Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 3.8 out of 5 stars with 1386 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers consistently note the JBuds Air Executive True Wireless In-Ear Headphones have solid sound quality, great battery life, and are comfortable to wear. However, some users have experienced issues with the fit, volume, connectivity, bass, and charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,386 reviews
  • Rated 3 out of 5 stars

    Not that great

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that great very low volume and wasn’t truly wireless one needed to be on at all times

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Eh

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money I and the reviews prior to purchasing. I thiught these would be perfect. At first I loved the controls all being done thru the ear buds themselves. But they are not loud. I have cheap wired earbuds and they are better sounding than these. I ended Up returning them and getting a different brand.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 3 out of 5 stars

    Little big for my ears

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried all heads none work. I am going without and that seems to work best but not sure if my ears will get sore.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its by now my 4th set i own. The family uses it because they are easy to pair up with our phones and other divices, last long and are super comfortable. Just love it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not very comfortable headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sounded just ok and were not very comfortable. We returned these and exchanged for AirPods.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sounded just ok and were not very comfortable. We returned these and exchanged for AirPods.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Not for all ears

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They will not stay in my ears, I have tried all the various sizes.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Not Worth It

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is unsat. Why? Because it takes a while to charge and then it loses all of it’s power in a very short time making it unusable until it’s recharged. So, if you’re out someplace, be careful and be aware of the length of time the unit has been used. Otherwise, you’ll end up with a non-functioning unit

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Comfortable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was giving up an old style Bluetooth phone device. The Best Buy rep recommended this. I was eased by the fact I has a 14 day return policy. I am keeping these and totally happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are comfortable, light, and work very well. The range is good, the controls are intuitive and the charging box is quite small/handy. I liked the charging cable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good quality

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are ok not the best sound quality butt it deliveres great connection and ok sound for your $

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay sound comfort okay

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay sound comfort okay stays in ear for a while mediocre value

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    I wasn't impressed with them.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lost an airpod bud and lacked the money to replace them so I looked at other brands and options available to me. I decided to go with these had them one day and promptly returned them. I was not impressed with the sound quality nor the volume level at max I found myself struggling to hear what was on the other end.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey zaylee,
      We are very sorry to hear that you were not pleased with your jbuds air executives. Should you ever give us another shot, we are always here to help. please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Ear plugs

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound qualityvwas poor and they were not able to hold a charge threw them out!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great value item.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them bought them to wear on a vacation in the car and they work great. decent value item not the best sounds but very good for the price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bulky low quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't use both earbuds individually and it's Abit mushy and uncomfortable and bulky for the ears

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Good value earbuds

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall these are very nice earbuds. And for the price, there is nothing to complain about. I have several pairs of earbuds. These are one of the cheaper pair available but don't let that influence your buying decision. I have ones worth 3x as much and they only sound marginally better. I really like the design of both the buds and the charging case. They fit well and they come with enough different cushions that you shouldn't have any issues with comfort. The touch controls are great. Really, it is such an intuitive design. These probably have the best design for a charging case that I have seen. They fit nicely in the vegan leather case and I love that the cord is built in. Nothing to lose this way. As for the sound. Overall the sound is good. Are there better out there? Yes. But you will pay dearly for them and they will only be a little better sounding. Besides, with the ability on most phones to make adjustments to the sound you shouldn't have an issue tailoring the sound to your liking. Call quality sound (on both ends) is nice as well. With decent sound, good battery life (6 hours with 24 hours back up in the case) and probably the best charging case for any set of buds on the market, it would be hard to go wrong with these buds. Particularly for the ridiculously low price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to listen to pod cast. That work well for that. However for calls, not so good.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Not Great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is not great and they don't early stay in the ear

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Over all good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very skeptical at first but overall these are great pair earbuds they fit right down in my ear nice and tight no slippage of moving around definitely would recommend

    I would recommend this to a friend