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Customer reviews

Rating 4.5 out of 5 stars with 101 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-101 of 101 reviews
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Great budget audio but too many flaws

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I initially tested these out, I was extremely excited with the sound quality, the active noise cancelling feature, and the app customization. However, after further review, I found some gripes. First, the positive- with these being my first ANC headphones, I liked how it blocked out virtually all noise around me. With the press of a button, you can switch this feature on and off quickly. For a low price point, the sound quality is great. There are a few settings on the app that allow for tweaking and improving based on the type of audio that you are currently listening to. Unfortunately, there are quite a bit of negative points that dampened my experience. The ‘cloud foam earcups’ sit right on the ear and caused some irritability and discomfort after long use. The two-way Bluetooth feature would randomly disconnect/reconnect. I had to make sure only one item was connected at a time to avoid this malfunction. The app has two audio settings- music or movies. ‘Music’ has a >200ms latency and ‘movies’ has a <200ms latency. Either option is fine when listening to music, but there is a noticeable delay when watching movies or playing games when it is set to ‘music’. Every time I turned on the headset, I would have to go to the app to switch it to ‘movies’ mode when I was playing games/watching TV. It never stayed on that setting and it is annoying to have to go through those steps every time. I also realized that if you walk around, you hear the constant thud of your footsteps booming in your ears. This completely takes you out of the experience. I wanted to love these headphones, but they just aren’t for me. If you plan to only listen to music and won’t be moving around much (plane, train, couch, etc.) and want to drown out the hustle/bustle of others, then that is when I would recommend these.

    No, I would not recommend this to a friend
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