Customer Ratings & Reviews
- Model:
- EBJBUDSAIREXECRWHT82
- SKU:
- 6396181
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers consistently note the JBuds Air Executive True Wireless In-Ear Headphones have solid sound quality, great battery life, and are comfortable to wear. However, some users have experienced issues with the fit, volume, connectivity, bass, and charging.
This summary was generated by AI based on customer reviews.
Ear buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best- wish I would have spent the extra money and bought the apple ear pods
No, I would not recommend this to a friend- Cons mentioned:Fit
This item should not be sold
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They described it well but this item is bad doesn’t work right and doesn’t stay in the ear. It sucks!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey chweated,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a different model under warranty.
Kind Regards
#TeamJLab Customer Support
- Cons mentioned:Connectivity
No No No
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible item. Would not stay connected to my phone. Returned item will not try to buy again
No, I would not recommend this to a friend - Cons mentioned:Fit
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is terrible. The fit is terrible even with the various earbuds. Do not recommend at all.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey nycjap,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
- Cons mentioned:Volume
Do not waste your money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass is terrible and the volume will not go very high. I returned them the next day
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help with issues regarding our products. -JLab Audio
- Cons mentioned:Volume
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is not that good Could not hear over my lawn more
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey customer,
When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have tried to use on multiple occasions but can only wear a short time and they make my ears hurt. The sound is ok but not load enough.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey DocB,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at [email protected] So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
Ok but they will not last...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They worked great for 9 months but then the right one quit working. This has been the second pair we have bought.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
- Cons mentioned:Volume
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not hear good. Very low volume. I am still looking for a good pair
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab
- Cons mentioned:Volume
Not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume is too low when on Max volume. They also hurt your ears and not comfortable at all.
No, I would not recommend this to a friend - Cons mentioned:Fit
Not satisfactory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately these ear buds didn't fit my ears and had to return them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
The right ear bud doesn't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I knew I should have bought the Apple earbuds, but at the recommendation of the young man at Best Buy, I bought these instead and I had them for less than a month before one earbud stopped working, I'm greatly disappointed. I can't get my money back, but that's okay, I'll have to pay off this card and stop shopping at Best Buy if this is what I have to look forward to from the products sold at their stores.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Lisa,
We are very sorry to hear of the issues that you have run into with your jbuds air executives. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running with a new unit.
We want to help you
#FINDYOURGO
- Cons mentioned:Volume
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very low volume. Can not hear that good. I am still looking.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab
- Cons mentioned:Connectivity
Stay away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage. Won't stay connected via Bluetooth at all.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
- Cons mentioned:Connectivity
Crap
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t stay connected to phone and sound quality was terrible when it would connect
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Lanismom09
So sorry to hear of the connection issues that you ran into. Our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running with a replacement set.
We want to help you
#FINDYOURGO
They sound and fit great,but then.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.....then the sound was too low even turned up at higher levels...not a good sign when that happens....had to return them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Doubleup,
So sorry to hear of the early issues with your jbuds air executive. Our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new set.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Volume
I didn’t like them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are not loud enough and you can hear everything from the outside
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Not for me
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality sound was not at all great. I returned them and bought the beats
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey laura,
So sorry to hear of the issues. when you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of, and gather a bit more feedback as to your experience.
Kind Regards
#TeamJLab Customer Support
Fair for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good at all. The sound was quite metallic and not very good for phone calls. Too big in the ears
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
- Pros mentioned:Sound quality
Didn't work for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be returning, keeps falling out my ears. Sound quality is okay.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio