Customer Ratings & Reviews
- Model:
- KET-005
- SKU:
- 6379969
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the Smart Ear Thermometer for its ease of use, accuracy, and accompanying app. Many users find it quick and simple to operate, while others appreciate its reliability in providing accurate temperature readings. The app integration is also well-received, with users highlighting its functionality and convenience.
This summary was generated by AI based on customer reviews.
Too much shared data - okay if your only option
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because it was the only thermometer I could find during the pandemic but the amount of information it wants from me is alarming. As soon as I can get a normal "dumb" thermometer I'll buy one and take my data back.
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hi JessicaG,
Thank you for reaching out and voicing your concerns in regard to your privacy and data. We want to let you know that we take privacy very seriously and wanted to provide our Privacy Principles so you can understand exactly where we stand.
https://www.kinsahealth.co/privacy/
Also, you are NOT required to use our app to use our thermometer, but you will lose out on a lot of benefits that include, temperature tracking, health guidance, and direct access to our support team. If you want to use our thermometer as a "regular" thermometer, you can do that by following this guide here - kinsa.help/SmartEarNoApp
If after following this article, you are still unable to use your thermometer to your desire, we would love for our support team to help figure out a solution for you.
Please use this link to reach out to our support team: kinsa.help/ContactUs. Once you contact us, we can gather more information and see how we can remedy this situation for you.
Hope this helps!
- The Kinsa Customer Happiness Team
STOPPED WORKING
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for about one month and then it stopped working.
No, I would not recommend this to a friendDisappointed. Not for babies.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter what I tried I could not get this to read my 2 year old or 6 month old. Worked great on everyone older. Unusable for us. Returned.
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hey Customer,
We're sorry to hear about the Smart Ear issues with your children. We stand behind every thermometer, and know you have already returned your thermometer but wanted to provide some context around getting a good ear reading. Since the thermometer requires a straight line of sight to the ear canal, it can be difficult for younger users due to the ear canal having vary differing shapes, also having to stay still to get the good reading.
In the future, we recommend the QuickCare thermometer which is great for newborns and babies. We also have a QuickScan forehead thermometer that is a lot easier to use for squiggly children. If you have any questions, please feel free to reach out at kinsa.help/ContactUs
- The Kinsa Customer Happiness Team
Wrong info. Won't work without downloading app!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Description/Instructions say it can be used with or WITHOUT your mobile device. However, it would NOT work at all without 1st downloading the manufacturer's app! ...which I am not doing for a thermometer. I'm returning it and hoping I won't be charged return shipping.
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hey Rbx. We're sorry for the confusion, but this isn't true. All Kinsa smart thermometers can work on their own without the app. Push the button once to turn it on, and when APP appears on the display, double-click the same button again - as explained in the included instructions. For more detail, we've written a guide specifically on how to use our thermometers without the app: kinsa.help/NoApp
Can't use without app
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The manual says that you can use it without your mobile device but it won't take your temperature without first downloading their app which I have no intention of doing. I'm planning on returning or throwing it away if returning is not on option.
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hey there! We're sorry for the confusion, but your Kinsa smart thermometer CAN be used without tthe app - as explained in the included instructions and our guide at kinsa.help/NoApp. But for anyone reading this, here's how: 1. Push the button on the thermometer to turn it on. 2. When APP appears on the display, double-click the same button again. 3. You're done. Your Kinsa smart thermometer will now act like any other digital thermometer and take readings immediately. We hope that helps you, and anyone else reading this review.
If zero stars was an option...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe mine is just a dud, but it is total junk. 3 degrees off my temp with my oral thermometer. If I wasn’t sick right now, I would try to return it. I bought it so I wouldn’t be sharing an oral thermometer with my family. Total waste of money.
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hey Mari. We're so sorry for these off-readings. 3 degrees certainly are a lot. It's important to know that temperatures can vary across different parts of the mouth by a full degree or even more. If you haven't already, follow this guide to get much more accurate and consistent readings: kinsa.help/QuickCareAccuracy If that doesn't fix the issue, let us know at kinsa.help/ContactUs and we'll do whatever it takes to make it right. Thanks for reading this message!
Not great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were not able to get accurate temperature readings.
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hey Libby,
We're so sorry to hear that your thermometer is having issues getting accurate readings. Luckily, we have some troubleshooting steps that fixes these types of issues pretty frequently.
