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1-20 of 78 Reviews

    • Brand Response

      Kanto Living 

      February 29, 2016

      bking1,

      As a mount company safety and strength are our primary concerns. We can only recommend installing into wood or concrete because metal studs are hollow and do not provide the structure necessary for our lag bolts to grip into. Sorry if this was not more clear before you purchased our mount, contact us using the support button on our site if you need additional info. KantoLiving

    • Brand Response

      Kanto Living 

      February 15, 2016

      Sherman,

      I'm sorry you had this kind of experience with our mount, it's the last thing we want out customers' to have to go through. It sounds like the mount was damaged during shipping which is unfortunate but occasionally happens. If it's not too much trouble we're hoping you can send photos of the packaging to support@kantoliving.com so we can identify what went wrong.

      The PDX680 can hold TV's up to 125 lbs at 24" stud spacing which means it has to be heavy duty and wide. It sounds like one of our smaller mounts might have worked better for your situation. Your last point is of some concern to us as none of our mounts are intended to install directly into drywall. Our manual only has directions to install into wood studs and concrete since drywall is not a strong enough substrate to hold up a 39"-75" TV.

      We apologize for the hassle our mount caused but we're hoping you still consider Kanto mounts in the future. Our customer support at 1 888 848 2643 can answer any questions about choosing the correct mount for your TV and can guide you through the installation process. Keep in touch if there's anything we can do for you, thanks. KantoLiving