Customer Ratings & Reviews

I absolutely love these. They work with Microsoft Teams, they are super comfortable and they don't hurt my ears after extended wear.

This headset work very well and ANC is great. This headset is great for work.

Good product, I use it for work. The calls are pretty clear. The company needs to work on the mute feature, it almost caused me a problem. I have to turn on and off to mute at times.

Nice! Comfy and nice fit over ears. Soft ear pads and light feeling on head

It's a good product but when I purchased it there was no usual option for headphones to add a geek squad protection plan.

Verdict. The JLAB On-Ear Headset with ANC delivers a much improved experienced compared to my basic wired headset that I use for voice and video calls when I telework, and for large online meetings at work. I love the easy on/off functionality when moved from the charging base, the USB-C connector which allows connection without Bluetooth (my work computer does not allow Bluetooth connections), and Active Noise Cancellation (ANC) to maximize audio quality and focus during calls. I also LOVE not having to deal with cables… cables clutter on my desk when I am not using the headset, or the cable tangling around the keyboard or on the chair armrest. Initial impressions. The headset appears sturdy and comfortable. It comes with a charging cable, docking station, and USB-C adapter. It does not come with a travel case unfortunately. Setup. Using these is straight forward. I prefer to use the USB-C adapter because it’s quick and works immediately. Bluetooth installs the same as all other BT on the market. Design. The design choice to store the headset vertically on the base is interesting. I think I actually like it because it takes up less space on my desk. The headset is comfortable with padding both on top and with plush earpads. The location of the controls is fine for me. Initially, I was concerned about trying to find the mute button in the back, but it turns out that mute is controlled by lifting/lowering the mic… that’s awesome!! Sound Quality. Sound quality is a significant improvement compared to my basic wired headset, with richer tones at all levels. ANC and passive noise cancelation also improve the sound experience. The mic filters background noise for improved audio; I apologize for some background noise on a call, and the other person told me they couldn’t hear it… so it works! ANC. The ANC performance does not compare to top of line headphones, but I don’t need that on a work headset. The ANC performance I get is decent and adds enough benefit to help me focus on calls. In practice, it’s a huge upgrade from my basic wired headset that provide no ANC, let alone passive noise cancellation. I also really appreciate the “be aware” mode because I can talk to someone in my office while I am on mute for the call, without removing the headset. App. The app adds decent functionality to the headphones. What I like the most is the ability to customize the button controls. This is very helpful so that you can match the functionality of other headphones or earphones you use and are accustomed to. The app also offers a custom equalizer and noise control modes. I also like the ability to turn off “hear yourself.” Things I love: - Best feature by far… Flip mic to mute!! I love that - Storage slot for USB-C connector when not in use… great idea! - Multiple connection options: USB-C adapter for wireless connection, USB-C cable for wired connection, and Bluetooth - Useful ANC performance, and easy off or be-aware mode; convenient button to activate - Much better audio performance than basic wired headset - Quality microphone that reduces background noise - Comfortable fit that supports hours of use - Great battery life, and fast charge in case you are running low (10 min charge for 10 hours of battery) Things I don’t love: - Not a problem for me, but worth considering for folks who travel: these take up more space in your bag than a standard basic wired headset - No traveling case… That’s really unfortunate. Please charge $5 more on the overall price and include a case! It’s a must have to prevent damage over time. I don’t care to damage cheap wired headsets, but I would hate to damage this headset Conclusion. If you rely on basic wired headset for work, I highly recommend the JLAB On-Ear ANC headset. This nice upgrade provides additional functionality, comfort, and convenience that improve telework and voice/video calls. The JLAB headset would also be great for gaming if you don’t want to spend a lot of money for gaming headsets. I love my JLAB Headset!

This is a great headset! I love that you can charge it and still talk on it if necessary.

The headset is good, however don't even by mistake purchase anything from bestbuy online!!! When I ordered it I was supposed to get delivery next day, but soon it jumped to 4 days and was eventually 12 days before it showed up......in the meanwhile I couldn't cancel it or change the address....for some strange reason their "system" wouldn't allow it. After a lot of angry conversations with support I was eventually able to get them to change the address for delivery, however the delivery still went to the original address even though I got mail confirmation on change of address.....part of the awesome online service from bestbuy This was a big problem for me as I wanted a temporary headset for a business trip and wasn't going to stay 10 days in the city I ordered it. By the time I could get someone to pick up the product that was delayed and get them to take it back to a store to return apparently I had run out of the return window! I'm just astounded in this day and age that logistics can be this bad!! Do not buy anything from bestbuy online!

When I first got the headset, they were fully charged then the battery died because I used them for an eight hour period. While I used them. They were awesome. I could not charge them afterwards. I called the helpdesk and the only option she could give me instead of troubleshooting was to send out a new battery at no cost. The headset was only two days old. I didn't want that. I just take it back so then I emailed them. They told me to take a picture of my receipt to go ahead and throw out the item and send them a picture of me destroying it And they would give me a full refund. Why would I do that when I could just take it back to the store. All I wanted is some guidance and troubleshooting. It was a very simple.

Love the convenience of no wires. My daughter likes being able to step away from her desk and still be available for calls.

Very good purchase and love the headphones. I would recommend

The usbc dongle was too wide and you can’t connect anything else. Unfortunately not able to work with my wfh system

Sound quality and mic are good but the headset disconnected from the pc every so often. Had to return it

This is a great, solid product. Not too flashy. But it definitely does the job

Great Headphones for everyday use and working days.

When using the USB connection the headphones keep disconnecting

These are great headphones for use at the office. But they should be suitable for any use case where you need comfortable and good sounding headphones. The ear cups are actually relatively small. Normally, I would worry that headphones with such small ear cups would be uncomfortable, but these were great. The cushions are both thick and soft, and I had no problem wearing them for a couple of hours straight. This is a hard feat given that I have large ears and wear glasses. I was honestly surprised at how I could wear these for a relatively long time with no problems. Listening to music presented a nice neutral tone that I would best describe as “pleasing,” but I am no audiophile, so people with more discerning ears might have different opinions. The noise cancelling did a good job of removing the sound of the air conditioning in my cube. But these are intended for the office, so using them at a Webex meeting was a good test. Since I work in a cube farm, I get to hear my coworkers talking in the next cube over, and then hear it again through the computer. The noise cancelling did a pretty good job of removing the voices next door so that it was not overly distracting. There is a drop-down microphone that mutes when the mic is lifted up, which is a very nice touch, and is much easier than trying to control the mute using a mouse. There is a nice charging stand that also holds the wireless dongle. Tapping the button on the right ear cup controls the noise cancelling, with the usual “On,” “Off,” and “Let me hear what is happening around me” settings. At the bottom are the volume and power buttons. Overall, the headphones feel solid and use quality materials. These headphones also have an understated and “plain” look that I appreciate. If I used headphones at home, I would happily use these for gaming too. Of course, they completely lack the tacky RGB lighting and strange angles and hexagons everywhere, but that is actually a bonus to me, since I find that sort of “gamer” look to be hideous. If you don’t want to use the dongle, there is also the option of using a BlueTooth connection, so you get maximum flexibility. But these headphones do have three annoying flaws that are not deal-breakers, but are kind of stupid. The first is that these are USB-C headphones. While I appreciate USB-C and feel that it is the future, laptops often have a limited number of USB-C ports, docking stations often have few or no type C ports, and desktops often have more type A ports. While I love USB-C, there should have been a USB-A to USB-C adapter in the box so that this can work with ANY computer or docking station that you happen to have. This does work well with generic USB-A to USB-C cables, it would have been nice to not have to scrounge up your own adapter or cable at this price. The other stupid annoyance is that the included USB-C dongle is WIDE. If I wanted to travel with this, I would not want to take the charging dock with me. The issue is that the dongle is wide enough to block access to neighboring USB ports. This is not an issue when using the charging dock, but could be a factor for portable use. The final minor annoyance is that this can be connected via USB or BlueTooth, but not both at the same time. It does feature dual connections, but only to two BlueTooth devices. If you use the dongle, BlueTooth is turned off entirely. I sometimes like to use my headphones to listen to music or media on my phone, and then switch over to my computer. The only way to accomplish this is to unplug the dongle and use the dual BlueTooth connections to pair my phone and laptop. This is an acceptable solution, but not quite ideal. But despite the few flaws, these are great sounding and comfortable headphones that I am glad to have at my desk.

TL;DR: 1. SETUP: It was easy to install on my laptops and phone 2. USE: They are straight forward and works well 3. USABILITY: They make working from my home office easier than with a wired headset 4. OVERALL: They integrate and work well, look good, and are comfortable I have used various wired on-ear wired headsets and various brands of in-ear earbuds. This is the first on-ear wireless headset I’ve tried. Some of the wired headsets are better than others in terms of sound quality, noise cancellation, and comfort. The biggest issue with them is that I always would get tangled or attached by the wire, so I never preferred them. The in-ear earbuds each have their own pros and cons with their design, functionality, comfort, battery life, and integration. I definitely have my favorite earbud. It’s nice I can swap the right one for the left one and vice versa, always keeping one ear open. The biggest drawback with the in-ear versions versus the on-ear is air circulation, which can cause irritation or infection - or like with me, just some annoyance during allergy seasons. 
What initially attracted me to these JLab’s were: 1. Their attractive design - they look and are comfortable 2. Relatively low price point - fair price for a well known brand and with the features like ANC, the docking station, and battery life 3. Active Noise Cancellation - a need with working from home or in an office setting 4. Brand reputation - JLab had a good reputation and has been around for a long time 5. The docking station - I like having things like these, especially for its functionality and organization on my desk They look good and are comfortable. I don’t wear glasses, but with their wider design, I don’t think that would be an issue. They fit well and are stable. They don’t really move from where I put them. I prefer using them wirelessly, but they include a wire, so it’s your choice. After the initial set up, which was easy, the connection has been stable. It integrates well with my MacBook Pro, Chromebook, and iPhone. I work from home and can easily walk through my house without the connection dropping. The noise cancellation works well throughout the house. The people on the call can’t hear when my pets are making noise or when I go to the front door for a package, etc. If I need to mute the call, I just need to flip up the boom mic. To unmute and speak, I push the mic back down. Very simple and intuitive. If you want to listen to music, you can customize the sound with the equalizer within the JLab app. The 2-in-1 docking system is great and functional. When I take them off, I automatically put them into the charging hub. I have not had any issues with battery life. I definitely recommend these for office use…and even for listening to music or watching a video or movie.

Had to call the Geek Squad to come and set up! It has terrible instructions! Not intuitive at all. Very disappointed!

These are really comfortable daily use headphones for productivity. Good airflow keeps you from having sweaty ears over hours of use. Excellent for podcasts and music, the active noise cancelling keeps the clucking of your coworkers suppressed so you can focus on the tasks at hand. Microphone is pretty clear, with no popping or dropping of consonants. Pairing is super simple, and doesn't drop out randomly like cheaper headphones. Build quality is decent, and these feel like something you can comfortably use during a daily 9-5 job without fearing they will fall apart in 6 months. Thankfully, these are office friendly, with no flashing rainbow RGB lights or gaudy colors. Just a very professional look and emphasis on comfort over trendiness. These are also rather compact, so they will easily fit in a backpack or purse for simple transport. Includes a 2-in-1 docking station. Keeps everything contained and tidy. Jlab app allows you to fine tune the headphones to meet your acoustic needs. Definitely a great product.