 2.4gHz key lights up and you press it to connect to the dongle. I did not have a third computer available to switch between, so I stuck the dongle in the Windows pc. I could pull the dongle off the Windows pc and the keyboard was still connected via its Bluetooth pairing. By the way, you can stow the dongle when not in use underneath the keyboard. You need to use the dongle and download the Jlab software to get full use of the programmable key functions, and there are a plethora of options available. You have 3 specialty keys that can be programmed as you please, but it does not stop there. All of the f keys at the top of the keyboard can be reprogramed to perform different tasks than their default functions, and if that method does not supply enough combinations, the software lets you switch between 3 different Programmed set ups. My head is literally spinning with all the possibilities! This is not a clickety-clack keyboard. Its operation is virtually silent. I enjoyed typing on it, and got excellent speed, limited only by my typing skills. Having a keypad again when I had lived without one for some time felt really good. And then there’s the media knob at the top right. It’s metal, solid feeling and fun! Use it to control the volume on the pc by turning it like an old school volume knob. Press it to pause a media file and press it again to resume playback. Double press it to track forward, and press and hold it to track back. You will wonder how you ever did without this feature. The keyboard is very attractive. It is obviously marketed by Jlab to compete with the well-known Logitech MX line of products. The Jlab website touts a direct comparison between both models. I own both, and they each have their strong points. The Jlab Epic compares favorably to the MX line in many areas, and Epic’s price simply cannot be beaten for its level of utility and programmability. Highly recommended.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you so much for taking the time to share your feedback. We are so grateful for your kind words! jlabaudio-conv

  • Pros mentioned:
    Battery life, Key feel, Keyboard quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great rechargeable wireless keyboard

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JLab Epic Wireless Scissor Keyboard is a full size rechargeable, wireless keyboard. It will connect to 3 devices, and it is simple to switch between devices with only a keypress. Connecting to my Windows 11 laptop, iPad Pro and Android phone was quick and easy. What’s in the box: • Illuminated, wireless, rechargeable JLab Epic Keyboard • 2.4 GHz USB dongle • USB A to USB C charge cable I’ll be the first to admit that I don’t usually like wireless keyboards. They are often light and dance around on my desk when I type. But this one has just enough heft and nice stable feet to keep it nicely in place. I also really like that it is rechargeable. I haven’t had it long enough to know how long a charge lasts. But I won’t need to buy batteries. The keyboard has a battery indicator, so you won’t be surprised by suddenly needing to recharge. This keyboard also has a number pad, which is essential for my work. The keys are slightly concave, which makes hours of typing a little easier. There are even keys to switch between Mac, Windows and Android layout. Bonus item is the media volume control, a very nice touch. The keyboard has several preprogrammed shortcut keys that I find very handy. These include: • Windows settings • Windows Screen clip • Windows Desktop switcher • Windows Calculator Using the JLab Work App, you can further customize the keys. I highly recommend this keyboard if you are in the market for one. The price point is reasonable, but it is solid and doesn’t feel “cheap”. Switching between devices is effortless and the fact that it is rechargeable and lighted make this a winner.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you so much for taking the time to share your feedback. We are so grateful for your kind words! jlabaudio-conv

  • Pros mentioned:
    Keyboard quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Very sleek high quality low profile keyboard!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love a good keyboard and have been fortunate enough to use quite a few over the years. So when I saw the JLab Epic Keyboard I was intrigued by it’s sleek design and features. Once unpacked I began setting it up and was happy to see some key customization options in the JLab work app I downloaded to my computer. It is really handy to be able to assign keys to the most important and most used functions on your device. I also really like the Media dial and it’s functionality. It adds simplicity to controlling your media. You can turn the volume up and down, start and stop whatever you are watching or listening to as well as track forward and back all in one knob/button. While using the JLab Epic I have noticed that the keys really feel good. They are very smooth and have a nice feel to their response. Some of the best-feeling keys I have ever used for this type of short-travel keyboard. It has exceeded my expectations in this regard. I also of course like the backlit keys. However, I do wish they would get a little brighter but that is usually the case with any keyboards I use. However, they are sufficiently visible even in a lit room. I just wish they were bright enough to look really white in a dimly lit setting. Another feature I like is the dual wireless options of the 2.4gz and Bluetooth. It has the ability to connect to two separate devices using the two built-in dedicated keys which is also nice for tech enthusiasts and in a work setting as well. This gives you the ability to use tablets and phones with it in addition to computers. It also has a nice concave-like feature at the top that can be used to lay a pen in for devices that you can draw on. I also noticed that it has a settings button on it which gives you quick access to your device settings and it works well on Windows. I do not remember seeing that or the home button which would be great on an Android device or perhaps an Apple phone or tablet. It even has a camera button which I am not sure how I would use unless I was a photographer on a set I suppose. While using the JLab Epic I realized that I wish someone would make an oversized keyboard for people with big hands. I seem to accidentally hit other keys frequently. Maybe they will take note and come up with a version like that with more space between the keys for people with big stiff hands like myself. I also noticed that there were no flip-up legs in the rear to further elevate the back of it. Some multi-angle rear ratcheting raisers would be good. Maybe add those features to the JLab Epic Mega keyboard! All in all, I am very pleased with JLab's execution on this version and would definitely recommend it to someone looking for this type of keyboard. It is a good buy for the price point!

