Customer Ratings & Reviews
- Model:
- 5000204977
- SKU:
- 6355731
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer's easy-to-use features, its convenience, and its ability to brew both regular coffee and K-cups. However, some customers have concerns about the coffee maker's small water reservoir, durability issues, occasional leaks, and instances of it suddenly stopping working.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Easy to useCons mentioned:Stopped working
Awesome! *for a short time :(*
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really loved this coffee maker! I say 'loved' because it stopped working after 2 months (otherwise I'd give it 5 stars). It was returned to store and replaced with a Cuisinart duo coffee maker. Not sure what went wrong, but when trying to brew anything, pressing the brew button would turn off the machine all together. This was the first coffee maker I've had that had a separate water container, rather than pouring the water into a reservoir. I loved the separate container because it made it easier to clean, dry, and avoid calcium build up. Even though the look of the Cuisinart coffee maker is more appealing, this Keurig was overall better in my opinion.
I would recommend this to a friend - Cons mentioned:Stopped working
Good but stopped working.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the concept of the duo. Can make coffee for large groups of folks if they come over, or just a single cup in the morning if I am feeling lazy. The problem is the machine stopped working almost exactly 1 year after purchase. Luckily I got the warranty from BBY taking it back to exchange. Will give the duo one more shot before switching to another coffee maker/brand.
I would recommend this to a friend - Cons mentioned:Stopped working
Stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted a year before it stopped working. The unit will turn on but it will not heat and serve when requested. Very disappointed.
No, I would not recommend this to a friend - Pros mentioned:Single serveCons mentioned:Stopped working
Just won’t pump out water
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two of these back in may 2020. Loved the ability to brew single cups and a pot for guests. Unfortunately, they have both stop working within a week of each other this week. One will not even turn on, the other just heats up and no water ever pumps out. This happen a month again we ran a clean cycle and it work again until now.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .That's not what we would hope to hear. Our Customer Care team will be happy to assist you with this. Please get in touch with us at 866-901-2739.
- Cons mentioned:Stopped working
Good concept bad product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is nice in concept, but not very useful. You can't reheat the coffe or leavethe burner on. I used it one time and it stopped working all together. I wouldn't recommend this item.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not the experience we want you to have with your K-Duo coffee maker Michael. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
- Cons mentioned:Stopped working
Stooped working after 4 months can't return it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was great until stopped working completely after 4 months. I thought that i just needed to clean the filter and i bought two different keurig cleaning system but the water stopped running thought the machine and nothing is coming out now. I didn't even pay this yet
No, I would not recommend this to a friend - Cons mentioned:Stopped working
Done in 30 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was just what I wanted when I first purchased it. Exactly 30 days after bringing it home it stopped working. I followed all the troubleshooting suggestions and it it won't even turn on. I plan on returning it after the holidays and hope I receive a new machine or a refund.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned the K-Duo coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
- Cons mentioned:Stopped working
Worst coffee maker ever owned by us
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is without a doubt the most troublesome coffee maker we have ever purchased. We have hard water, however, this machine requires weekly descaling if you make coffee by the carafe, and the descaling process takes about 6-7 hours. We have had ours for six months now and it has stopped working. Very disappointing.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that you have experienced problems with your coffee maker. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!
- Cons mentioned:Stopped working
Unhappy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working within 8 months of purchase worked great until then but not worth the money for only 8 months
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for reviewing your K-Duo coffee maker Kasandra. We're sorry to learn that your machine is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to speaking with you!
- Cons mentioned:Stopped working
Stick with the Keurig Classic.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about one month slowed and I descaled it. Worked for one week and now won’t deliver any water to the cup. It will be replaced under warranty. I have a Keurig classic and I am pleased with that model.
No, I would not recommend this to a friend - Cons mentioned:Stopped working
non working keurig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Keurig- K-Duo 12 cup coffee maker stopped working after a week of use. I have tried calling to see about exchanging it but cannot reach anyone to help me. Very disappointed.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear about your experience. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help. Thank you for reaching out!
- Cons mentioned:Stopped working
It worked for awhile until it didnt
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The coffee maker is just okay. I had to call keurig for a replacement. The first one had a leak somewhere, the next one kept turning off and the third one just stopped working completely.
No, I would not recommend this to a friend - Cons mentioned:Stopped working
Short life span
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well but stopped working 28 months after purchase. As per Keurig support regarding the error code it generates, the unit cannot be fixed.
No, I would not recommend this to a friend - Cons mentioned:Stopped working
Crapped out after 8 months!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 8 months, can't return. Don't waste your money!! Bad design. I'd give it no stars if I could!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Have you tried reaching out to our Consumer Care team regarding your K-Duo coffee maker Michelle? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.
What experts are saying
