Customer Ratings & Reviews
- Model:
- 5000204977
- SKU:
- 6355731
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the convenience, multi-functionality, and price of the K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer. They appreciate the ease of use, the ability to brew both regular coffee and K-cups, and the space-saving design. However, some customers have concerns about the durability of the coffee maker, with some reporting that it stopped working after a short period of time. Others have mentioned issues with leaks and a small water reservoir.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Water reservoir
Nice machine, poor carafe design.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having the option of choosing between the carafe and a K-cup is nice, especially when I'm wanting to make enough for guests. The carafe itself, however, is not very good. If you have more than a few cups of coffee inside it, it'll leak down the side when you try to pour the coffee into a cup. I often have to compensate by making more coffee than needed since a good amount pours down the side (no matter how slow I pour it).
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .That's not what we would hope to hear! Our Consumer Care team will be happy to assist you with your carafe. Please get in touch with us at 866-901-2739.
- Cons mentioned:Water reservoir
New double coffee maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee maker is ok. Problem is the water reservoir part is cracked. I noticed it on second time i made coffee as i did not know where water was leaking from. K cup i have not used yet.
I would recommend this to a friend - Cons mentioned:Water reservoir
Leaking Carafe - Known Issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the Duo and was enjoying it until I realized that the carafe leaks over the counter when pouring 8/10 times. Looked online and this is a known issue which still hasnt been addressed by Keurig. Just google “Keurig Duo leaking carafe” and you’ll see. Now arguing with them to give a refund since Im past the Best Buy return timeframe. This is a great coffeemaker but completely useless if the carafe leaks.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .That isn't the experience we want you to have Steven. Our Consumer Care team would love to help. Please give them a call at 866-901-2739.
- Pros mentioned:Single serveCons mentioned:Water reservoir
Keurig single + drip
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Typical single serve function works okay, like other Keurig. Drip maker has some issues if not perfectly aligned. Water fill tank in a bad spot and hard to handle design.
No, I would not recommend this to a friend - Cons mentioned:Water reservoir
This coffee maker sucks
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly - it sucks. Worst coffee maker with more glitches than a microsoft computer. it turns off automatically. Even if its plugged in. Takes forever to warm back up. Often it is unable to make a cup of coffee because it doesnt register the water tank or that a pod is in there. Super disappointed. Cant wait to take this thing out back and destroy it with a bat like office space. Going to find a new coffee maker this week because i cant take it anymore!!!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello Lizzy and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
- Cons mentioned:Water reservoir
Leaves coffee tasting like plastic.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using a Cuisinart for 20+ years, this coffee maker pales in comparison. Coffee tastes like plastic. Also, every single time I pour a cup of coffee, the carafe leaks somewhere around the rim, so there's a puddle on the counter. Very disappointed, overall.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not the experience we want you to have with your K-Duo coffee maker Diana. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!
- Cons mentioned:Water reservoir
Carafe spills every time.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the start the carafe leaked every time you went to pour a cup. I called Keurig and got a replacement carafe. it does the same exact thing. Also after cleaning with Keurig cleaning solution several times, I cannot get the Descaling light to go off. It makes good coffee, too bad some always ends up on my counter or floor. I have taken to pouring over the sink. Ugh!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Let's get you some help with your K-Duo coffee maker. Please call Customer Care at 866-901-2739 to get started.
- Cons mentioned:Water reservoir
Garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Carafe leaks almost as much as it pours coffee. Missed my return window. Garbage it goes
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Let's get you some help with this. Please call 866-901-2739, Customer Care will be more than happy to assist!
- Cons mentioned:Water reservoir
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit did not work. Directions are poor. Awkward having water tank in back of unit if you have on countertop under cabinets.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your K-Duo coffee maker. Thank you for reaching out!
- Pros mentioned:Easy to useCons mentioned:Water reservoir
Good value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and efficient. Makes a good cup whether through the carafe or the single-serve quickly. I like the drain stand for the single-serve is removable. Makes room for tall travel mug. Only wish it had a larger water tank. I'm constantly filling it
I would recommend this to a friend - Pros mentioned:Single cupCons mentioned:Water reservoir
Nice coffee maker, poor coffee pot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The coffee maker is outstanding like all Keurig products. It makes good coffee with either the K pods or using bulk coffee. We found the water reservoir a little difficult to maneuver when the unit is under an above the counter shelf, but using a large measuring cup to fill it makes for an easy fill. The problem with the unit is that the pot itself is very poorly designed in that it is almost impossible to pour a cup without having it spill all over the counter. Keurig should send a properly designed pot to all purchasers who register their unit.
I would recommend this to a friend - Cons mentioned:Water reservoir
Keurig 12 cup and single coffee maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned the Keurig one cup for years and decided it was time to get the coffee maker and single serve combo. It sits on the counter nicely and doesn't take up much more room than the single serve. It's a bit difficult to fill the water reservoir but manageable.
I would recommend this to a friend - Cons mentioned:Water reservoir
Great, except it leaks....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had the brewer a few weeks. At first it was great, love having the option for a pot ir single cup. The only problem is the carafe leaks. It didn't leak at first but now we have to pour our cups over the sink or coffee gets everywhere.
No, I would not recommend this to a friend - Cons mentioned:Water reservoir
Only 5 Problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1. Not Hot Enough 2. Carafe Leaks No Matter How You Poor 3. Only Makes 10 Cups Out Of The 12 4. Hot Plate Only Stays On 2 Hrs. 5. Third World Customer Service Is No Help
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
- Cons mentioned:Water reservoir
Carafe Leaks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. Carafe leaks. Keurig as replace our carafe twice. All three leaked.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. We would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
What experts are saying