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you so much for taking the time to share your feedback. We are so grateful for your kind words! jlabaudio-conv

  • Pros mentioned:
    Key feel, Volume control
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Hybrid Keyboard!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a wireless keyboard with extended keys + physical volume controls and this fit the bill nicely. With its reflective piano black finish on top, and a matte metallic-effect finish elsewhere, it’s very classy for everyday use while also fitting in perfectly with my gaming accessories. Build and Feel: This keyboard is best described as great quality for the price. At well under $100 you get a lot for your money. I love the dedicated volume knob and would have recommended it just for that alone, but it also comes backlight and with the extended numeric pad and full sized arrow keys for gaming. I knew that I didn’t want a super clunky mechanical keyboard, so the more modern style presented here is preferred. Keys have great travel and are very quiet. JLab describes the keys as having full-depth, and they certainly have more travel than my standard Mac keyboard. I’d say its key travel is somewhere between a full-on mechanical gaming keyboard and a modern laptop keyboard, which is why I call it a hybrid. It’s nice and only took a little while to get used to. True Toggling: I appreciate that the Alt/Command keys, etc. are presented with a dual label, making this a true Mac or PC toggling keyboard without question. Switching between devices couldn’t be easier too, the dedicated informatively backlit bluetooth and wireless switching buttons made it easy to use a single button press to move between an iPad and PC, for instance, with the PC connected by the dongle and the iPad paired to one of the bluetooth keys. In practice, I don’t know that I’d personally use this feature all that often, but if/when you need it, it’s a nice feature to have. Custom Keys and Work App There are a few custom keys above the arrow keys that you can program, or at least you should be able to. I installed the JLab Work app to my Mac as directed and it simply did not work at the time of this review. I could not select anything beyond English as my language and the small image of this keyboard remained greyed out despite being connected by the dongle as directed. I assume this is a temporary issue that will be worked out, but just be aware if this is an important set of features for you out of the gate. On Mac, the volume control has worked out of the box, but screen brightness has not. Overall, I’d recommend this as a nice all-around keyboard that’s uniquely positioned between minimalist and mechanical keyboard styles. It has a few extra bells and whistles (love that volume knob!) while looking professional and being approachable for a wider range of uses.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you so much for taking the time to share your feedback. We are so grateful for your kind words! jlabaudio-conv

  • Pros mentioned:
    Battery life, Key feel

    Rated 4 out of 5 stars

    High-End Board At A Great Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went with this board over the latest Logi MX Keys. The first thing that brought it to my attention was the value for the money. This is a high-quality build keyboard loaded with features from a unique media control knob to customizable keys. The materials are top of the line and the battery life is fantastic. It also looks very sleek in just about any office setup. The keys also light up with 10 levels of adjustable brightness and are made of soft touch material. I like this board a lot but there are 3 cons that I've noticed with about a month's worth of heavy use. The least is that the soft keys tend to look dirty from your fingers and are impossible to keep looking clean all of the time. Not a big deal, but noticeable. The second is a bit more of an issue, which is the speed of the Bluetooth connection using the multi-input system. The JLab Epic Wireless Keyboard is capable of connecting to 3 different devices. It comes with a wireless receiver which works great and connects very fast when changing inputs. It also has 2 Bluetooth inputs. This is where it can be a little slow. When you switch to a Bluetooth device, I find it takes around 4 seconds to connect. It may not sound like much, but if you are constantly going back and forth throughout the day, it can become a point of frustration. Now the 3rd con to this keyboard is in my opinion, the biggest flaw. The con being that there is some sloshing in the button presses. Meaning that the button travel and a little too soft instead of crisp which I find results a in an increase of doubble letterr presses (if you know what I mean). This to me can be a possible deal breaker as typing is the primary function of any keyboard. That has to be right above all else. All and all, I still think this is a great keyboard for the money. If you're looking for a high-end keyboard that doesn't break the bank, I would say the JLap Epic Wireless keyboard is certainly worth your time to try out.

