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Customer reviews

Rating 3.9 out of 5 stars with 142 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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72%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 142 reviews
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is perfect for my son, it suits his needs and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xmas gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a Xmas gift to go along with the new PS5. No issues yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for using with the nintendo switch....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with case, A little small around the ears though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great form kids

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well connects seamlessly to the switch and Bluetooth works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son likes it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son and he says it is performing well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good. my daughter uses them for her Zoom classes.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Needs to be for the right person / use

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are a family of gamers and have a ton of headsets laying around from dollar store cheapies to several hundred-dollar high end headsets. In testing these out, I think JLAB has priced them fairly for all that they can do and offer. As for quality of sound I do not have any complaints at all, very well done! Great build, the best of both worlds being wireless or wired as needed, and the correct cables in the package to make it work for your needs right away. Whether I was listening to music on my phone, watching a movie on my computer, or playing games on my XBOX, I was pleasantly surprised with the quality of the sound & volume output. Even just using them to make and receive phone calls was spot on. The ONLY reason I am giving this unit 4 stars instead of 5 is because they are marketed as a "Gaming headset" and I found a thing I just could not get past. When playing multiplayer loud action games such as COD, I omitted a massive echo for my teammates and either I would have to run around muted or they would mute me. The reason for this JLAB's mic is too good and the headphones can get too loud for this headset setup. Crazy, I know but I even tweaked the mic output in game to as low as possible and still produced the same results. You almost have to have the earphones themselves so low you cannot hear anything to operate unmuted. That said, for a younger person who may not be playing LOUD & AGGRESSIVE games these are an absolute bargain. They will basically connect to any device you have, the charge last forever, and they come with a carrying case... What more do you want, I mark that as a win?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great. Do exactly what they're designed to do.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worst headset.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Also uncomfortable sitting on the ear, poor sound quality and construction, ment for beginners not working professionals. Ended giving them away for play.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Horrible

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the button broke in the first week. i am no longer able to use this for BT. Over priced for something that is so bridle

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Not a fan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These fit tight and are uncomfortable for extended wear, and other gamers state this introduces a slight echo for them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. You should not be experiencing this. If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Too small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too small for an adult head. Poor sound quality. Did like the case

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda meh not great quality both in build and sound.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Gaming headset

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JLab has made a really good headset. This headset is comfortable, controls are easy to get to and use. Set up had a little hiccup though. They wouldn't show in my Bluetooth list until I removed a set of JLab earbuds. Once I did though, JLab Play showed up and a connection was no problem. The sound is clear and crisp. Playing games, I was able to chat and be heard with no problems. I like that I can play with no cord attached at the computer, but that I can also use these with a PS4 controller for console gaming. Battery life is holding up very well. The case is well made and strong for carrying and protecting on the go. For the price, these are really nice and I would certainly recommend them.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Yeah Umm.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not last very long and was not good for a child to use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Let down

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a headset to use for my xbox as I already have a good one for PC. looks good, felt good but when it came down to use it for the 1 purpose it was for, I was let down. The Mic is terrible. Everyone kept complaining no matter how low I turned down the mic sensitivity. I do no recommend these. They should be 20 not 50 bucks!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We are sorry about this issue and would love to make it right. Please reach out to our customer support team so they can assist you in finding a solution to your problem. -JLab Audio jlabaudio-conv

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great for gaming

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome. I love that they come with a protective case that I can keep them in when I am not using them. I really like that they have a built in mic that retracts out of the way when you are not using it. These are super easy to pair. The sound that comes through them is fantastic. They feel very sturdy and I like the weight of them when I am wearing them. The buttons are nicely placed and easy to use. You can tell a lot of thought went into the design. They charge quickly and come with the necessary cables too. I like that there is a place for the cables in the closed as well. Again. Well done in the design department all around

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Microphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for 2 days and the microphone got a short in it, returned for refund.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear this...If you ever have trouble please contact JLab directly for help. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son was not a fan of these for gaming on his Xbox One.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

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