Customer Ratings & Reviews
- Model:
- EBJBUDSAIREXECRWHT82
- SKU:
- 6396181
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers consistently note the JBuds Air Executive True Wireless In-Ear Headphones have solid sound quality, great battery life, and are comfortable to wear. However, some users have experienced issues with the fit, volume, connectivity, bass, and charging.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fit
It work for some but not for everyone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not stay in my ears or the other person's ears
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
- Cons mentioned:Connectivity
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theses are hard to use. They would not connect to my phone
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
TRUE BULKY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were too big for my little ears and kept falling out. Other than that, they sounded pretty good.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that will fit better.
We want to help you
#FINDYOURGO
JLab Audio
Get ready to use the warranty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 8 months I had to send the buds back (under warranty). I got replacement buds but they would not fully change. I was fed up so I bough a pair of Jabra 75t earbuds that were on clearance at Best Buy. The JLABS ear buds are a paper weight on my desk. The buds never worked well with my laptop, only with my phone.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
- Cons mentioned:Fit
horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they're big and keep coming off wouldnt recommend them to anyone
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Don’t use as your only Bluetooth
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were awesome when I first got them, but now the battery doesn’t hold that long
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab
Microphone does not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked these up because they were advertised as being good for phone calls. Called friend with them in and they could not hear what I was saying. Tried a second call later in the evening and the recipient still couldn't hear me.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey kadota
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.
Kind Regards
#TeamJLab Customer Support
Broke right away.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One broke the first time I son wore them. Very disappointed.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
- Cons mentioned:Fit
Jbuds executive wont stay in ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return them as they would not stay in my ears.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
sounds is good but they dont fit
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is fine, I am never sure how to push the buttons and they always fall out of my ears.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey,
When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may help troubleshoot the situation.
We want to help you
#FINDYOURGO
JLab Audio
- Cons mentioned:Fit
To bulky
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bulky. Sound was okay but they look pretty rough.
No, I would not recommend this to a friend DO NOT BUY THESE, consider yourself warned.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No bass whatsoever and not loud at all, extremely poor audio quality. All people (every single person) say I sound muffled when I use these to place or take a phone call. I tried both a Galaxy edge7 &an I-phone 7+, extremely disappointed and am seeking a return/refund.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Lasted about a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of buds wont connect right after the warranty with best buy
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Mars,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
We want to help you
#FINDYOURGO
One died the first month. Great battery.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked fine for about 3 weeks. Then one died and hasn’t worked since. Charge lasts quite awhile in the headphone... then you can just charge them in the case. I charge the actual case maybe once a month. So I love the actual time I get from the battery, just wish it didn’t die and leave me with just 1 earbud.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab Audio
Unpairable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all it takes so long for the ear buds to connect.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Jay C, we’re sorry you’re not happy. Thank you for alerting us. We believe
every customer should be heard and we work hard to ensure our products satisfy our customers. We would like the opportunity to speak to you more about your experience.
Reach out to us at support@jlabaudio.com
or visit jlabaudio.com/contact
Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Don't waste your time, because you WILL waste your time trying to make these work. A quick search shows that EVERYONE who buys these has the same trouble with the left ear bud. And lo and behold, what they tell you to do to fix them doesn't fix them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Matthew,
We're sorry to hear that you ran into this issue with your JBuds Air Exec. Rest assured that we've got you covered with a 2 year manufacturers warranty. Please give us a call (405-445-7219) or send us an email (support@jlabaudio.com) and we'd be more than happy to get those replaced for you.
Thanks,
JLab Audio Customer Support
Great for beginners
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones did not last as long as expected. One side stoped working after opening
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Doby,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at [email protected] So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
- Pros mentioned:Battery life, Sound quality
Great value with good sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried the rip-off AirPods as well as a different model of JLab earbuds in the past. For the price, the JLab offerings really are a great value. Very good sound (not the best, but very good) and a variety of fit options are included depending on your ear size and preference. I really like the charger case too. It has a short integrated USB connector so you don't need a separate cord or dongle like AirPods. I use them a lot and I think I can go about 3 weeks before recharging the actual case. My only gripe is that when doing an activity, they sometimes cut out for a split second. Like if I make a quick turn with my head to the side. iPhone is only about 2 feet I'd say away from my head so should have plenty of signal strength. But has happened a few times. But like I said...great value with good sound. And a really slick charging case.
I would recommend this to a friend Just okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sounded ok but returned them due to them breaking up (Static) a fair amount of times.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Bolson8,
So sorry to hear of the connection issues. Definitely sounds like a bad unit, our sincerest of apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Disliked them
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were very uncomfortable and I couldn't walk away from my phone without static.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey Lynn,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio