Customer Ratings & Reviews

TL;DR: 1. SETUP: It was easy to install on my laptops and phone 2. USE: They are straight forward and works well 3. USABILITY: They make working from my home office easier than with a wired headset 4. OVERALL: They integrate and work well, look good, and are comfortable I have used various wired on-ear wired headsets and various brands of in-ear earbuds. This is the first on-ear wireless headset I’ve tried. Some of the wired headsets are better than others in terms of sound quality, noise cancellation, and comfort. The biggest issue with them is that I always would get tangled or attached by the wire, so I never preferred them. The in-ear earbuds each have their own pros and cons with their design, functionality, comfort, battery life, and integration. I definitely have my favorite earbud. It’s nice I can swap the right one for the left one and vice versa, always keeping one ear open. The biggest drawback with the in-ear versions versus the on-ear is air circulation, which can cause irritation or infection - or like with me, just some annoyance during allergy seasons. 
What initially attracted me to these JLab’s were: 1. Their attractive design - they look and are comfortable 2. Relatively low price point - fair price for a well known brand and with the features like ANC, the docking station, and battery life 3. Active Noise Cancellation - a need with working from home or in an office setting 4. Brand reputation - JLab had a good reputation and has been around for a long time 5. The docking station - I like having things like these, especially for its functionality and organization on my desk They look good and are comfortable. I don’t wear glasses, but with their wider design, I don’t think that would be an issue. They fit well and are stable. They don’t really move from where I put them. I prefer using them wirelessly, but they include a wire, so it’s your choice. After the initial set up, which was easy, the connection has been stable. It integrates well with my MacBook Pro, Chromebook, and iPhone. I work from home and can easily walk through my house without the connection dropping. The noise cancellation works well throughout the house. The people on the call can’t hear when my pets are making noise or when I go to the front door for a package, etc. If I need to mute the call, I just need to flip up the boom mic. To unmute and speak, I push the mic back down. Very simple and intuitive. If you want to listen to music, you can customize the sound with the equalizer within the JLab app. The 2-in-1 docking system is great and functional. When I take them off, I automatically put them into the charging hub. I have not had any issues with battery life. I definitely recommend these for office use…and even for listening to music or watching a video or movie.

These are really comfortable daily use headphones for productivity. Good airflow keeps you from having sweaty ears over hours of use. Excellent for podcasts and music, the active noise cancelling keeps the clucking of your coworkers suppressed so you can focus on the tasks at hand. Microphone is pretty clear, with no popping or dropping of consonants. Pairing is super simple, and doesn't drop out randomly like cheaper headphones. Build quality is decent, and these feel like something you can comfortably use during a daily 9-5 job without fearing they will fall apart in 6 months. Thankfully, these are office friendly, with no flashing rainbow RGB lights or gaudy colors. Just a very professional look and emphasis on comfort over trendiness. These are also rather compact, so they will easily fit in a backpack or purse for simple transport. Includes a 2-in-1 docking station. Keeps everything contained and tidy. Jlab app allows you to fine tune the headphones to meet your acoustic needs. Definitely a great product.

Delivery was fast. Sturdy construction. Comfortable to wear for long periods of time for work purposes, however, maybe its just me and my size head, but they do not stay on very well during short quick jerky movements (like flipping one's hair back). Battery Life: I found personally that almost all of the manufacturer's statistics were off. Yes it does fully charge in just 3 hours, but the 10 minute fast charge gives it just another half an hour to hour at best, not the 3 more hours that it claims. Calls were about a solid 10 to 12 hours of solid two-way calls, not the 30 hours that are claimed. Likewise, "Casual Listening" is not 90 hours as claimed but rather a more realistic 14 to 18 hours depending upon whether its movies versus music (music lasting the least time). Sound quality is pretty good for a on the ear head set at this price point. The Noise Canceling capabilities are likewise just basically OKAY for the price point but could be a lot better. General Microphone sound quality isn't too bad but it definitely changes how your voice sounds as compared to the higher quality accurate voice reproduction one tends to get with higher price point devices like the similar Plantronics on ear headset that cost more than double the price of this headset. A major plus that this headset possesses it it ability to continue to be used while it is plugged in recharging whereas the more expensive Plantronics cannot do that. The charging cradle is not too sturdy and the headset falls off of it if bumped and or brushed up against, but if pugged in the connection is good and the device can be worn and used while charging with confidence. It was only the lesser voice reproduction qualities that stopped me from rating this device 5 out of 5 stars and only gave it 4 stars. I would definitely recommend this device to friends and family or any small business owner needing to find an economical choice of a headset when buying a half a dozen to a couple of dozen headsets are required. I got this device as a backup for my regular headset and for that purpose it is absolutely perfect.

