Customer Ratings & Reviews
- Model:
- EBJBUDSAIREXECRWHT82
- SKU:
- 6396181
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers consistently note the JBuds Air Executive True Wireless In-Ear Headphones have solid sound quality, great battery life, and are comfortable to wear. However, some users have experienced issues with the fit, volume, connectivity, bass, and charging.
This summary was generated by AI based on customer reviews.
Terrible product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend these to anyone. They dont stay charged for a long time and they put out this crazy high frequency screech when you use them.
No, I would not recommend this to a friendNot my favorite
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought these would be a good buy, but I did not like them at all. They big and the way they look. No way
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey belen,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
Great concept just lacking prefromance.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bluetooth socks. If you pit your phone in the pocket or walk more than 4 feet from it the start to cut out. Will be returning asap.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Shane, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Low quality audio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality on this earbuds is bad, I bought this and returned them the next day. Would not recommend buying. The $70 plus is not worth it.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey pacoesm,
So sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may offer you a few alternatives.
We want to help you
#FINDYOURGO
JLab Audio
Earbuds stopped working after 2 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased earbuds on 3/27/20. After two weeks the earbuds will not hold the charge anymore.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.
Kind Regards
#TeamJLab Customer Support
Dropped my calls
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt work well. Dropped my calls . Maybe dropped calls had somethingbdo with my type cell phone. Samsung gallaxy 8
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, let's have you reach out to our customer support team as they would be more than happy to help with any issues you are having. -JLab
disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not been able to link to my galaxy 21S. Keeps telling me it needs charging.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Please reach out to support@jlab.com for our customer support! : )
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! I bought these and the right ear piece didn’t work right out the box. Exchanged for a different brand.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I lost my Powerbeats Pro, and I bought these as a quick replacement. I’ve been hugely disappointed and will be returning them.
No, I would not recommend this to a friendEar pods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I return these for iPhone products. I couldn’t get them to stay in my ears. I didn’t like the quality of the sound
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Won't pair
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not been able to pair or charge right bud since purchase and no live support from the manufacturer.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Do...NOT.....buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked for 6 weeks did and followed all (and researched more) troubleshooting guides none worked. Do NOT buy!...very dissatisfied!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey dHeeZ,
So sorry to hear of your experience with your jbuds air executive headphones. Definitely sounds like you received a defective unit, our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you up and running with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just didnt work what so ever, watched like 20+ videos on youtube and they just dont work
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like them. The ear buds are way too big and very uncomfortable. Nevertheless I returned them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry we couldn't help you before you returned them. If you buy another JLab product in the future please know that our support team will always make any issue right. -JLab
terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One didn't work out of the box, they were big and uncomfortable DONT BUY
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Mett, Please reach out to support@jlabaudio.com or chat with a representative via our live chat on our website. We can replace that item under warranty to get something more suitable for you. We look forward to speaking with you!
Davian
#TeamJLAB
Uncomfortable.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were extremely uncomfortable in my ear. I returned them and went with different brand.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Horrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds fall out. Unable to return. Poor service. No help. I will never buy anything from Best Buy again.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, let's have you reach out to our support team so we can help troubleshoot the problem and find a solution. -JLab Audio
Cheap and expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Eh these are cheap and expensive at the same time you know
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration.
worst product
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was upset witj this purchase, folks couldn't hear me, can you imagine. I also work in customer service
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Air pod
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item Has a bad sound in a poor quality control system also the volume it’s too low
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab