Customer Ratings & Reviews
- Model:
- EBJBUDSAIREXECRWHT82
- SKU:
- 6396181
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers consistently note the JBuds Air Executive True Wireless In-Ear Headphones have solid sound quality, great battery life, and are comfortable to wear. However, some users have experienced issues with the fit, volume, connectivity, bass, and charging.
This summary was generated by AI based on customer reviews.
Barely got a year out of them
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last a year. This was a great company at one time but now the price does not justify quality. Save yourself and spend a little more for something better.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed them. Bought them. No complaints. Good sound.
I would recommend this to a friendGood device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great! Easy to use and case is good quality.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Great set of head phones for the price.
I would recommend this to a friendThey worked for like 2 weeks then stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked for like 3 weeks then stopped working, the right one no longer turns on. I've tried everything I can think of for the past week to get it working but it looks like the right earbud randomly won't take a charge. It worked fine one day and I put them to charge and the next day they just stopped working. So this weekend I am bringing it back since I have the extended warranty on them but very disappointed in this product.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Disappointed2019, So sorry to hear of the defective set that you received. If you get another set or model, keep in mind that we cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty if need be. We want to help you #FINDYOURGO JLab Audio
Stopped working after 1 day
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the misfortune of purchasing these headphones before my trip to Europe. First time I used them was on the airplane for about 3 hours. I placed them back into the charging case and put them away for a few hours. When I tried using them again the left earbud would not turn on and connect to the right earbud. I tried troubleshooting as instructed on the website and nothing worked. I went back to Best Buy after my trip to Europe to return the headphones but Best Buy would not take them back as I had exceeded the two weeks return policy.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Airman,
So sorry to hear of the issues that you ran into. We will most certainly get these replaced for you under warranty. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Great buds goid quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them surpassed my expectations. ........ ..
I would recommend this to a friendGreat headsets
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great headset I used them for last two days
I would recommend this to a friend- Cons mentioned:Connectivity
Bad buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay connected to Apple devices. If the left one is connected and the right one keeps saying device connected
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product , great price,easy to carry, awesome
I would recommend this to a friend- Cons mentioned:Charging
Not quality.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left earbud stopped charging. Otherwise good until that happened.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Stephen, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
Davian
#TeamJLAB
It’s okay could be cheaper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wireless feature is great but the audio sounds like it’s underwater or it could use some more bass. It also doesn’t really eliminate much noise as it said it does either.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Meekall,
So sorry to hear of the defective unit that you received. Our apologies for the troubles and inconvenience. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new unit under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Horrible Sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited (based on other reviews) to get a solid set of ear buds for decent money. Boy was I fooled! I put these in and thought it was 1930 the sound was so tinny. There is no base! (And I'm in my 50's where we supposedly start to lose high-end hearing) Supposedly there are 3 preset EQ's, including "bass boost", but in reality, the settings are tinny, tinnier and tinniest! I literally had them in for 2 minutes and put them right back in the box and took them back. Very disappointed.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Itismebc
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
- Cons mentioned:Connectivity
Quit working after 3 weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth randomly force disconnects everytime i turn them on. Im really upset. Now i’m a week to late to be able to get a refund.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey casey,
So sorry to hear of your experience with your jbuds air executive headphones. Definitely sounds like you received a defective unit, our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
- Pros mentioned:Sound qualityCons mentioned:Volume
Good Value Earbuds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The JLAB JBUDS Air Executive earbuds are good set of earbuds for the money. Their diminutive size and black color allow for them to be very inconspicuous when in ear. Pairing is super easy. Charging is fast and has performed as advertised for me. Having all of the controls available as taps seems like it should be nice, but I ran into periodic issues with my taps being misread as a different function. To be honest, it could have been me not hitting the surface well. Sound quality was good. Highs are crisp and voices are clear. The EQ settings allow for some adjustment, though the Bass Boost mode seemed a bit too much. Call audio was also clear on both sides of the call. One note here: I tested these on 2 different phones: A Pixel XL and a Sony Xperia XZ2. Everything sounded find on the Sony, but on the Pixel, the volume was very low. Not sure why; haven’t had an issue with any other BT headphones that I’ve used with the device. Could have been something I set funny on the Pixel, but I haven’t found it yet. A couple of other points: The nesting charging cord on the pod is a nice feature meaning you don’t need to carry and additional cord with you. And the ear fitment is comfortable, secure, and very customizable with the included 4 sizes of ear tips. Overall, the JLAB JBUDS Air Executive are not only good earbuds, but moreover, and excellent value.
I would recommend this to a friend good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is average but if you have small ears they are not comfortable, just sorry i waited too long to try and return them that now i am stuck with them.
No, I would not recommend this to a friend- Cons mentioned:Volume
Not worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People on the other end of the phone stated I sound like I’m a long way from the phone. The volume is very low.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Tasha, please make sure the Cush Fins (the rings around the buds) aren't covering the mic. If this is not the case please reach out to our customer support team for help. -JLab Audio
- Pros mentioned:Sound quality
Didn't' last
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 bud stopped working with in 3 weeks of purchase, sounded great when they did work but didn't last.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
- Cons mentioned:Fit
Horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most uncomfortable headphone I have ever put in my ear. And it doesn't stay snug and fit . Sound quality is awful
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Swag,
So sorry to hear of the comfort issues that you experienced with your jbuds air executive. We try our absolute best to make products that will fit everyone the same, however, as you experienced, there will be times that they will not fit quite right for an individual. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with a few other options under warranty.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Pairing
Dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not pair with phone could not even turn earbuds on returned
No, I would not recommend this to a friend