Since all ear thermometers take readings instantly, they rely on three things to get accurate readings: a clean sensor, a direct line of sight to the ear canal, and good technique. Please review these articles to see if we can resolve this issue for you.
Article on how to take great readings: https://kinsa.help/SmartEarTechnique
Article on how to fix off readings:
https://kinsa.help/SmartEarAccuracy
And the last article I wanted to share goes over how to clean the device. Sometimes the tip of the sensor can have debris or earwax to interfere with it, which can cause inaccurate readings.
Article on how to clean your thermometer: https://kinsa.help/CleanSmartEar
If after following these articles, you are still unable to use your thermometer, we would love for our support team to help figure out a solution for you. Please use this link to reach out to our support team: kinsa.help/ContactUs.
- The Kinsa Customer Happiness Team
Inaccurate and inconsistent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is basically useless. It shows my temperature as ranging from 95-98 degrees on repeated measurements and does not match other thermometers at all. According to this thermometer I should be dead from hypothermia half the time.
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hi Echopigeon,
We're so sorry that you have been getting such inconsistent ear readings from your thermometer. We know that it is never a good time for a thermometer not to work, and we would love the opportunity to help make this right.
First, I wanted to provide a help guide that goes over exactly how to help get better and more accurate readings when you use your Smart Ear thermometer. That guide can be viewed here - kinsa.help/SmartEarGreatReadings
If after following this article, you are still unable to use your thermometer, we would love for our support team to help figure out a solution for you.
Please use this link to reach out to our support team: kinsa.help/ContactUs. Once you contact us, we can gather more information and see how we can remedy this situation for you.
Hope this helps!
- The Kinsa Customer Happiness Team
Doesn't work at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very wildly inconsistent readings from this device. It gives off different readings when used the exact same way with each reading being seconds apart.
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hello,
We're so sorry that your Kinsa Smart Ear thermometer was giving you inaccurate readings. We strive to make sure our product is accurate and consistent. Since all ear thermometers take readings instantly, they rely on three things to get accurate readings: a clean sensor, a direct line of sight to the ear canal, and good technique. Please review these articles to see if we can resolve this issue for you.
Article on how to take great readings: https://kinsa.help/SmartEarTechnique
Article on how to fix off readings:
https://kinsa.help/SmartEarAccuracy
And the last article I wanted to share goes over how to clean the device. Sometimes the tip of the sensor can have debris or earwax to interfere with it, which can cause inaccurate readings.
Article on how to clean your thermometer: https://kinsa.help/CleanSmartEar
If after following these articles, you are still unable to use your thermometer, we would love for our support team to help figure out a solution for you. Please use this link to reach out to our support team: kinsa.help/ContactUs.
Once you contact us, we can gather more information and see how we can remedy this situation for you.
Hope this helps! - The Kinsa Customer Happiness Team 😀
Not accurate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mixed readings, even when comparing temp with other thermometers. Not accurate, was not happy with the product.
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hey Danie, and thanks for your feedback. We're not quite sure which thermometers the Smart Ear is being compared against, but it's important to note that not all thermometers are created equal. A contact thermometer (which touches the body, like an oral thermometer) will always be more accurate than a non-contact thermometer (like an ear or forehead model) But there are things you can do to make sure you get the best readings possible. 1. Make sure the sensor is clean. It doesn't matter how good the technique is if the sensor is blocked with dust or debris. 2. Gently pull the ear back to straighten the ear canal. These two steps will fix most off-readings, and our full guide at kinsa.help/SmartEarAccuracy will fix the rest. Let us know if we can help at kinsa.help/ContactUs and we'll do whatever it takes to make it right.
forget it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for two tries It was a desperate time, and I needed it to work that time But it reads incorrectly ever since You better forget it.
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hey Ricky. We're so sorry that your Kinsa Smart Ear failed you when you needed it most. It's hard to say for sure without more details, but this could be case of holding down the button too long. To power on and take a temperature with the Smart Ear takes just a quick button press. But if the thermometer is turned on, and then the button is clicked again to take a reading, but held down too long, this forces the thermometer to power off. If you haven't already, please try giving the Smart Ear just quick clicks (think the same speed as clicking a mouse) and you should be good to go. If not, let us know at kinsa.help/ContactUs and we'll do whatever it takes to make it right.
Low Temperature Over And Over
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to buy a real thermometer and I was fine. This product is absolutely the worst. Return and recommend no one buying this item.
