Customer Ratings & Reviews
- Model:
- 5000204977
- SKU:
- 6355731
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer's easy-to-use features, its convenience, and its ability to brew both regular coffee and K-cups. However, some customers have concerns about the coffee maker's small water reservoir, durability issues, occasional leaks, and instances of it suddenly stopping working.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Defective
Don’t waste your money.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this coffee machine since September. It has been a headache. It often does not brew proper amount of coffee. I will select 8 cups and this is my end result as shown in the picture. We have cleaned it once a week and it will brew a small amount and then just stop. Very disappointed in this product.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Have you tried reaching out to our Consumer Care team regarding your K-Duo coffee maker Shelby? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.
- Cons mentioned:Defective
Problem solved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it-works perfectly. It’s even apparently a newer model then one a different company sent me that was defective. Pleasantly surprised and grateful.
I would recommend this to a friend - Cons mentioned:Defective
Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Kcup portion of this product never worked. Didn’t notice it until quite some time later and ended up buying a new coffee machine with similar set up by a different brand. Highly disappointing being that this is a Keurig and the amount of money I invested in this.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
- Cons mentioned:Defective
Unhappy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this since April and it quit working already! It will make a pot of coffee when you want a cup and a cup when you want a pot. :(
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that you have experienced problems with your K-Duo coffee maker. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!
- Cons mentioned:Defective
Very disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse coffee maker I've ever owned, worked ok for about a week, then wouldn't pump the water through, put vinegar through it and would work for like 3 or 4 times then repeat , every other day . Returned to store for another, hoping it's not defective!! By the way, KEURIG has the WORST customer service I've ever dealt with , after 2 weeks and 4 phone calls, WAST OF TIME !!!!!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hi Roger, we are sorry to hear about your experience. We pride ourselves on our Customer Service and always try to ensure the customer is satisfied with the outcome. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
- Cons mentioned:Defective
Frustrated
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m on my second one in 2 months. We bought our first one and it worked great for 2 weeks. After that it would not brew any more the a couple of cups in the carafe side. We bought the extended warranty and returned for a new one. After about a week with the new one the same thing started to happen. I would not recommend this to anyone. I now have to drive over 90 miles again to return this one and get something different.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that you have experienced problems with your K-Duo coffee maker. Have you spoken with our Customer Care team? The number is 866-901-2739, we'd be more than happy to help!
- Cons mentioned:Defective
Worked great for about 4 weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first this worked great but after 4 weeks the carafe side stopped working, and after 5 weeks the kcup side is not working. Trying to resolve through Keurig - but very frustrated.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
- Cons mentioned:Defective
Defective out of the box!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work correctly right out of the box. K-cup side worked fine but the 12 cup carafe side would not brew anywhere close to the number of cups it was set for. We tried numerous times at different settings without any success. A check of reviews and found that many experienced similar results. This one is going back. No more Keurig for us.
No, I would not recommend this to a friend - Cons mentioned:Defective
Defective Keurig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had to be returned. After several individual cups which worked fine, it made one pot that did not stay heated. Then it would not turn on again. Liked the size and idea, but it was defective.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
- Cons mentioned:Defective
k-duo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.right out of the box didn't work called Keurig they said it was defective. customer service was poor
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
- Cons mentioned:Defective
Less and less cups brewed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This coffee maker started off great. The benefit of having one coffee maker that could make a full pot of coffee and a single serving was great, but that was short-lived. Within about 2 months we started to notice that the cups brewed were less than the number of cups we set to make and it got progressively worse over time. It started with half a cup not brewed and we finally contacted Keurig when we set the coffee pot to make 12 cups and it would only make 9 cups of coffee. We looked online to see if anyone was having the same issue, but no one else seemed to say that they were having a similar issue. We cleaned and maintained the coffee maker properly since we use it a lot. Keurig sent us a warranty replacement about 3 months ago and we are having the same issue again. I will call this one a wash and just go with something else.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hi Anne, we are sorry to hear about the issues you have faced with your K-Duo Coffee Maker. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
What experts are saying