    I would recommend this to a friend
  • Pros mentioned:
    Volume control
    Tech Insider Network Member

    Rated 5 out of 5 stars

    One keyboard for all my systems

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of keyboard options, somewhat fewer options for backlit keyboards that easily work with Android, Windows and Mac. Then if you want to get considerably under $100 the options for a good keyboard that is not just plastic junk is even harder to find. Being affordable lead me to the JLab Epic Keyboard. I was only minimally aware of JLab for their audio products which seem well received. After a week playing with and typing on this keyboard. I am glad I gave it a chance. It works extremely well, transfers between operating systems easily and just does its job for hours on end without hiccup. Heavy enough to stay put, almost zero flex, but light enough to pick up and use in lap or on the go. Might be a bit long for backpacks. After using some of my mechanical gaming keyboards with larger keys. It does take a bit of getting used to when I switch over to its low profile scissor keys. Even though the keys are labeled well. Some of the command keys are in odd to me spots. But its quick to get going. I do wish there were media keys across the top next to the really nice volume knob (but there are some in the F key row, or like me, you can remap some keys for this purpose). The volume knob has a nice spin with gentle stops as it spins. The knob pauses/plays music when app is running. What surprised me, the knob also starts music you have natively on the system when pressed, pretty cool to not have to start music first. Style note: the black strip the volume knob is on the far right of, is concave so a pen could rest there if you need one close by. The only negative that might concern some buyers. The keyboard has a few keys that can be remapped. But as far as I can tell. JLab Work App only works with Windows and Mac. So you will need to setup keyboard on PC/Mac before using custom setups on Android (which is where I typed this, Samsung S9 Ultra, Bluetooth connected.) Speaking of Samsung tabs, the Start/Option key and the W/Android key will switch between android and DEX if you have those options.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you so much for taking the time to share your feedback. We are so grateful for your kind words! jlabaudio-conv

  • Pros mentioned:
    Keyboard quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Lighting quality low and screw or plastic rattle

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never knew JLAB made keyboards until I obtained their EPIC scissor keyboard. While unboxing I was impressed by the additional care JLAB took in packaging the keyboard, it was wrapped in paper and pleasantly boxed. I felt like it was my birthday as I took off what looked like neatly folded gifting paper. I like the approach JLAB took in developing this keyboard. They catered it to any device and not just Mac, Windows, or a mobile device. They also provided a variety of connection solutions so you can use this keyboard really any way you would like. The keyboard feels great under you finger tips and makes satisfying but not to loud clicks as you type. I did have some quality concerns as I point out and explain further below. This keyboard was great for gaming, typing, and completing my daily tasks. I specifically loved the gray aluminum as it matched very closely to my MacBook Pro (a little off but very close in color). My favorite features: Illuminated keyboard Customization keys that blend in. 4 different ways to connect, USB C to USB A cable (wired), USB A wireless fob (2.4) and bluetooth (connect to 2 devices). Physical keys to switch from the USB wireless fob or different bluetooth devices (total of 3 keys) Being able to switch to 3 different devices simultaneously A large amount of preset keys for short cuts and they all worked for me with my MacBook Pro A dial for changing songs, volume, and play/pause Sleek look What I wish for: One or two more levels of brightness The top black bar could provide more features or buttons rather just a black Bar of space A nicer looking off and on switch not only is it small it sticks out as its not as sleek or incorporated with the rest of the keyboard. What I dislike: Some of the illuminated keys seem less dim or the lighting underneath the keyboard is not leveled. My case keys over half the number pad, top 2, top 4, F3, F4, F5, F6, F8, F10, F12, -, and the three short cut keys, screen shot, next screen, settings. When I shake or move the keyboard their is like a plastic rattle inside like something is broken or maybe a loose screw The holder for the wireless usb fob is very loose and it will be super easy to loose the usb fob. Overall I think JLAB has the user at heart with their needs but I think they need to make some adjustments to make this keyboard more premium. The lighting being off with the rattle of a screw or broken piece inside really turns it off for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Keyboard quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A Must