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hi Endgame. We're so sorry for disappointing you with our Smart Ear. We're not sure what the problem is from your review, but we stand behind every thermometer we make and we'll do whatever it takes to make it right. Please drop us a quick note at kinsa.help/ContactUs and we'll take care of you!
Don’t buy! False temps!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend. Inaccurate readings almost 100% of the time. Get a digital forehead or old school under the tongue before this junk
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hey there. We're so sorry for the off readings you got from your Smart Ear. We're not sure what could have happened here, but since ear thermometers take readings instantly, they're a bit more reliant on good technique to get good readings. If you haven't already, follow the quick steps in this guide and you'll have great readings in no time: kinsa.help/SmartEarTechnique
worse then DOA
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 DOA 2 requires APP with notification and location services 3 medical product NOT in a sealed box
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hey Craig and thanks so much for your feedback. 1. It sounds like Best Buy put a faulty unit back on the shelf which should absolutely never happen. Please contact us at kinsa.help/ContactUs so we can identify your specific Best Buy store and follow up with them. 2. The app is NOT required, but if you do use it, notifications and location data are also NOT required. If a customer chooses to opt-in, we use anonymized, aggregated data to build our real-time map of human health, available to everyone for free as a public service at healthweather.us. 3. See #1
Please get in touch with us at kinsa.help/ContactUs so we can follow up with your Best Buy store and make absolutely certain that they know never to put returned thermometers back on the shelf.
Do not waste your money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work dont say the right temperature only wrong number
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hello - We're so sorry to hear that your thermometer seems to be giving inaccurate readings. Our team would love the chance to help make this right for you. Please send us a message by visiting Kinsa.Help/ContactUs or send an email directly to Support@Kinsahealth.com and one of our Customer Happiness Agents will get back to you very soon. - Kinsa Customer Happiness Team.
Stop working after one week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is junk. Stopped working after one week I had to return it. Don’t buy this one
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hey Peter. We're so very sorry that your Smart Ear stopped working like this, especially so soon after getting it. It's hard to say for sure why this happened, but we stand behind every thermometer, so if anything goes wrong with your thermometer, let us know at kinsa.help/ContactUs and we'll do whatever it takes to make it right.
Doesn’t work properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Temperature display is not accurate. Usually 1.5 degrees below actual temperature.
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hey Csrm! We're really sorry for these low readings. When that happens, especially after using the thermometer for a while, this is almost always due to a build-up of dirt on the sensor or not getting the sensor into the right position. If you haven't yet, please try cleaning the sensor with a cotton swab and alcohol, and then use this technique to get the best readings from your Smart Ear: kinsa.help/SmartEarTechnique
Not accurate at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept reading 94 for me and my fiancé when oral one read 98.6
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hey Nwp. Yeah, these readings are definitely far too low. When low readings happen, they're almost always due to a build up of dust on the sensor window and sometimes improper technique. (Since ear thermometers take readings instantly, they rely more on good technique to get good readings) Please try cleaning the sensor with a cotton swab and alcohol, then follow the technique in this video and you'll be good to go! kinsa.help/SmartEarTechnique
Total Failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work at all. Trying to return in safe manner.
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hey there, and we're so sorry for the disappointment with your Smart Ear thermometer. We're not sure what's going on here from your review, but we have two suggestions. 1. If the thermometer won't power on at all, it may have failed during a firmware update. To fix this, open the Kinsa app > Settings > Thermometer Recovery. 2. If the readings are off, please clean the sensor with a cotton swab and alcohol and then use this guide to get the best readings: kinsa.help/SmartEarTechnique
Cheap crap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible quality, doesnt read correctly and says error half the time
No, I would not recommend this to a friendBrand response from Kinsa Team
Posted .Hey there, and thanks for your feedback. We're so sorry that your Smart Ear has let you down. If you're using it to take a reading from either of your two (beautiful!) babies, this might be the problem. Ear thermometers are great squirmy and fidgety kids, but ear canals in infants can be particularly small and curved, making it difficult for any ear thermometer to get into the proper position. This is why we recommend that parents use a device such as the Kinsa QuickCare thermometer for the most accurate readings for infants. If our technique guide doesn't help (kinsa.help/SmartEarTechnique) drop us a quick note at kinsa.help/ContactUs and we'll do whatever it takes to make this right for you. Thanks for reading this message!