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Customer reviews

Rating 4 out of 5 stars with 330 reviews

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Rating by feature

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

78%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-330 of 330 reviews
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Fantastic Quality Earbuds

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as I opened the package, I took out the earbuds and saw on the case that it was lit blue and had a full charge. When I placed one on my ear, my cellphone immediately started searching for the earbuds to my surprise. This might be because I have other JLab products. The earbuds paired quickly and easily. No problems at all. This is one of the fastest setups that I have seen with earbuds that I have tried in the past. In addition the quality of the sound is great. Made several phone calls and listened to videos online. Walked with them as well, and they clung to my ears comfortably. Sometimes earbuds will fall out on me because of the unique size of my ear. However, these stayed on. That for me was a huge plus. I definitely will be wearing these a lot. I do a lot of outreaches and events in my line of work. So these are going to be perfect when communicating with key people during the events. I have absolutely no complaints or concerns at this time. PROs: Quick setup Paired wonderfully Stayed on my ear comfortably Walked around with no issues Everyone could hear me clearly. CONS: None at this time. A plus in my book. Thank you for letting me try these out. Going to recommend to family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best for the price!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just picked these up from target because best buy didn't have them. Right off the bat, these are killing the bose open earbuds ultra, for a fraction of the price!! People get caught up with the name brand hype convinced that something is good because of the brand loyalty. I'm not loyal to any brand when I'm spending my hard earned money. I go with whoever has the best product that year. No matter The brand. These Open earbuds from jlab has better bass than bose, the sound is fuller, and they get louder. A lot of people don't understand what they're buying and don't know how to adjust them properly to get the best sound. And believe me when I tell you, I bought the bose open earbuds and I didn't even keep them for 24hrs! Complete trash for what you're paying for them. The disrespect of bose to sell a product that doesn't sound good at all, in my opinion. The microphone quality for phone calls is horrible. No multi point connection. Battery life is laughable. For 300 plus dollars, they should be sued for false advertisement. I wasn't going to get these because of the low ratings, but I'm so glad that I have a mind of my own, and not be a brand sheep like most people. Trust me when I tell you that if you buy these for what they're intended for, you won't be disappointed. If you are into the open earbuds style, you can't find anything better than this for the price you're paying. I should know because I have over 3000 Dollars worth of earbuds and if they not as advertised, I am the king of return's! Get these ASAP!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Nice, but not my preference

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried out the JLab Flex Open-Clip True Wireless Earbuds for the first time. I have to be honest that these earbuds aren't what I was expecting initially, but I tried them and I'm going to give my honest opinion. Once they were fully charged and synced, it took me a few minutes to figure out how to get the earbuds in my ear. That's when I realized that these earbuds don't go IN the ear, but they are intentionally made to be NEAR the ear. I turned the earbuds up to the highest volume and while I could hear the music playing, it wasn't as loud to my liking. I walked up to my wife while she was in the kitchen and asked her if she could hear the music playing. She paused for about two seconds and her response was "barely". Next, I tried the earbuds on my morning walk. With the earbuds not directly in my ear, I wasn't able to drown out cars and school buses passing me. This particular morning, I was listening to a podcast and I had to pause the podcast as I wasn't able to hear everything said. My opinion is that these earbuds are meant to be used in a quiet environment, but that's my opinion as I prefer in-ear earbuds. The JLab Flex Open-Clip True Wireless Earbuds may be perfect you, but it's not idea for my runs and walks

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A new innovative style of wearing earbuds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JLab Flex Open-Clip True Wireless Earbuds – Black give the performance just as is stated. First, they easily paired automatically, without me doing anything except removing the blue tab. JLab Flex popped up on my phones’ screen and once tapped a Bluetooth connection was made. These earbuds really sound great and by installing the JLab app, I could fine tune the sound I desired with the three equalizer modes (Custom, Balanced, and Jlab Signature). Also, the app gives control over Touch controls, Music and Movie Mode and Safe Hearing controls. The bass and treble is at the perfect pitch to produce a great sound. I was able to make calls verbally by giving commands to OK Google. The disconnection was made manually by pressing either earbud twice. All commands are shared on both earbuds. Different sequences of tapping determine volume, play/pause, track forward/back, Siri/OK Google, EQ change, answer call, hang up, and reject incoming call. The JLab Flex Open-Clip True Wireless Earbuds – Black are a new innovative style of wearing earbuds that produce the great audible sounds that people demand from their devices.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 2 out of 5 stars

