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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 77 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers are impressed with the large and clear 10.1" Full HD screen, saying that they can see everything clearly even when using maps. They also appreciate the convenience of wireless Android Auto and Apple CarPlay, as well as the improved sound quality compared to factory head units. Some customers also find the additional features like tire pressure, RPM, and 0-60 readings to be valuable. On the downside, a few customers have mentioned that the price is high, but they still consider it a good value compared to other options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-77 of 77 reviews
  • Rated 5 out of 5 stars

    Best floating deck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Awesome features Well worth the price like they say you get what you pay for but the price increase I can see why it’s hard to purchase it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Car Radio

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Love it. If I had to buy it again I would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eh

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good enough…… blah blah blah blah blah12 more characters REmAiNiNG

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this stereo! However you can’t screen share or mirror with an iPhone, just android.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase havent yet been able to dive into all the features yet but options are there to add on .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, I liked it a lot. I recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BIG screen, Easy to use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BBIG screen and very easy to use. SUper simple to connect it with my Samsung Note. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product - we love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, clear and bright picture. Love it. It even made our speakers sound better. Wow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Radio!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen display is top notch. Love that it syncs with my phone and displays photos too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than my 90k dollar car radio

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look no further this wi do mpre than you can even imagine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best stereo ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, killer screen and top notch sound

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this on 5-30-24. As of Oct 7th, nothing works. It will no longer connect to my phone, I can’t connect to Wi-Fi for updates, if I plug my phone in with the usb, it still doesn’t work. For a $1200 radio this is very disappointing. Do not buy this, unless you want to throw your money away.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    So far, terrible experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I say this is terrible so far, because I can't even use the thing yet. I bought this thing last week and was told it would ship on time. I had to reschedule my installation appointment twice because Best Buy took almost a week to ship it. I just left from my installation appointment and it won't turn on. This is not the installer's fault. Apparently, there is a plastic bracket that goes behind the screen and the unit will not turn on without it. This happens to be the one piece that was not in the box. Best Buy customer service has been completely useless trying to talk to them and explain that I have a $1,500 unit that won't work because of a missing $3 piece of plastic. JVC customer service has been just as useless. I was able to find the missing part online. They're hard to find and it's going to cost me another $60 to ship a piece of plastic that costs $3 from overseas. And wait for it to arrive while driving a car with a nonfunctional unit. I'm sure the unit will be amaizing once it's actually working but this is ridiculous

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ok, but not for us.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We returned this radio. The screen was HUGE and covered our heating/a/c controls, but more importantly, it does not have the built-in GPS. We ended up buying an Alpine with smaller screen and you have to keep phone directly plugged into car for CarPlay to work, but at least we don't lose signal.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Might of gotten a lemon

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work with my 2010 Honda Element LX, would constantly be getting a "speed sensor" warning.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Really great and useful unit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is huge and expensive, but it is excellent. The screen is big but it does exactly what I wanted, which was to have a large legible screen to identify songs and artists. Glare does not seem to be a problem like it was with my old radio. With the inclued Apple Carplay, I don't have to bring an outside GPS into my old Sequoia and I have all of the Carplay features, The backup camera feature shows a huge screen, The equalizer and set-up allow you to customize the sound inside your vehicle. Although I don't use them, it also allows for other camera views through the system. Very happy with the decision to upgrade to this. Cheers

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Quality Control Issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really looking forward to having this head unit installed in my 4Runner. I ordered it online and it took awhile to ship but no biggie. I received it, purchased the antenna adapter, dash kit, and Maestro RR/vehicle-specific harness and was ready for the install. I get a call from the technician about 20 minutes into the install saying that there was a bad smell he noticed as soon as he took the unit out of the box. It was a very bad burning smell. He said he usually just goes right into installing the head units but something told him to bench test it prior and the unit would not even power on. It had all the tape/seals intact but perhaps it was sent to me used but for $1500 I expect better quality control. Thankfully, the technician recommended the Kenwood DMX9707S to me and had one left on hand to install instead. I can say I am much happier with it as it looks OEM in my 4Runner and I don’t have to worry about a huge screen sticking out of my dash just waiting to be stolen. I saved $600 and I am super happy with the Kenwood instead. I felt the need to write this review since I saw other reviews similar about this head unit. I cannot recommend it since I didn’t get to see it in action. Perhaps it was just a faulty one I received but I can’t imagine why it’d emit a burning smell and makes me question the longevity of such an expensive product.

    No, I would not recommend this to a friend
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