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Customer Ratings & Reviews

KitchenAid - 1.6 Cu. Ft. Microwave with Sensor Cooking - White-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 20 reviews

65%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 20 Reviews
  • Rating: 1 out of 5 stars

    Paint peeling off the wall

    Posted
    NKeil
    • My Best Buy® Member

    Purchased 10/24/14 The paint has been peeling away from the side of the microwave! DEFECT!!!! This paint is peeling away from the top of the microwave near the vent holes. A place that rarely gets touched! It has not been scratched. THIS IS A MANUFACTURER'S DEFECT! KitchenAid/Whirlpool's response: We recommend you don't use it! Throw it away. KitchenAid/Whirlpool refuse to offer any assistance with their defective microwave! I recommend you not buy a KitchenAid/Whirlpool microwaves.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hello NKeil, thank you for your review. We sincerely apologize for the concerns with your Microwave and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating: 1 out of 5 stars

    4 years old, broken lock rail, not parts sold!!!

    Posted
    Thomas
    • My Best Buy® Member

    Sad to see Kitchen Aid not supporting its own products. 800 dollar unit, 4 years old, two repairs so far, and now the third repair I am told KitchenAid does not sell the plastic rail that allows the door to open and close. They said sorry, since it is a counter top unit. I would avoid Kitchen aid until they get there act together. I could have purchased a much cheaper unit if I knew Kitchenaid was sellting throw aways.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Thomas, thank you for your review. We would like to inquire about your review with you. If you have not had your issue resolved, please email us at NAR_Customer_Solutions@kitchenaid.com at your earliest convenience with your username (Thomas), a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, KitchenAid Social Care KitchenAidBrand

  • Rating: 5 out of 5 stars

    1.6 cu ft Kitchenaid Microwave

    Posted
    Sparky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Bought this unit to match my Kitchenaid ensemble and because it was the only size that would fit my location. So far the unit has performed well with no problems. It looks good and appears to be made with good materials. Price was kind of high compared to other similar microwaves but got a discount from Best Buy for multiple items purchased which helped.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Big Disappointment

    Posted
    whippet8
    • Verified PurchaserVerified Purchase

    Arrived with broken styrofoam packaging and a broken turntable support. Microwave larger than advertised dimensions and does not fit in our under cabinet self. To use on the counter the metal/plastic feet cause it to slide all over the place. Have to push command buttons repeatedly to use. Kitchenaid no help at all. Am looking for rubber replacement feet.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      whippet8, we thank you for your review and are sorry to hear of the concerns you're having with your KitchenAid® Microwave. We would like to look further into this for you. Please email us at NAR_Customer_Solutions@KitchenAid.com with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please include a brief description of your concerns in your email. KitchenAidBrand

  • Rating: 3 out of 5 stars

    I expect more from KitchenAid

    Posted
    SCSC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This microwave looks great and works well. Only drawback is the lifespan of this appliance. This is the THIRD one I have replaced in the past 6 years. We use ours every day and the longest one has lasted has been slightly over two years. I would expect more from a KitchenAid at this price but matches our other appliances.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor quality

    Posted
    RMM5
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought a Kitchen Aid expecting the same high quality that I experienced in the past. I was surprised that the quality was so bad. The button to open the door was so stiff it was hard to open. Trim is now made of cheap plastic. The one I removed from the old KitchenAid microwave was metal and much more sturdy. I returned the microwave.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      At Kitchenaid, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. However, if you feel that the unit is not working as designed, we suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you email us directly at Kitchenaid_Reviews@Kitchenaid.com

      Thank you for your review KitchenAidBrand

  • Rating: 4 out of 5 stars

    for the money, a bit of a disappointment

    Posted
    mark
    • Verified PurchaserVerified Purchase

    smaller and louder than the original kitchen aid microwave that this replaced. but we felt we needed to stick with kitchen aid for the uniformity of our kitchen appliance set. also, be careful to order the correct trim kit. our salesperson ordered one that was too large given the dimensions provided.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Lols sharp and easy to operate

    Posted
    Chefbw11
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Replaced an older model of same unit that was many years old. No complaints. New model has slightly different look but cooks well, easy to clean, and happy with purchase

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Replaces old microwave in cabinet. Fit perfectly.

    Posted
    Kirk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Good features, with trim kit matches my KitchenAid wall ovens. Working well so far (2 weeks). Button that opens the oven could be better quality, but quite satisfied so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Powerful piece

    Posted
    TexasDGz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Bought this to coordinate with other KitchenAid appliances and looks great as part of an all-white cabinet setup. Very powerful microwave. A little expensive but worth it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great microwave for kitchen built in space

    Posted
    mickeydee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    salesperson recommended and it was perfect. fit perfected in space where old microwave had been built in for years. easy installation

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great microwave

    Posted
    Fernando
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Needed a microwave for the built in cabinet and this was the best option available.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Tried to order 4 times each was damaged

    Posted
    Cathy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    i ordered this microwave 4 times. Each time it came in damaged. Nervier got to use it. I gave up

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    KitchenAid Mircowave review

    Posted
    Timmy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This microwave warms food pretty quick than other microwaves i have used in the past and looks luxurious.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great price for microwave

    Posted
    mtngal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Replaced a 19 yr old KA model with this one. So far so good!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great and very quiet!

    Posted
    Lh125
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Heats food evenly and is extremely quiet. Great microwave!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So Far so Good

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Controls are a bit stiff to operate but happy with this purchase so far

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great microwave

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is a very nice microwave. We used the trim kit and it looks just amazing.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works fine

    Posted
    benny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Installers were good and fixture works well at this time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very nice product

    Posted
    Dads
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Microwave is fast and easy to use just enough buttons

    I would recommend this to a friend