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using the JLab Epic Scissor Keyboard offers much without taking anything away. Below are my thoughts: [PROS] Sleek & Solid: I have to admit that this keyboard is constructed very well. The frame is pure metal so it's a bit weighty, but it still retains a light enough feeling when holding it. Abundance of Custom Keys: Using this keyboard has literally given me an overflow of key combinations and commands to make. I've been experimenting with different shortcuts, and it really has been helpful with my workflow. JLab Work App: The app is simple enough for even the most inexperienced users to understand how to setup custom functionality. I like it alot. I did wish for it to show a battery percentage level within the app. [CONS] Internal batteries: I love the fact that the batteries are rechargeable, however, they simply aren't replaceable. Internal rechargeable batteries do have a shelf life. Although it will take years of heavy usage to see the battery capacity to diminish, I'm not a fan of having to replace tech products down the line if I don't have to. Fixed Height: The fixed height works fine for me, but some may desire to adjust how high the keyboard is propped up. [CONCLUSION] Despite the minor cons I found, this keyboard is an absolute winner. It's a budget keyboard with a premium look and feel to it.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you so much for taking the time to share your feedback. We are so grateful for your kind words! jlabaudio-conv

  • Pros mentioned:
    Volume control
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    For an Apple MacOS user, this ain't it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, this keyboard is not it. It would have been the perfect keyboard if there was actual software support. I am coming from the original Logitech MX Keys, saw this keyboard and was excited to try it for the price. Well, many of the shortcut keys don't work if you are on the MacOS platform. To make matters worse, the JLab Work App is incredibly limited to mapping the keys to a shortcut. For example, on the keyboard, there is a calculator key, F12, in the Work app, there was no calculator shortcut to map to this key to launch the calculator app. So the key does not launch anything, and yes, this is after enabling/disabling the Fn-lock. The keys, although it's okay to type on, the keys are very loose, you can tell the difference between this and an MX Keys keyboard. I will say the volume knob is a great touch and wished the MX Keys implemented one. So while this is an okay keyboard, the software support behind it is just not on par with Logitech and is extremely limited. Some other things to consider, it uses a 2.4 Ghz connection which is not secured and not encrypted. Yes, the original MX Keys also did not use an encrypted connection, but the new MX Keys S does provide an encrypted connection to the host. So in conclusion, just spend the extra $30 - $40 for an overall better keyboard, the MX Keys S, which provides greater customizability and support, and a solid, secured typing experience.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Pros mentioned:
    Battery life, Keyboard quality, Volume control

    Rated 2 out of 5 stars

    Two Month Review - Not Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This keyboard is now being replaced. It's a full size keyboard with compact dimensions. Keystroke feel is satisfactory; typical for a quality membrane style keyboard and definitely not silent but not loud either. The rotary knob for volume control is a really nice touch, as are the shortcut keys and support for both wireless and Bluetooth connectivity for use with multiple devices. I seem to get a few weeks of battery life out of it with my mostly work and occasional personal use. I have three show-stopper issues with it though. The first is that the JLAB software will never detect the keyboard as connected to allow control of any features of the keyboard. Second, there is a slight concave bend to the keyboard most pronounced at the front, which causes it to just slightly rock on my desktop while typing. Third is when it goes into standby, there is a delay of a few seconds to reconnecting. This means I am constantly correcting the first thing I type as the first few keystrokes are missed and often botching PIN or authentication code entries. If I could get the manufacturers software app to communicate with the keyboard maybe there is an option to alleviate some of this delay issue but extending the connected time at the cost of battery life. I have communicated with JLAB support and they kindly replied over a weekend to my Friday night inquiry, but could only offer to replace the keyboard if I could provide a receipt. I'm confident the bend is a defect and replacement would solve that but not sure the other two issues will be solved for me. In any case I need to buy another keyboard since I can't be without one through the replacement process. These issues may be one off and unique to my purchase as the reviews were very good for this product but I am sharing my experience for what it's worth.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

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