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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 620 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the Descaling Solution, especially its cleaning abilities and ease of use. Many find that it improves the taste of their coffee. However, some customers feel the product is expensive. A few have also mentioned issues with the instructions and water flow.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 620 reviews
  • Rated 4 out of 5 stars

    Good solution but pricey if not on sale

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Find it on sale and it's a much better value. Works to improve life of my Keurig. So far, I'm a year in and using this product every three months keeps my coffee tasting good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this scale remover because my Keurig unit was starting to only produce anywhere from 3oz to 6oz when I wanted a 10oz cup. In the past I have used vinegar but I hated the smell and it not cleaned correctly it would instantly ruin my coffee as soon as I added milk. I tried this scale remover and it worked as described, it had no smell what so ever and it helped my unit by unclogging the inner solenoid. It took about a day for my unit to return back to normal. It may not fix all unit if they are too damaged do to scale build up, it's always better to use distilled water to begin with but everyone has a preference.

    I would recommend this to a friend
    • Brand response from Keurig Care
      Posted .

      Thanks for your review and feedback. We're happy to know that you're maintaining your coffee maker, keeping it clean and functioning properly. Happy brewing! KeurigCare

  • Pros mentioned:
    Coffee taste

    Rated 5 out of 5 stars

    Good Stuff!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried using white vinegar and it instantly clogged our Keurig. I had no idea this stuff existed and I'm glad we found it! Seemed to work great and our Keurig is finally making full cups of coffee again!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Descale

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use . It tells how to use right on the bottle. It’s a lot easier to use this then to try to use some thing else that you have to guess at . It descaled my pot and it makes it last longer and keeps it working right . I will definitely buy this again.

    I would recommend this to a friend
  • Cons mentioned:
    Water flow

    Rated 5 out of 5 stars

    Coffee maker now works like new

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Keruig stopped working. It wouldn’t process water through properly and would just barely spit water out. Put this through once and it worked perfectly. We did flush water through it several times before drinking it again.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    prepared descaling solution great option

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This descaling solution is perfect for handling that activity and keurig makes it even easier with this item. BB has a great price compared to other places for this item and is always readily available for purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    It worked well.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Descaling solutions for my espresso machine and kerig. Solutions from one bottle were used for both machines. It worked very well.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    i was today years old

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cleaned my 12-cup ninja coffee maker with 4 bottles. it worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must to keep your Keurig healthy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Keurig - Descaling Solution is a must have/must do if you want to keep it working well and the lengthen the life of the appliance. I would recommend using only the Keurig version and would not advise using off brand products. It is very convenient that they sell this at Best Buy!

    I would recommend this to a friend
    • Brand response from Keurig Care
      Posted .

      We're happy to know that you're descaling your Keurig coffee maker. Regular maintenance will keep your coffee maker performing at its best! KeurigCare

  • Rated 5 out of 5 stars

    Did exactly what it says it does!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Keurig was running slow and sluggish. Once my descaling light came on, I purchased this and its working again just like new! The instructions are easy to follow and brings your Keurig back to life.

    I would recommend this to a friend
    • Brand response from Keurig Care
      Posted .

      We're happy to know that you're descaling your Keurig coffee maker. Regular maintenance will keep your coffee maker performing at its best! KeurigCare

  • Rated 5 out of 5 stars

    Brews like new but descaling is time consuming

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with the results, but here's what you have to do. First, the amount of solution needed is based on your model. I needed the whole bottle. Second, you empty the descaling solution into your brewer's reservoir. Next you fill the entire bottle with water and empty that in your brewer. Then you let that sit for 30 minutes. Afterwards you completely fill the reservoir and brew at least 12 of your largest cup choices of fresh water, refilling the reservoir as needed. You can stop this process when the debris and sediment are no longer dislodged during the brewing process. I think it took 15-16 brews in my experience. Upon completion, you will notice an improvement in the brewing process. I also replaced the filter.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Very effective with little bother

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pretty sceptical as to whether this would clean up an old Keurig which was given to me by a friend. I was pleasantly surprised how it got rid of all of the deposits in the tank and now it looks like new!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning, Ease of use

    Rated 4 out of 5 stars

    easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i used to use vinegar but this works so much better and easier to get rinsed out

    I would recommend this to a friend
    • Brand response from Keurig Care
      Posted .

      Thank you for your review. Happy Brewing! KeurigCare

  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Keurig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied and keep cleaning. Recommend to use this than vinegar and water

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Legitimate brand-new product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as expected. My Keurig machine is working like a new one. I highly recommend you buy this product to keep your coffee maker in good shape. I also have to say that the product was much cheaper than in Amazon, and it was available to pick up.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Cleaning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used cleaning agent for my coffee pot. Did an excellent job

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Lasts a long time

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't have to clean my keurig often since it's just me using it, but when I use this. I can definitely tell a difference!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Good option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, it does the job but there are lower cost options out there that work just as well. Make sure you repeat steps several times as they recommend to get best results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved My Keurig!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew what descaling a Keurig is, but I had no idea how important it was when nearly a year after I purchased mine, it started running poorly. Coffee and even just hot water started coming out sluggishly. The official Keurig descaling solution returned my Keurig to nearly new without adding any foul odors to the machine, which using white vinegar would've done. There is a slight scene to the descaling solution, but it's very faint. Overall, it's a good product, but I wish it were cheaper.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    does the trick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overpriced but does what it is supposed to, which is descale a keurig.

    I would recommend this to a friend
    • Brand response from Keurig Care
      Posted .

      Hi Bryan! We are glad to hear you are taking care of your brewer! Cheers! KeurigCare

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