Customer Ratings & Reviews
- Model:
- 5000365485
- SKU:
- 6513007
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the K-Cafe SMART Single-Serve Coffee Maker and Latte Machine with WiFi Compatibility for its ability to make good, fresh, hot coffee and its ease of use. Many appreciate the frother and overall performance, while some find the design appealing. However, some customers have expressed concerns about the WiFi compatibility.
This summary was generated by AI based on customer reviews.
Best coffee machine!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite coffee machine! Can do it all - highly recommend the app is amazing
I would recommend this to a friendBrand response from Keurig Care
Posted .Thank you for this awesome review of your new K-Cafe SMART brewer! We are excited to hear that you've connected it to your WiFi and are using the App to enjoy all of its SMART features!
works fine but stops work after cleaning still doe
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works fine but stops work after cleaning still does not work
I would recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to learn that your K-Cafe SMART coffee maker is not functioning correctly Frank. That’s certainly not the experience we want you to have. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We are here to help!
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Everything is great especially the wifi Bluetooth allows coffees to be made before i get to the kitchen. Wonderful product!
I would recommend this to a friendBad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good but it doesn't taste like it supposed to
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review and feedback Salvador. We value your time and would like to look into the concerns with your K-Cafe SMART coffee maker further. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the past 5 years, I used different brands and types of coffee machine, this one is the best I’ve ever used.
I would recommend this to a friendBest gift ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love this machine. So many recipes included in the app
I would recommend this to a friendBrand response from Keurig Care
Posted .We just love hearing this Patricia! Thank you for taking the time to review your K-Cafe SMART coffee maker! Happy brewing!
Maybe electrical issues?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is great but it doesnt always read that I put in a new pod and I have to lift the handle and close it multiple times for it to allow me to brew.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello and thank you for your review David. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!
Nice coffee with very bad quality and no warranty
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having a competitor machine, I decided to gift my this Keurig machine. We used it for less than 3 months less than 5 times daily. It has an application that connects to the machine and helps tracking status and buying caps. Unfortunately, it broke down early january and Keurig is not honoring the warranty - they say that the serial number does not match their records even though I have the receipt and the machine was online. I am sitting with a very expensive lemon...
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Pablo, we're sorry to hear that you are disappointed with your K-Cafe SMART coffee maker, and your experience with Keurig Consumer Care. We would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
- Cons mentioned:Wifi compatibility
Keurig Smart coffe by maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because it stopped working after a few weeks. The smart component might be the real issue. App to dowload info did not function properly.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We understand your frustrations and are sorry to hear you returned your K-Cafe SMART coffee maker David. If you ever need assistance with any of our products, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Asowme
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente , funcional and practic am very happy whit my purchase
I would recommend this to a friendBrand response from Keurig Care
Posted .Thank you for sharing this! We’re so glad to hear that you’re enjoying your new K-Cafe SMART coffee maker. Happy brewing!
- Cons mentioned:Wifi compatibility
Waste of $250
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed. I can’t connect it to WiFi unless I have the machine on my coffee table in my living room. My kitchen is maybe 20 feet away from router. I can’t make a latte unless I’m connected to WiFi. And then to top it off Best Buy only gives you 15 days to make returns/exchanges. And I was 6 days late when I called to try to return. What a waste of $250 for something that doesn’t even work.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello and thank you for your review Lindsay. We apologize that the K-Cafe SMART coffee maker did not meet your expectations. This is not indicative of the experience that we strive to provide and we hope that you will allow us the opportunity to assist. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to hearing from you.
Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy review guidelines overall rating good The machine
I would recommend this to a friendBrand response from Keurig Care
Posted .Thank you so much for your review and feedback Adriana. We are so glad to hear you are enjoying the coffee maker and that you would recommend this product. We would love to earn a 5 star rating, so if we can improve your experience, or if you have any questions, please feel free to give us a call at 866-901-2739.
I am happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience! I am super excited with the equipment
I would recommend this to a friendBrand response from Keurig Care
Posted .Thank you very much for your kind words and for taking time to share this feedback. We appreciate the love!
Helpful and Beautiful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.liked the model I think it's a little complicated it think works well
I would recommend this to a friendGood
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the smart features on this. I never run out of coffee.
I would recommend this to a friendBrand response from Keurig Care
Posted .Thank you very much for your kind words and for taking time to share this feedback. We appreciate the love!
So, it freezes sometimes…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The frother is isn’t really remarkable and the brewing settings sometimes freeze, delaying the ability to brew. I think the idea behind adding technology to a coffee maker is clever, but I’m not sure Keurig has really mastered this just yet…
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello George and thank you for your review. The behavior you are describing certainly doesn't sound typical of the K-Cafe SMART coffee maker, and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!
Worth a change
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice coffee maker that remembers the what you use most.
I would recommend this to a friendGreat coffee pot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great coffee pot. Love being able to have a latte. Iced coffee feature is a bonus.
I would recommend this to a friendBrand response from Keurig Care
Posted .Thank you for sharing this Dorothy! We’re so glad to hear that you’re enjoying your new K-Cafe SMART coffee maker. Happy brewing!
Recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good excellent just recommend for friends and relatives
I would recommend this to a friendGreat job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product and Service I would recommend to everyone who loves having coffee at home
I would recommend this to a friendBrand response from Keurig Care
Posted .Thanks for the kind words Mauricio. We're glad to hear about how much you are enjoying your K-Cafe SMART coffee maker! Happy brewing!