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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 16 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-16 of 16 reviews
  • Rated 5 out of 5 stars

    Set it and forget it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a very large basement with insulation and it smelled musty, so I decided to get a dehumidifier (along with a whole home humidifier on my HVAC, go figure!). This guy keeps the humidity down so I never have to worry about mr. mold or mildew brewing inside the insulation. I set it the first day I got it, checked up on it here and there, but it has worked brilliantly all on it's on with no oversight.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good unit that is more reliable than the others

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’ve been pleased with the Keystone dehumidifier. It looks like a more basic unit but has all the features I need. Also looked it up in consumer reports and it was more reliable then most of the other units out there. I’ve had several other brands that did not last and died just outside of the warranty period. While I’m not an extended warranty fan in general, I recommend anyone buying a dehumidifier to get one. I’ve had great results from Best Buy when I’ve had issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quiet

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am please with this dehumidifier however it is made of a lot of plastic... my concerns are... how long will it last? I believe it can be very fragile.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quiet running dehumidifier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dehumidifier however the instructions are not clear as to the adjustment of the humidity vs the timer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device works very well for my basement. I have to empty the water maybe about once every week and half.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good machine

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly quiet but only complaint is the auto mode seems to switch on/off too rapidly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good unit, some what quiet. Will like more adjust. Will recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT Dehumidifier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit does a great job removing humidity from my basement. The unit is quiet with an easy to understand control panel and can be connected to a regular 5/8" garden drain hose eliminating the need to empty the 1.6 gallon drain tank.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Dehumidifier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money you can’t go wrong with Keystone dehumidifier. Great features there’s a warning light when to clean filter, there’s a little ball float for the water level and it’s quiet I’m very please with this machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It just works.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set it up, plugged it and been working fine ever since. Came with a hose adapter, was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Omg

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our basement is smelling better and is soooo much dryer you can tell when you walk down the stairs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reviewing, it looks nice and convenient that is easy to use and carry wherever you go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it does a great job and love the hose attachment makes it easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for a basement!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it in my basement. Very easy to use an empty.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Literally the same as Spyder

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased mine Aug 2014 and it died September 2016! So, that's two for two on this review board! Get another brand...possibly a different model but this one isn't good!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great until it DIED

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the exact model except 50 pint version July 2014. Worked great until end of summer 2016 I find ice all over the front and an "EC" error code. Will not work and EC error code every time now. Suspect Freon leak and it is useless now.

    No, I would not recommend this to a friend
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