Black Friday is hereShop new DoorbustersShop now

Main Content

Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.5 out of 5 stars with 59 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, connectivity, and ease of use of the 6.8" Wireless Android Auto and Apple CarPlay Bluetooth Receiver. Many appreciate the reliable Bluetooth and seamless Apple CarPlay and Android Auto integration, finding the system easy to navigate and use. Positive feedback highlights the excellent radio reception and the device's smooth, fast connection to smartphones. The product consistently receives praise for meeting or exceeding expectations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-59 of 59 reviews
  • Rated 3 out of 5 stars

    Not bad, just not for me.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about it was good, just a possibly unique situation, where someone in the other line would hear their voice loudly on their end. The only other complaint was lack of local eq overriding phone eq. Hard to find the happy medium between phone and head unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased and installed by Best Buy York PA. Great customer service and clean and affordable installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New radio

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The transaction went real smooth.would recommend to anyone they needs anything for their car Thanks Bedt Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless Android Auto works well!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product so far!! Had a great installation, but did have to go back for a small installation fix because there was a big glare from the passenger window. After that was fixed its much easier to see - and I love the wireless android auto!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Experience

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easily installed and works great! Would highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Car play issue

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed the radio so far the first week. Only negative would be I some times have to unplug and replug the phone to get carplay to pick up after calls when the car is moving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service was quick and professional. Very happy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My review!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Wish it had physical volume nob. But great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jignesh Thakar

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and fantastic support from BestBuy! Appreciate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good kit

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of kit , well Installed and working perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Radio

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! Love the touchscreen, so easy to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok I guess

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing I think it’s missing is sound quality. My older unit I had before had better sound.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty unit

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy because when I get text messages while driving the playback only last a part of a sentence and then stops. A couple of other complaints but the main problem is the playback of texts is the big one.

    No, I would not recommend this to a friend
    • Brand response from JVCKENWOOD USA Team
      Posted .

      Thank you for taking the time to share your feedback. We're sorry to hear that you’re experiencing an issue with your JVC KW-M690BW receiver—it’s definitely not the experience we want for our customers. We’d love to learn more about what’s happening so we can help make things right. Please reach out to us at 1-800-252-5722 or email us at [email protected], and our team will be happy to assist you. Thank you for choosing JVC—we appreciate your support and are here to help! Best regards, The JVC Customer Relations Team

  • Rated 1 out of 5 stars

    won't refund cancelled item

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give this 0 stars if I could. They informed me it would be an extra $800 to install so refunded. 20 days later they still can't find my money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your time or money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working two weeks after professional installation at Best Buy installation an absolute overpriced waste of money

    No, I would not recommend this to a friend
    • Brand response from JVCKENWOOD USA Team
      Posted .

      Thank you for taking the time to share your feedback. We're sorry to hear that you’re experiencing an issue with your JVC KW-M690BW receiver, it’s definitely not the experience we want for our customers. We’d love to learn more about what’s happening so we can help make things right. Please reach out to us at 1-800-252-5722 or email us at [email protected], and our team will be happy to assist you. Thank you for choosing JVC, we appreciate your support and are here to help! Best regards, The JVC Customer Relations Team

  • Rated 1 out of 5 stars

    Jvc

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Radio, doesn’t always connect to your phone. It freezes and shuts off often.

    No, I would not recommend this to a friend
    • Brand response from JVCKENWOOD USA Team
      Posted .

      Thank you for taking the time to share your feedback. We're sorry to hear that you’re experiencing an issue with your JVC KW-M690BW—it’s definitely not the experience we want for our customers. We’d love to learn more about what’s happening so we can help make things right. Please reach out to us at 1-800-252-5722 or email us at [email protected], and our team will be happy to assist you. Thank you for choosing JVC—we appreciate your support and are here to help! Best regards, The JVC Customer Relations Team

  • Rated 5 out of 5 stars

    Radio

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is excellent and installation was great and professional

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Stereo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as stated. Install was great. Looks like factory and sounds great!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a “mic” labeled in the top left corner, yet still has an external wired mic that nobody can hear you out of, wireless carplay doesnt work (says gps antenna is not connected), none of the steering wheel buttons work, when i use my left turn signal it thinks i am backing up, the backup camera screen is almoat unuseable, and the wires for the mic and an ugly usb cable is sticking out the front. Ive had bad luck with all JVC radios in the past. Get something else.

    No, I would not recommend this to a friend
    • Brand response from JVCKENWOOD USA Team
      Posted .

      Thank you for taking the time to share your feedback. We're sorry to hear that you’re experiencing an issue with your JVC KW-M690BW receiver—it’s definitely not the experience we want for our customers. We’d love to learn more about what’s happening so we can help make things right. Please reach out to us at 1-800-252-5722 or email us at [email protected], and our team will be happy to assist you. Thank you for choosing JVC—we appreciate your support and are here to help! Best regards, The JVC Customer Relations Team

Sponsored