Customer Ratings & Reviews
- Model:
- EBJBUDSAIREXECRWHT82
- SKU:
- 6396181
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers consistently note the JBuds Air Executive True Wireless In-Ear Headphones have solid sound quality, great battery life, and are comfortable to wear. However, some users have experienced issues with the fit, volume, connectivity, bass, and charging.
This summary was generated by AI based on customer reviews.
Not a good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 3 week ago and the head phones do not sink or play. Talked to the company and the service was a bit of a let down. I'm not a fan of the price if I have to buy more in less then a month.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey DezTouch,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
We want to help you
#FINDYOURGO
Dont waste your money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one and the left earphone never worked! I contacted jlab they gave me a credit, I bought again directly from them, and nevee work!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If they don't sound good none of the cool features matter. Disappointed in my purchase of these. Hope I'm able to return them try something different.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Battery no good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery does not last 30 minutes always goes. Instructions says 30 hours. I want to exchange or refund
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
Davian
#TeamJLAB
Bad customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One earbud stopped working. Customer service was not able to fix or replace. Dont buy this
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
We want to apologize for your bad experience. All of our products come with a built in 2 year warranty. We would like to learn more about your specific situation and make it right. Please Reach out to us at support@jlabaudio.com or visit jlabaudio.com/contact. We are looking forward to speaking with you back from you and working towards earning back your business.
-JLab
JBL EXECUTIVE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These things are the worse i really want my money back I HATE THEM.....
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. No hard feelings if you want to return. -JLab Audio