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Customer Ratings & Reviews

Model:
KCM1203OB
SKU:
8813016
Your price for this item is $159.99

Customer rating

Rating 2.3 out of 5 stars with 8 reviews

38%would recommend to a friend.
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  • Rated 2 out of 5 stars

    It works

    It works

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    Posted .

    It works but it doesn't pour out good the digital display quit working after about 6 months I don't like it much

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good coffee maker!

    Good coffee maker!

    |
    Posted .

    Thermal Carafe is definitely not 12 cups. When I read the other reviews I decided to measure before filling the water container. You must be very careful not to overfill because the container markings are misleading and the thermal carafe will overfill and leak coffee everywhere. I like the removable water container. It makes it much easier to fill. No more water pitcher for me! I also read where the flow of coffee when pouring is extremely slow but this is alleviated by pushing the lever when pouring.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    PIECE OF GARBAGE

    PIECE OF GARBAGE

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    Posted .

    KitchenAid is usually a good product. I ordered a NEW coffee maker; not refurbished and not open box. When it arrived there were coffee stains inside the pot. Then the display quit working and the handle started to come loose on the pot. BEST BUY REFUSED TO TAKE IT BACK BECAUSE I CALLED ON DAY 18 - 3 DAYS OUTSIDE OF THE "NOT ELITE STATUS MEMBER" RETURN POLICY OF 15 DAYS. Best Buy - you lost a customer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT pleased with this purchase.

    NOT pleased with this purchase.

    Posted .

    Well....it's a beautiful machine, all the parts are well put together, i love that it's a 12 cup with the thermal carafe, AND it came with a gold filter which is grand!! The machine design requires the carafe be away (out of the place for it) in order to open the filter, which is odd, but it opens well and locks in place easily. The first couple times i used it, it worked famously! Perfect. Then the un-planned flooding began. It pours all over the counter and drips down to the floor - not every time, randomly. NOTE: i use this exclusively for tea - so there is a tea bag in the gold filter not coffee - so it's not that there's too much in the filter - it's not leaking out the filter. It leaks out over the top of the the lid for the carafe - runs down the handle and floods everything. It's happened when we only put 10 cup of water also (we thought perhaps 12 was too much for the carafe to handle) It happened when i poured a cup mid-brewing - so we thought perhaps that was the issue and stopped pouring mid-brewing. It still FLOODS! RANDOM floods.... so you start thinking whatever it was is gone, it's okay now..... then you leave it to brew and when you return it's to a flooded counter and floor. Arrrrrgh!!!! For the price - it should NEVER flood my kitchen. Ever. What the heck???? something is definitely wrong, but we sure can't figure out what it is. i orded this online - I want to return it and get my money back, but I tossed the box and now I'm not sure i CAN return it - or How to do it! Perhaps we just got a defective one?!? because it truly seems to be very well made and planned out. I love that the water water tank is removable, and that there is a filter inside the water tank. I just wish it wouldn't FLOOD the kitchen!!! I'm disappointed. : (

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Leaked

    Leaked

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    Posted .

    After 16 months, machine started leaking inside. It was out of warranty and contacted KitchenAid to see if they would help. They offered a factory reconditioned unit with a 6 month warranty at no cost. They shipped the replacement unit at their cost. I have been very happy with the design and operation of this product and the company's customer support.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Well-manufactured product

    Well-manufactured product

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    Posted .

    Like the coffee made by this maker. Like the overall design. Don't like the pouring operation of the carafe, have to completely invert it to get all coffee out.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Returning for Refund

    Returning for Refund

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    Posted .

    Clunky, leaky, expensive, piece of junk. Disappointed with ease of product use and performance.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What a mistake!

    What a mistake!

    Posted .

    I bought this machine, and within the first month the black plate the carafe sits on was all scraped up and the black paint was coming off. Programming is a nightmare because the display is tiny and very dark. If you have a light on in the room, forget about setting anything because you can't see the display. The shape of the carafe makes it impossible to get all the coffee out. The filter access door started popping open after about a month of ownership. It does flood the counter/floor randomly for no apparent reason. Lastly, the handle broke off making it unusable. On the plus side, it did make good coffee and the carafe kept the fluid hot for a good amount of time. Overall, the worst coffee machine I have ever owned.

    No, I would not recommend this to a friend
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