Customer Ratings & Reviews

It’s beautiful and sturdy, but noisy. Also, the directions that were included were minimal. It’s pretty complicated to use. However, when I called the KitchenAid hotline, they were very helpful.

Top notch equipment. Got this model as many others have reported as a great replacement and pricing for what you get.

We purchased this microwave as soon as it came out. We were excited about the convection oven aspect along with the sensors. It was between this and the GE. I had heard so many good things about the GE but we decided to go with this because of the reviews and the looks (it is a BEAUTY).........but sadly enough it does not live up to its name or style. 1. We never use the convection oven even though we bought it for that very reason. Why?? It takes close to 15 minutes to warm up for convection then you can use that function. That is ridiculous! I can cook almost immediately in my toaster oven which actually cooks. So aggravating!!! Spend $1000 and don't even use the main function. 2. The sensor function doesn't work. No matter how many times I have tried softening butter it does not work. You have to use the soften function almost 3 times to get it to soften and you have to make sure that you don't melt it. Pretty much all sensor options are worthless. Conclusion: Pros - This is a beautiful microwave. It does basic microwave functions without issues. Cons- Convection feature is worthless. Sensor feature is worthless. This microwave is worth $300-$400 because of the looks and name other than that it is an overpriced appliance

Perfect addition to our new kitchen!! Kitchen Aid appliances are beautiful and very functional!! Sooo happy with this purchase

Awesome microwave sleek very efficient and elegant looking heats up food really fast.

Prettiest microwave ever! I love the controls on the bottom. It works for shorter people. Waiting on a custom cover.

This unit is virtually identical to The Jenn-Air. Both great units. Very quiet. Extremely uniform defrosting and re-heating. I love that the touch controls are not silk screened.

Product is nice but when I opened it from it's packaging there was a huge dent in the side. Still worked so it was installed

Bought this KitchenAid Microwave for Christmas for my wife and in 3 months it stopped working. It started to display an open/close door error. We would open and close the door repeatedly and still the error. The first repair man came out and replaced the latch in the door. It worked for about one day and then the same error again. The latest error is that the display goes haywire and lights up everything on the display panel like it has a problem with the motherboard or something (see picture). We are now onto our second repair. When we call KitchenAid to report the problem they refuse to replace the microwave and instead try to push a $235 extended warranty plan. This is the first KitchenAid appliance we have had, would not recommend them and will not be buying anymore KitchenAid products!

We really like the controls along the bottom of the microwave. The display is super easy to read. Controls are simple and straightforward. Stainless is the way to go!

Do not purchase this microwave because it’s a waste of money. I receive a message stating open door / close door and the microwave simply will not start. Yes, the door is closed but still no success and customer service was useless. I tried to order parts but they didn’t find this part to ship me. I start reading reviews and found this same issue with the exact microwave has been a problem for years. Please keep your money and forget this microwave no matter how great it looks. This was too much money to pay for a microwave that only last 2 1/2 years. Sad part, it stop working at the beginning of the pandemic and I couldn’t make popcorn or hot chocolate. It’s not a two star, but they won’t let you select one star. Total waste of money.

I replaced my 2008 model KHHC2090SS-2 with this model on 1-11-2020. My 2008 model worked beautifully for 11 years. I could put 4 boiling pots on my stovetop at the same time and the vent removed every drop of steam. With this model I can’t even put one boiling pot on the stovetop with the fan on its highest setting the 2/3rds of the microwave front is drenched and dripping. The air blows strongly out of the exhaust on top but the vents underneath won’t even hold a paper towel or the thinnest napkin. I contacted Kitchenaid and they sent a local service tech out. He looked at it and said nothing he could do. Best Buy tech said sorry that’s just how they are. I can’t accept that answer especially when my 11 year old microwave performed amazingly. Microwave is 1 month old today and I can’t get support from Kitchenaid or Best Buy. Needless to say I am very disappointed and unhappy with this purchase.

We bought this microwave as part of a display unit. Apparently this microwave is from 2015. The microwave does not heat evenly throughout the microwave and it’s under manufacture warranty. For instance, if we cook some breakfast sausages most will be great but some will be ice cold still. Same will happen with microwave pancakes and hot pockets. If we overcook then the good ones become hard. The company sent Diamond Factory Services to our house to service our microwave. They placed a cup of water in the center of the microwave and found that the water heated up. The workers called technical support which said the microwave is working fine. We were prepared to show them the problem with real food but they refused to take the time to inspect the problem. Apparently Whirlpool/Kitchenaid do not stand behind their products. They pretend that they do but they really don’t want to deal with problems that aren’t obvious. I would not recommend buying Whirlpool/Kitchenaid.

I love my convection microwave and doubt I will ever steer away from kitchenaid!

Really impressed with this microwave , has so many options still learning everything love it

Its a good quiet microwave and oven works good as well.

Practical. Nice looking and user friendly. Cooks delicious food.

Very nice microwave. We love the oven feature as it’s essentially another oven. And Kitchenaid quality is always great

Received shipment with dent. I am on call with rep

When we began searching for a replacement microwave, I had only a few requirements on the list (after all it's something we've used for years to heat up stuff quickly). I wasn't looking for one that was also a convection oven. It has been very easy to pick-up on how to use it. My wife's first day she prepared a turkey breast using the convection feature (something I was skeptical about) and it was great. Frozen pizzas now go in here and are done faster than in either of our other (2) ovens. Cleans up very easily. We have ours vented through ducting outdoors and it works much better & quieter than our previous microwave. The tone that plays when it's done is a little on the quiet side (if that's a concern for some), although I find it more pleasant than the beeping our old one did. I can't speak to the long term reliability of this unit (only had it a few weeks). So, far it seems much more substantial in build quality than the previous one we had. My wife has been very happy with it. She says that the oven is more intuitive than our previous one. I initially was skeptical about purchasing something this feature rich (figured most of it wasn't necessary) but, after a few weeks of use.. it would be hard to go back to our old unit. Pleasantly surprised.