Customer Ratings & Reviews

The Jlab epic work ANC wireless on your headset is a fantastic piece of work equipment. I was hesitant to try it in the first place because I like headphones that go over the entire ear, not just on the ear, but these have made me rethink that. They are very comfortable, both on the ears and on the top of the head with the cushioning built in. They look stylish, and stay on your head in a sturdy manner. The noise cancellation worked great for the calls, and I was very impressed with the quality of the phone calls both on my end and on my client's end. Being able to quickly switch these between two Bluetooth devices via the multi-point option is great, because it means you can quickly switch these between your desktop computer and your cell phone, or any other device you need to use it with. It is nice because the included USBC charging cable is long enough that you can use the headphones while they are charging as if they were just a wired headset, but the addition of a charging dock is excellent, as as I get tired of constantly plugging things in to charge them, and worry that the ports will wear out. Having the docking station alleviates this worry, and makes it very convenient to charge the headset.

I had such high hopes with this, and it failed to live up to my expectations. I was moving from a Jabra 65UC that was so used and abused over the past 4 years that it had started falling apart. This seemed like a newer, and at least from the looks a more comfortable headset, so I took the plunge. Lets start with the positives - the build quality is good, the range with the dongle seems great as well. I can walk all over my house and even walk around outside upto 20-25 feet with clear audio. But if within that distance I have multiple walls in between then the audio does become choppy. Overall though really happy with the range. I also love the easy flip up to mute functionality, I tested it multiple times, cause I just couldn't trust that I was actually muted. The mic's great too - it really hones in on your voice and completely filters out any other background noise. Again I tested this by talking and loudly clapping just a foot away from the mic on the other side, and it did not register any of the clapping sound at all. As to the battery life, for the 1st days of continuous use, easily 5-6 hrs per day, I didn't have to charge it once. Although I love the included charging dock, it is so convenient to just throw it on there at the end of the day. So, if you are wondering if all of these things are good, why did it not live up to expectations? Well I am in calls almost the whole day, and this just gets really really uncomfortable to wear for prolonged periods of time. What I saw initially as good build quality, turns into heft for even more than 30-40 mins of continuously wearing this. My ears become hot and because the ear pads are pretty big, they kind of block all ventilation to them. Within 2 days of using these continuously, I had to give up, too tight on the head, too heavy and traps heat (and this is in winter) The comfort was so bad, that I bit the bullet and bought 3rd party ear cushions for my old Jabra and stuck them on and am using it again, in its battered state.

I have owned a hand J labs Virtual meeting/work focused headsets since the beginning of the pandemic. I really liked that this one came with its own weighted charging base so that immediately after you take the headphones off and set them down, they began charging This set up actually works really well One unfortunate thing about This headset is that you cannot switch which side the microphone is on so be prepared to use it in one specific set up. My previous J labs headsets had the ability to switch directions Also, in what feels like another feature retraction where the mute button has been in the past on JL’s headsets, this one has a multifunction button instead Also, there is no red light at the end of the boom, indicating when you were on mute and when you are not The active noise canceling actually works really well, which is a pleasant surprise at this price point battery life is quite good and slightly exceeded what was advertised on the box. It took me a second to figure out how to use the included USB-C dongle because there is a storage port for the dongle, and there is an in use port for the dongle both on the sides of the charging base. I accidentally docked the dongle in the in use port and then plugged the cable for the charging base into my computer and then struggled for the next 15 minutes in an attempt to pair the headphones via Bluetooth it was only once I unplugged the USB-C dongle from the new Support on the charging base that I was able to get them connected to my laptop. Overall, these are well-made and have good sound just a number of quirks that knock them down from five stars.

This headset comes with handy features overall, and performs very well, in spite of one feature that I couldn't quite get to work (and it could be user error on my part). My set came fully charged, so I was able to jump right into using them. They come with a base that holds the set by the outside of one of the ear phones, and there are plenty of battery notifications to let you know where you stand (auditory notifications through the phones, as well as a battery power display on whatever device you may be connected to). The charging base comes with a dongle that can be used to connect the phones remotely, or left in the device if Bluetooth is preferred. An instruction booklet is included, but the Bluetooth connection process is very intuitive and quick. I used the device for both work and personal communications, and did not notice a change in audio quality in either format. The mouthpiece on the phone can be lifted up from near the mouth, and will auto-mute the device, and then reconnect the audio once lowered back to the mouth position. With the thickness of the ear cushions (which feel very comfortable, along with a completely padded headbar) create a level of noticeable noise canceling of everything around you, but these headphones come with an actual noise canceling feature that seems to completely drown out all ambient noise. Battery life also seems to be great, as I could see minimal batter drain even after using these for work and personal calls, so I cannot speak to charging speed or specific low battery notifications, although the device clearly has battery monitoring and notification features included (as discussed earlier). Everything I've mentioned make this device a great one for anyone looking for a great headset, for work or personal use, so that is where the 5 star rating comes from. Having said this, I could not get the microphone to pick up my voice through the headphones, after following the instructions for it to do this. There could be user error on my end, or a defective unit for that specific feature, but I was not expecting that feature in the first place, so definitely not a deal breaker. I would strongly recommend getting this headset, as it comes with a great selection of features, and is padded well for extended usage.

Even though Work from Home is slowing and/or winding down, I still needed a new headset for my works Teams calls I have used a few different brands over the years, and decided to give JLab a try since I always had a great experience with their other audio products Packaging was simple and easy to unbox without damaging anything. It also did an excellent job going through he home delivery network Set-up was super quick and easy on a phone (I did not try a computer). If you ever connected a bluetooth headset, then you are already an expert Tried it out with music, and it was clear, rich and deep Next I tried the "Be Aware" and it disable the noise canceling and I heard my surroundings. This is when you realize how solid the noise canceling is Took a test call, and the buttons were easy and intuitive, and the boom mic muted correctly when in the up position When it was time to charge, the base is weighted so that the unit does not topple over easily, and there are magnetic guides to direct you to the connection Another hit for JLab and I am sold on the brand again

Set overview: The size of the headphones a little small. I expected them to be a bit larger. For a young adult these would be comfortable but for an adult male with a large head, not the most comfortable Headset. Quality feels substantial and feels very durable. Just due to them feeling fairly tight on my head it was a bit of a let down. Quality of sound: For phone calls, zoom calls, etc., the sound is acceptable. For music not as much. Clarity for both mic and headset was good. Connectivity was a little strange. I watched the video from Jlabs about these specific headphones to figure out where to place the USB cover for the USB-C Cable to charge, etc. Once I watched the video, I could then get sound and use the headset. I tried this with a mac and a Windows 11 PC, but found the headset would disconnect and I had turned off all other bluetooth devices and still had connectivtiy issues. I reached for another headset and turned them on and those connected to my Windows 11 and my Mac without fail. I was hoping for a seamless experience and with little effort or having to open a support call to JLab. I have used other products without fail from this manufacturer. Wish this was better and more comfortable.

I was excited to get these as a Christmas gift before returning back to work from maternity leave. I worked with them for about a month and the mic stopped working. The mic can not with stand being put up and down I work about 12 hours a day on the phone. The comfortably was good I enjoyed my time with them but on to my next set of headphones.

Doesn’t connect automatically to Bluetooth also the side buttons dont work for noise cancellation and need to use the app on my phone to set anything for the headset