This is my first headset from JEL and I was super impressed with the features and functionality. My office recently switched to an open concept office and I've been exploring different headsets for focus from most of the big players. One issue I consistently have is issues with pairing and bluetooth connection, particularly from switching from back and forth from in person and my work from home set up. Even if my devices are working, I have to constantly check with test calls before each call to ensure that there hasn't been a bluetooth issue. The simple feature of having an option to use USB capability is a game changer, this headset has paired flawlessly. The headphones also have a bluetooth feature but plugging directly in has been a lifesaver when it comes to being able to trust that they'll work reliably. The noise cancelation features are excellent. You're able to switch back and forth between different modes depending one whether you want complete These work great in an open office or anywhere where you need to drown out the noise Another really useful feature is that you can flip the mike up to mute your line during a call. As I'm often working with multiple screens this is a faster way to silence the background if a dog starts barking, or a child starts crying. Really though, the noise cancelation is so good that this isn't an issue. This headset is also pretty comfortable, definitely for short term sessions. I tend to find that all headsets and headphones hurt my ears after about two hours and for me, these are no exception. However, this seems to be the reality with good noise cancelation and with the added functionality these are definitely my go to.

What’s in the box: USB-C charging dock USB-C Dongle JLAB Headphones USB-C to USB-C Charging cable Quick start guide Features: Smart Active Noise Cancelation works up to 30 decibels. Features Be aware, turn off ANC so you can hear your surroundings. Clear Calls with Adaptive Noise Canceling Mic and Hear Yourself Mode. Bluetooth Multipoint allows connection to any two devices. Quick Mute rotating mic. The JLAB Epic Work headphones are packaged in a premium form fitting box within a box. The sturdy inner box is well designed to protect the device. The Headphones fit into the charging dock and magnetically click to ensure proper charging. After a full charge you can get up to 90 hours of playtime with ANC off. 60 hours with ANC on. The quick mute mic works, rotate the mic up and mute is on. The hear yourself mode allows you to hear what you are saying through the earpieces. Bluetooth Multipoint allows you to connect with 2 different Bluetooth devices. IE computer/phone. Detailed instructions are included in the quick start guide. The sound quality is excellent on both the computer and the phone. Press the logo on the right earpiece to activate the ANC/Be Aware and Hear yourself (when on a phone call). Volume is controlled by a rocker switch on the right earpiece. All of this makes this wireless/wired headphone the perfect item for your home office.

This headset deserves 10 stars. I have used a lot of different headsets while working as I took phone calls for 8 hours a day and now while working from home. I've used many different styles and brands from wired to wireless and usually can find an issue with each one of them. I don't have a single complaint with this headset. I actually had someone stop a meeting I was in recently to ask what headset I was using because they wanted to know what headset I was using that sounded so clear. I love the flip down mic to easily mute and unmute if you aren't the person speaking for the duration of the call. I can hear everyone very clearly and the noise cancelling works very well. It's very easy to switch between the noise cancelling and the hear through setting by pressing the branded button the right headphone if you do need to hear some of the noise around you. This headset is solidly built and the materials feel nice. I can say this is the only headset I've owned that has been genuinely comfortable for wearing for an entire shift without getting a sore head or ears or having to adjust it constantly so it feels like it's not bothering you.

If you work in a busy office or home office, the JLAB Epic Work ANC Wireless Headset is just what you need to take your calls and meetings to the next level. In the box you get the headset, charging dock with an additional USB-C port to make up for the port the charging base takes up, a USB-C Dongle which is already plugged into the extra port in the charging base (there is also a dummy port for storage if you’re not using the dongle), and a really nice braided USB-C cable to connect everything. Connecting the Epic Works couldn’t be easier and more importantly, you have options. The fastest, easiest connection is to plug in the charging dock (with the dongle already in place) into your PC or laptop and power on the headset. The dongle comes hard paired to the headset. You can bypass the charging dock and just plug the dongle directly into your device; however, on my Macbook Pro (and most Macbooks) the width of the dongle covers both USB-C ports. Next, you can connect via Bluetooth to any capable device. There is Bluetooth multipoint connectivity so you can connect to two devices, (my iPad and work laptop) to get through the day. It is important to know that connecting this headset to multiple devices requires you to use Bluetooth only. Using the USB-C dongle can not be one of the two connections. When the dongle is connected, it takes precedence. The third and final way is to simply plug them in. The Epic Work’s also work directly connected if needed, or if your battery starts to die during a long conversation. With the connection out of the way, the next thing to do is download the Epic app. This can get a little confusing since there is both a JLab Work App and a regular JLab App. Even though these are part of the “Work” line, they are not yet configured as part of the Work app. The other issue I have with the app is you need to connect the headset to a phone to configure them with the app, and this is something you will definitely want to do. I have not found a JLab App for desktop for any OS. I don't know about you but when I think about a work product, I generally think bare-bones and stripped down. The Epic Work headset is anything but. This headset sounds amazing. Listening to music - the bass is deep and thumping, the mids are clean with a nice sound stage and the highs are crisp. When talking on the phone or in Teams calls, the other side was able to hear me without issue, background noises were all but eliminated with out my voice sounding choppy or mechanical, and all they hear is your voice. I love that through the app you can control the volume of the sidetone or what JLab calls “Hear Yourself”. The noise canceling microphone swings up and down - flip it down to answer calls, flip it up to mute the call. The only thing missing is a prominent “in use” light which comes in handy when using the headset in an office setting to alert folks that you are on a call or in a meeting. This in my opinion is a big miss. The app provides an equalizer which has two presets, one for music and one for voice as well as a custom setting so you can further personalize your sounds. You also get ANC noise canceling which worked well blocking outside sounds as well as “Be Aware” mode or hearthrough, which worked surprisingly well when listening at lower volumes. There is also a tab in the app that lets you configure background sounds like rain, forests etc. The Work ANC headset has the usual complement of buttons with convoluted button press combinations, power/pair, volume up & down which also controls the music track and the large JLab button on the microphone side which controls the noise canceling features and cycles through the options. The Work ANC has amazing battery life and has a 10 minute charge to get an additional 10 hours of use. Charging can be done by simply setting the headset back in the charging dock or plugging the headset in directly. I give the JLab Epic Work ANC Wireless Headset four stars, deducting one star for the lack of an in use light and no desktop way to configure it. Otherwise, this is an excellent headset at a great price. I highly recommend it for anyone working from home or needing a bit more privacy on calls at the office.

At work, I need to have a reliable set of headphones that will work consistently every single time. I was disappointed that this headset did not provide that to me. Setup The Bluetooth would not connect until I removed all of my Bluetooth devices from my laptop. If you run into issues connecting it to your computer, that is the troubleshooting involved. Remove all your Bluetooth devices. It worked, but it was cumbersome and annoying. Upon my first attempt to connect the headset, I discovered I needed to remove devices. I didn't have time to do that on a busy work day so I removed the device and assumed everything else would work as it normally does until I had time to invest in setting the device. That was not the case. It disrupted all of my Bluetooth devices. I spent the day room-hopping in the office so I could use my laptop speaker because my primary Bluetooth headset would no longer connect and remain connected. I had to go through and remove all Bluetooth devices before my original devices would work again after re-installing. Of course, I then had to do that again when I finally had a chance to suffer through installing the JLab Epic Work headset. Connect The USB connection for the base is USB-C so be sure that your laptop has at least 1 of that type of port. This is a challenge for me because the device I use to connect my other screens uses that Single USB-C port. As a result, I can't connect the USB device or the base directly to my laptop for my use. Instead, I have to use a plug to connect the base for power to charge. I am not sure why, but the base cannot be plugged into an outlet while I am using the headset on Bluetooth alone. Every time I do, the headset is disconnected from my laptop and I am unable to reconnect the headset until I unplug the base. Bluetooth From my experience, this has been unreliable as mentioned above with the connection. It was a struggle to get the device set up on Bluetooth alone and it did not work consistently. Controls The controls are pretty standard but worked fine. Audio Quality The headset itself works well. The quality of the audio and voice quality on the headset are good. I was also happy with the noise-canceling feature as I could focus despite the noise going on around me. If you plan to connect the headset and have the ports available to you to do that, this product might work fine for you. For me, I expect headsets today to effortlessly connect to my laptop without many steps to get myself connected every time I go to use the device. I work both remotely and in an office, so I need the flexibility to plug/un-plug and move my devices so this product just didn't offer me a great experience. Overall, I would not recommend the product. When it comes to headsets, especially for work, I need it to be super easy. I do not have time to fight with a headset or learn all of its little idiosyncrasies to use it successfully. Being late to meetings and dropping audio while I'm hosting meetings just isn't acceptable and with this device, I don't have confidence that it won't continue to prove challenging when I switch locations.

The most comfortable work headphones ever. This headset make it easy to have your hands free as you talk on your phone. Most important, the sound quality is great, both on your end, and the callers, especially if you’re in a noisy environment. Turning on ‘noise cancellation’ is as good as any noise cancelling headphones I’ve ever used, and it also cuts that background sound to your callers. If you have dogs, or other loud noises, it’s truly amazing how they disappear, giving your call a more professional environment, especially if you are using this for business. Many cool features are available. When you place the phones back in the docking station, the power turns off automatically and you can see that charging is beginning; there’s a red LED that lights on both the headphones and the docking station. When you remove the headset from the dock, the headset power turns on and Bluetooth connection is automatically made to your device. No input from you is needed. You can select from “music” or “voice” settings depending on what you’re listening to, and if you install the JLab app on your phone, you can customize the equalization settings to your taste. The app makes it easier to adjust other settings as well, such as “noise cancellation’ on or off, and you can customize other setting with the app to your liking as well, as well as firmware updating. A hint I found is to make sure you have the “HEAR YOURSELF” setting turned ON when making or receiving calls. Otherwise with the earpieces covering both ears, you’ll not hear yourself at all, this might cause you to speak louder than you normally would, and your call might not feel as natural as you’d like. Bottom line, especially if you have a headset you use now at work, and it’s not comfortable or doesn’t have noise cancellation, purchasing this JLab Work headset would be a nice and affordable upgrade for your work day.

The Jlab epic work ANC wireless on your headset is a fantastic piece of work equipment. I was hesitant to try it in the first place because I like headphones that go over the entire ear, not just on the ear, but these have made me rethink that. They are very comfortable, both on the ears and on the top of the head with the cushioning built in. They look stylish, and stay on your head in a sturdy manner. The noise cancellation worked great for the calls, and I was very impressed with the quality of the phone calls both on my end and on my client's end. Being able to quickly switch these between two Bluetooth devices via the multi-point option is great, because it means you can quickly switch these between your desktop computer and your cell phone, or any other device you need to use it with. It is nice because the included USBC charging cable is long enough that you can use the headphones while they are charging as if they were just a wired headset, but the addition of a charging dock is excellent, as as I get tired of constantly plugging things in to charge them, and worry that the ports will wear out. Having the docking station alleviates this worry, and makes it very convenient to charge the headset.

I had such high hopes with this, and it failed to live up to my expectations. I was moving from a Jabra 65UC that was so used and abused over the past 4 years that it had started falling apart. This seemed like a newer, and at least from the looks a more comfortable headset, so I took the plunge. Lets start with the positives - the build quality is good, the range with the dongle seems great as well. I can walk all over my house and even walk around outside upto 20-25 feet with clear audio. But if within that distance I have multiple walls in between then the audio does become choppy. Overall though really happy with the range. I also love the easy flip up to mute functionality, I tested it multiple times, cause I just couldn't trust that I was actually muted. The mic's great too - it really hones in on your voice and completely filters out any other background noise. Again I tested this by talking and loudly clapping just a foot away from the mic on the other side, and it did not register any of the clapping sound at all. As to the battery life, for the 1st days of continuous use, easily 5-6 hrs per day, I didn't have to charge it once. Although I love the included charging dock, it is so convenient to just throw it on there at the end of the day. So, if you are wondering if all of these things are good, why did it not live up to expectations? Well I am in calls almost the whole day, and this just gets really really uncomfortable to wear for prolonged periods of time. What I saw initially as good build quality, turns into heft for even more than 30-40 mins of continuously wearing this. My ears become hot and because the ear pads are pretty big, they kind of block all ventilation to them. Within 2 days of using these continuously, I had to give up, too tight on the head, too heavy and traps heat (and this is in winter) The comfort was so bad, that I bit the bullet and bought 3rd party ear cushions for my old Jabra and stuck them on and am using it again, in its battered state.

I have owned a hand J labs Virtual meeting/work focused headsets since the beginning of the pandemic. I really liked that this one came with its own weighted charging base so that immediately after you take the headphones off and set them down, they began charging This set up actually works really well One unfortunate thing about This headset is that you cannot switch which side the microphone is on so be prepared to use it in one specific set up. My previous J labs headsets had the ability to switch directions Also, in what feels like another feature retraction where the mute button has been in the past on JL’s headsets, this one has a multifunction button instead Also, there is no red light at the end of the boom, indicating when you were on mute and when you are not The active noise canceling actually works really well, which is a pleasant surprise at this price point battery life is quite good and slightly exceeded what was advertised on the box. It took me a second to figure out how to use the included USB-C dongle because there is a storage port for the dongle, and there is an in use port for the dongle both on the sides of the charging base. I accidentally docked the dongle in the in use port and then plugged the cable for the charging base into my computer and then struggled for the next 15 minutes in an attempt to pair the headphones via Bluetooth it was only once I unplugged the USB-C dongle from the new Support on the charging base that I was able to get them connected to my laptop. Overall, these are well-made and have good sound just a number of quirks that knock them down from five stars.

This headset comes with handy features overall, and performs very well, in spite of one feature that I couldn't quite get to work (and it could be user error on my part). My set came fully charged, so I was able to jump right into using them. They come with a base that holds the set by the outside of one of the ear phones, and there are plenty of battery notifications to let you know where you stand (auditory notifications through the phones, as well as a battery power display on whatever device you may be connected to). The charging base comes with a dongle that can be used to connect the phones remotely, or left in the device if Bluetooth is preferred. An instruction booklet is included, but the Bluetooth connection process is very intuitive and quick. I used the device for both work and personal communications, and did not notice a change in audio quality in either format. The mouthpiece on the phone can be lifted up from near the mouth, and will auto-mute the device, and then reconnect the audio once lowered back to the mouth position. With the thickness of the ear cushions (which feel very comfortable, along with a completely padded headbar) create a level of noticeable noise canceling of everything around you, but these headphones come with an actual noise canceling feature that seems to completely drown out all ambient noise. Battery life also seems to be great, as I could see minimal batter drain even after using these for work and personal calls, so I cannot speak to charging speed or specific low battery notifications, although the device clearly has battery monitoring and notification features included (as discussed earlier). Everything I've mentioned make this device a great one for anyone looking for a great headset, for work or personal use, so that is where the 5 star rating comes from. Having said this, I could not get the microphone to pick up my voice through the headphones, after following the instructions for it to do this. There could be user error on my end, or a defective unit for that specific feature, but I was not expecting that feature in the first place, so definitely not a deal breaker. I would strongly recommend getting this headset, as it comes with a great selection of features, and is padded well for extended usage.

Even though Work from Home is slowing and/or winding down, I still needed a new headset for my works Teams calls I have used a few different brands over the years, and decided to give JLab a try since I always had a great experience with their other audio products Packaging was simple and easy to unbox without damaging anything. It also did an excellent job going through he home delivery network Set-up was super quick and easy on a phone (I did not try a computer). If you ever connected a bluetooth headset, then you are already an expert Tried it out with music, and it was clear, rich and deep Next I tried the "Be Aware" and it disable the noise canceling and I heard my surroundings. This is when you realize how solid the noise canceling is Took a test call, and the buttons were easy and intuitive, and the boom mic muted correctly when in the up position When it was time to charge, the base is weighted so that the unit does not topple over easily, and there are magnetic guides to direct you to the connection Another hit for JLab and I am sold on the brand again

Set overview: The size of the headphones a little small. I expected them to be a bit larger. For a young adult these would be comfortable but for an adult male with a large head, not the most comfortable Headset. Quality feels substantial and feels very durable. Just due to them feeling fairly tight on my head it was a bit of a let down. Quality of sound: For phone calls, zoom calls, etc., the sound is acceptable. For music not as much. Clarity for both mic and headset was good. Connectivity was a little strange. I watched the video from Jlabs about these specific headphones to figure out where to place the USB cover for the USB-C Cable to charge, etc. Once I watched the video, I could then get sound and use the headset. I tried this with a mac and a Windows 11 PC, but found the headset would disconnect and I had turned off all other bluetooth devices and still had connectivtiy issues. I reached for another headset and turned them on and those connected to my Windows 11 and my Mac without fail. I was hoping for a seamless experience and with little effort or having to open a support call to JLab. I have used other products without fail from this manufacturer. Wish this was better and more comfortable.

I was excited to get these as a Christmas gift before returning back to work from maternity leave. I worked with them for about a month and the mic stopped working. The mic can not with stand being put up and down I work about 12 hours a day on the phone. The comfortably was good I enjoyed my time with them but on to my next set of headphones.

Doesn’t connect automatically to Bluetooth also the side buttons dont work for noise cancellation and need to use the app on my phone to set anything for the headset