Customer Ratings & Reviews

NOT RECOMMENDED After few months of usage the 2.4" color touch display malfunction, every couple cups of coffee, lines appear on a screen . Water going from this unit is not really HOT.

This machine sounds like a train coming when it is filling the cup; way too noisy. Despite having a temperature control, its hottest setting isn't hot enough. It sometimes only partially fills the cup. I replaced a cheaper version with this one, because the cheaper one was a piece of junk as well. big mistake. If anyone else made a coffee maker that used K cups, I would buy that instead.

I bought 2 of these model and both had the same problem. After about a 4 weeks of use, these coffee makers would stop in the middle of a brew with some message saying brewing has stopped, maintenance required, clean the needle blah blah blah... so I played the game of cleaning the needle, running hot water (3 times) and it would only fix it for about 5 more brews and then it would happen again. The only reason I gave it one star was because when we called Keurig support (because it was past the 30 days to take back to Best Buy) they walked me theough cleaning it (Which I explained I’ve done several times) and eventually shipped me newer models for free and shipping labels to send the defective units back to them. They handled the issue properly and very thankful for that.

I have wanted a Keurig since I first saw them years ago. I hesitated because of the expense per cup compared to the traditional drip method. Finally the convenience factor won us over and we bought our first machine. After enjoying a few days of our new found coffee maker, the nightmares began. Once a cup started it was quickly interrupted by an error message that the water pressure was inadequate for the success of the brew and we had to start over using a complete reset of the system. After becoming a very frequent event, we finally called the 800 number only to find out that we should not be using a Kuerig if we have well water or softened water of which we have both. So, we had to switch to using bottled water thus raising our expense even higher and even still there are failures in our brewing. We have wasted countless numbers of k-cups and now store bought water. My morning coffee is a little too important to be delayed or abandoned and I feel like it's not worth getting up in the morning. Not Happy!

I had three in two weeks and I had to take them all back

I like Keurig and most machines I've used work fine but this one says the needle was clogged after about a week or so of use. Mind you, we ONLY used it for hot water for tea, so there wasn't anything clogging the needle as far as our use. Called Keurig and followed their instructions to un-clog it as well as the demo video online. Nothing cleared it. Was MOST UPSET that I couldn't get my money back from Best Buy, because it had been more than 15 days since we picked it up from ordering it.

I brought this Keurig brewer in 12/2016. I did not need to use it immediately so I but it way in my closet. 2.5 years later when my old K45 brewer started acting up & decide to open the Keurig K425 & use it. But the K425 had nothing but problems. Sometimes it would power on & sometimes not. Also the LCD screen most times does not work. I guess I should of open it & use this brewer as soon as I received it.

I wanted to upgrade our basic Keurig so decided to try this fancy led screen model. Big mistake. The screen kept going out -- had lines on the screen and just didn't work. I returned it for another thinking that it was just a fluke, but the next one did the same thing. Ended up purchasing a more basic model similar to our first one. Our last one was 6 years old and still worked well. I should have just kept it.

The coffee maker started out fine. It made good coffee but one week after we started using it the touch screen got to where we could not see anything on it. We had to unplug it and sometimes it would come back and sometimes it would be a blank screen. I would unplug it again and wait till the next day then plug it in again and it would work.I am returning it and getting my money back.

Easy to set up from the box. Love digital display and touch screen features

Don't like the K Cup ID sensor and have problem with grounds flushing into my cup when filling

I have had this unit less than a week and all ready having problems with it. Very disappointing that you spend close to $200 on a coffee maker and within a week you can not even get one cup of coffee. Seems like these Keurig's are getting to be more trouble than they are worth.

This is my first Keurig and my last. I haven't even had this thing for 5 months and I already have to send it in. After about 2 months of having it, the display screen started to act funny, couldn't read it, pixels were going out. After that it got worse and worse until now it will not even display anything.

the power functions on the touch screen rarely works and is very frustrating. I've cleaned the displayed; unplugged the Keurig; and the machine still won't turn on. I have only used this Keurig about a dozen times.

Not the greatest product, I can't return it because the store states 15 day return policy. I was out after I bought it and I don't use it everyday so I feel I should be able to get a new one.

Why was this product sold to me when they knew there was missing part to it No filter holder /why sell a product then have to buy the rest at another store . But if you buy keurig in another store it's all in the box

After serveral coffee machines making loud pumping noises, returning for another, tried a few, then the last one lasted a couple days, the touch screen went bad. Done with the 2.0 machines.

Makes coffee fine, if I'm not having to unplug and reset it, so the screen comes back on. I've stopped setting the time due to having to unplug. Going to return it, just hadn't had time yet.

I will never buy a 2.0 model again I had one of old models and worked for 7 long years and it was a lot faster and didn't clog up like this does.

This Keurig leaked from the base. It was the second one I purchased within a week. I even tried a different model, but both leaked water from the base.