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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 1386 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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72%would recommend to a friend

Customers are saying

Customers consistently note the JBuds Air Executive True Wireless In-Ear Headphones have solid sound quality, great battery life, and are comfortable to wear. However, some users have experienced issues with the fit, volume, connectivity, bass, and charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,386 reviews
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Connectivity issues with my TV.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the Jlabs for several weeks now. I’m having the hardest time connecting the earbuds anytime I want to connect to my TV. I have some cheapskate Amazon earbuds and never an issue connecting. I find myself having to disconnect and reconnect with the Jlabs. I’m over hoping they will work, trying Samsung next.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      These are compatible with all devices that support Bluetooth 5.0. Please check the Bluetooth version that your device supports. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    These Jlab ear headphones are great!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased these ear headphones for jogging. It has been a great experience for the last year. Just be knowledgeable of how to use the bottons on the center of the earbuds.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Worst ear bugs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very uncomfortable, can easily fall out and need to be paired all the time

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones can be worn in one ear or both depending on what you need and they last hours. They come with a recharge base which extends the time that they last by even more hours. Love them and so versatile.

    I would recommend this to a friend
  • Cons mentioned:
    Pairing

    Rated 1 out of 5 stars

    Defective Product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased the JBuds Air Executive unfortunately before reading other reviews. I am unable to complete the first step to pair the device. One of the buds will not turn on despite following the instructions (similar to the experience of others). Despite this being a common problem there is no trouble shooting support for this.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi David, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    For the price, very good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve purchased many earbuds. I have 3 Jlab purchases and so far I am impressed. They fit perfectly and although there are only 3 equalizer settings, one of them seems to meet the needs. Connection is immediate.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice ear buds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these prior to my Samsumg ear buds. The sound quality is kind of low. These are good beginner ear buds if your on a budget.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay Earbuds

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the good looking inexpensive earbuds. But they don’t handle the bass that well for rich music experience.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Bad sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great sound quality. Very bad connection. Always skipping

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    Dont buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is not a great earbud dontbnot have great bass or option to modify the music or even a app dont like it dont buy it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap for a reason

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you just want some wireless ear buds then these are a perfect fit. The sound quality isn't great but it's not terrible either. First day and the functions stopped working properly. Possibly better suited for a kids.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Junior,
      So sorry to hear of the loss of button functionality. Most certainly sounds like a defective unit. Our sincerest of apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new set under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Good Begginner Buds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Are More Comfortable Than The Cheaper Versions Of this Product But I Don't LOVE ANY of them Tbh would not Re purchase

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation. Since you weren't specific about the trouble you are having, it's hard to give any tips on how to address your issue, but our Customer Support team is ready and willing to help out if you reach out to them. -JLab Audio jlabaudio-conv

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Jlab ear piece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not think of purchasing this brand of products ever again. Except they can convince me that it is now better on everything. Especially connection. Hope the company look into the product and make a major change on everything in this product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good headphones for good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are known for an issue with no sound in the left earbud but the fixes on the internet helped. I bought these for roughly half the retail price so I'm happy with them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t like them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using y s headphones for a couple days I narices that sometime will acquire voice from the outer with a especial Strong tone

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They sound good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The issue I have with them is that they hurt my ears after a few minutes of wearing them. Other than that they are pretty good.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wireless Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After getting the in-ear-headphones fitted comfortably, they were great. No need to have over the ears headphones nor have wires running from my ears to my phone. It is a great purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Maybe for children

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s comfortable but was truly disappointed with the sound. Not the best in loud places

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    JLab ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very happy with these, was using both at once for strictly phone calls. Did not meet my expectations.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Durable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son uses these every day. Whether he is training for baseball or cutting grass they are being used hard. They are durable and I do recommend them. He enjoys using them.

    I would recommend this to a friend