Customer Ratings & Reviews
- Model:
- KMCS1016GWH
- SKU:
- 6051071
Rating by feature
- Performance
Rating 4.2 out of 5 stars
- Cook Settings
Rating 4.1 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
Customers are saying
Customers love the compact size and ease of use of the 1.6 Cu. Ft. Microwave with Sensor Cooking, praising its powerful performance and sleek appearance. However, some customers have expressed concerns regarding the product's durability and the door mechanism, citing instances of malfunction and uneven heating. Despite these issues, many appreciate its quiet operation and convenient features.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Quality
Tried to order 4 times each was damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i ordered this microwave 4 times. Each time it came in damaged. Nervier got to use it. I gave up
No, I would not recommend this to a friend KitchenAid Mircowave review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave warms food pretty quick than other microwaves i have used in the past and looks luxurious.
I would recommend this to a friendVery good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used the similar product and it perfectly match the kitchen.
I would recommend this to a friendSo Far so Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controls are a bit stiff to operate but happy with this purchase so far
I would recommend this to a friendgreat price for microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a 19 yr old KA model with this one. So far so good!
I would recommend this to a friendTwo years later - buttons no longer work.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this microwave for almost exactly two years now. Similar to other reviews, some of the buttons no longer work. Started with the number "3", and, two weeks later, now the "Start" button doesn't work. Additionally, some of the display lights / lines are going out as well. Could not be more disappointed in a microwave that costs this much.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello awade, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad microwave purchase as it was Danted. And we did not get any refund for that danted microwave
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello PemaM! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Not same quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was to replace my old one which was the same model but the quality of this new one is inferior
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, ConnieR. We apologize for the concerns that you are experiencing with your Microwave, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overpriced and very loud door closing mechanism. I have a kitchenaid dishwasher that is great. Not nearly the same quality with the microwave. Disappointing.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Kitchen, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All is on good working order. No issues to report.
I would recommend this to a friendNew KitchenAid Appliances
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received it very quickly, have not used it yet why I gave it 4 stars.
I would recommend this to a friendPoor product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 1 year ago and the plastic on the buttons is bubbling also the open latch is now broken
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Badpurchase, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Works fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were good and fixture works well at this time.
I would recommend this to a friendPowerful piece
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to coordinate with other KitchenAid appliances and looks great as part of an all-white cabinet setup. Very powerful microwave. A little expensive but worth it.
I would recommend this to a friendShort service life (2 years)
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the service life of this appliance. Keypad started having problems with some button not working, now none work.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Good and quiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was installed a few weeks ago. It looks good and functions well. It has a very soft hum when heating so that is good. It is also easy to clean. I cannot speak about reliabiliry because it us still quite new.
I would recommend this to a friend - Cons mentioned:Door, Quality
4 years old, broken lock rail, not parts sold!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sad to see Kitchen Aid not supporting its own products. 800 dollar unit, 4 years old, two repairs so far, and now the third repair I am told KitchenAid does not sell the plastic rail that allows the door to open and close. They said sorry, since it is a counter top unit. I would avoid Kitchen aid until they get there act together. I could have purchased a much cheaper unit if I knew Kitchenaid was sellting throw aways.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thomas, thank you for your review. We would like to inquire about your review with you. If you have not had your issue resolved, please email us at [email protected] at your earliest convenience with your username (Thomas), a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, KitchenAid Social Care
- Cons mentioned:Door
No good quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted four years. It's falling apart. The display flickers, some of the segments don't work. The push button to open the door broke in half. Now the buttons are intermittent. Shopping for a new one. NOT getting Kitchen Aid.
No, I would not recommend this to a friend Forced to buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is perfect. Too bad that kitchen aid doesn’t have replacement parts and they force you to buy a new one.
No, I would not recommend this to a friendSolid microwave for price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Second time we've had this model of microwave. The first one lasted 8 years.
I would recommend this to a friend