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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 49 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers have good things to say about the JLab Work Buds True Wireless Earbuds' sound quality, noting clear audio for both calls and music, across multiple listening modes. Positive feedback also highlights the earbuds' battery life and comfortable fit. While some users mentioned charging issues, the overall experience appears to be quite positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-49 of 49 reviews
  • Rated 5 out of 5 stars

    It’s awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Really unique design and functions great. Very much recommend to get.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried returning these but Best Buy wouldn’t take them back because it was past the 15 day return policy, I bought this to use with my office phone and it doesn’t stay connected, the volume will not turn up loud enough to actually hear anyone and the sound quality is horrible!!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 2 out of 5 stars

    Not worth the headache

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly disconnects from it’s pair. If it didn’t. It’ll be a five star.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its alright

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio isn't that loud and the mic starts to get worse overtime

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased. Easy to use and pair to different devices.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible!!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are absolutely terrible the sound is horrible and the quality is worse.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t purchase these.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I try to make calls and no one can hear me. They say my voice goes in and out. I threw them out. Don’t buy this garbage.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Low quality earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low quality audio. Using it with Webex and MS Teams always would have me fidgeting with the sound settings in order to get better output from the earbuds.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    For work/home

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to connect through bluetooth, bought 2nd for home

    I would recommend this to a friend
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