Customer Ratings & Reviews

This headset comes with handy features overall, and performs very well, in spite of one feature that I couldn't quite get to work (and it could be user error on my part). My set came fully charged, so I was able to jump right into using them. They come with a base that holds the set by the outside of one of the ear phones, and there are plenty of battery notifications to let you know where you stand (auditory notifications through the phones, as well as a battery power display on whatever device you may be connected to). The charging base comes with a dongle that can be used to connect the phones remotely, or left in the device if Bluetooth is preferred. An instruction booklet is included, but the Bluetooth connection process is very intuitive and quick. I used the device for both work and personal communications, and did not notice a change in audio quality in either format. The mouthpiece on the phone can be lifted up from near the mouth, and will auto-mute the device, and then reconnect the audio once lowered back to the mouth position. With the thickness of the ear cushions (which feel very comfortable, along with a completely padded headbar) create a level of noticeable noise canceling of everything around you, but these headphones come with an actual noise canceling feature that seems to completely drown out all ambient noise. Battery life also seems to be great, as I could see minimal batter drain even after using these for work and personal calls, so I cannot speak to charging speed or specific low battery notifications, although the device clearly has battery monitoring and notification features included (as discussed earlier). Everything I've mentioned make this device a great one for anyone looking for a great headset, for work or personal use, so that is where the 5 star rating comes from. Having said this, I could not get the microphone to pick up my voice through the headphones, after following the instructions for it to do this. There could be user error on my end, or a defective unit for that specific feature, but I was not expecting that feature in the first place, so definitely not a deal breaker. I would strongly recommend getting this headset, as it comes with a great selection of features, and is padded well for extended usage.

Even though Work from Home is slowing and/or winding down, I still needed a new headset for my works Teams calls I have used a few different brands over the years, and decided to give JLab a try since I always had a great experience with their other audio products Packaging was simple and easy to unbox without damaging anything. It also did an excellent job going through he home delivery network Set-up was super quick and easy on a phone (I did not try a computer). If you ever connected a bluetooth headset, then you are already an expert Tried it out with music, and it was clear, rich and deep Next I tried the "Be Aware" and it disable the noise canceling and I heard my surroundings. This is when you realize how solid the noise canceling is Took a test call, and the buttons were easy and intuitive, and the boom mic muted correctly when in the up position When it was time to charge, the base is weighted so that the unit does not topple over easily, and there are magnetic guides to direct you to the connection Another hit for JLab and I am sold on the brand again

Set overview: The size of the headphones a little small. I expected them to be a bit larger. For a young adult these would be comfortable but for an adult male with a large head, not the most comfortable Headset. Quality feels substantial and feels very durable. Just due to them feeling fairly tight on my head it was a bit of a let down. Quality of sound: For phone calls, zoom calls, etc., the sound is acceptable. For music not as much. Clarity for both mic and headset was good. Connectivity was a little strange. I watched the video from Jlabs about these specific headphones to figure out where to place the USB cover for the USB-C Cable to charge, etc. Once I watched the video, I could then get sound and use the headset. I tried this with a mac and a Windows 11 PC, but found the headset would disconnect and I had turned off all other bluetooth devices and still had connectivtiy issues. I reached for another headset and turned them on and those connected to my Windows 11 and my Mac without fail. I was hoping for a seamless experience and with little effort or having to open a support call to JLab. I have used other products without fail from this manufacturer. Wish this was better and more comfortable.

I was excited to get these as a Christmas gift before returning back to work from maternity leave. I worked with them for about a month and the mic stopped working. The mic can not with stand being put up and down I work about 12 hours a day on the phone. The comfortably was good I enjoyed my time with them but on to my next set of headphones.

Doesn’t connect automatically to Bluetooth also the side buttons dont work for noise cancellation and need to use the app on my phone to set anything for the headset