    Uncomfortable and hard to put on

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JLab Flex Open-Clip wireless earbuds are a set of earbuds that I just could not get myself to like. Initial first impressions were not good and it mainly came down to how hard these are to put on. Even after a couple of days the situation did not improve much. It really ruins the whole earbuds for me and there aren’t many other positive aspects to make up for it. Unboxing/set-up: Getting these out the box was pretty straightforward - the buds are in their case and you also get a short USB-C cable if needed. Once out of their case they connected to my iPhone flawlessly. The case itself is also really good since the magnets that hold the buds are very strong with no wiggle room. In terms of any optional software you can get the JLab app to tweak the sound profile and touch gestures. Overall I’m happy that this part was at least straightforward and a positive experience. Fit/comfort: This is where the buds completely fall apart for me unfortunately - I have small/medium ears and I just could not get these properly fitted and feeling comfortable. The clip design just feels so unnecessary and overcomplicates everything. They did feel like they were much less likely to fall out of your ear once inserted, but it still didn’t feel great. Sound quality: Keep in mind these have an open-ear design which means you sacrifice immersion for being able to hear anything in the background, and I actually liked this aspect for a change - I could walk around the house and still hear absolutely everything. The earbuds sounded decent for any movie-watching as you can clearly hear tones, but for music they were not great. There wasn’t much depth, bass, and they were fairly quiet even on the highest volume setting. The sound quality also further suffers just because of the fit aspect. Overall I can’t recommend this product as it feels like a totally flawed concept. Pros: * Charging case Cons: * Fit * Comfort * Sound quality

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Good but not great

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JLab Flex Open-Clip True Wireless Earbuds are overall okay earbuds, they're not the greatest, but not the worst that I've owned. Here's what's great, number one, they do kind of clip-on to your ears, so they do kind of stay in place while you're being active. The sound quality is okay. Not great by any means but okay. Don't get me wrong I have other JLab earbuds that I love, but these don't even come close to those. Here's what's not so great, while they do clip on to your ears, they don't really stay put if you're doing rigorous activities. While the sound quality is okay, it's not super crisp, and you can hear everything around you as if you weren't even wearing earbuds. Overall they're great for yard work and just working around the house type stuff but I definitely can't wear them when doing rigorous activities. As stated before they are good, but they're not great. I would recommend them to a friend as a backup set of ear buds, which is exactly what I'll be using them for, as they don't have the qualities I need for primary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Liked them ✅

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price of 25 usd that I bought them, they are awesome, great comfort, good looking and good level of sound ✅

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great gift idea

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for the price. Looking for a holiday gift for someone this is a good pick.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Disappointed in the sound on these earbuds

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love these so much, so I am sad to review my thoughts on these earbuds They fit on the outside of your ear, which is what I thought I would like the most about these. I don't always like the earbuds that have pieces that go inside of your ear. Unfortunately, you have to input these inside your ear if you want to hear anything at all. Kinda defeats to me the purpose of the concept. While watching movies I can't hear well at all even with the volume the top notch. I did download the Application in the App Store on my phone & messed with it there and that did not help. I also went into my settings on my phone & made sure the sound was all of the way up and it was. That is what has been so disappointing about these earbuds is the sound. If there is anything going on around you, you will not be able to hear your movie/ video or music that you are playing which is so odd since they are in your ear. I'm not sure what else I could have done to make these better. I also googled my phone settings & did everything it said to enhance you video sounds on your phone with no such luck of making the sound any better. Hopefully in the future this can improve by the makers and if they do improve, I will purchase another pair, because I think they would be a nice option for me to use.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Uncomfortable and Quiet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m going to try to return these today for a couple reasons. 1. Even with the sound all the way up, I can still hear things in the background. 2. I can’t wear them for more than 20-30 minutes before they start making my ears sore, and the pain lasts for at least 30 minutes after I take them off. I would not recommend these.

    No, I would not recommend this to a friend