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26 Cypress St
Williston, VT 05495
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Customer Ratings & Reviews

Your price for this item is $2,749.99

Customer reviews

Rating 3.9 out of 5 stars with 67 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers love the high-quality ice produced by the 15" 22.8-Lb. Freestanding Icemaker, frequently praising its quiet operation. Many appreciate its excellent performance. The stylish black stainless steel design is also a popular feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 67 reviews
  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Ice maker for kitchen

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good icemaker but did not come with water filter installed and should have.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Kitchen Aid Icemaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm quiet and always has ice available.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Kitchen Aid Under Counter Ice Maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ice maker Would buy again Has performed very well No issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KitchenAid icemaker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from Kevin. Worked hard to get order right.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Love my ice maker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved everything about the Ice Maker cannot wait to see it in my new kitchen

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Ice Maker

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I wanted. This item makes great ice that never gets stale. Expensive, but worth it. This is the perfect item to complete a home bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this ice maker it has a sellf clean button.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Kitchen aid ice maker

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Makes plenty of ice and they are small pieces of ice which I love

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good Ice Maker, Awful Service — Never buy here

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The KitchenAid ice machine is great. Best Buy is not. They sold me a heavy, undercounter appliance that needed two people and a dolly to deliver — and now they expect me to drag it into a store for repairs like it’s a toaster. Total scam. If I had known this is how their protection plan worked, I would have never bought from them. I will never buy another product from Best Buy again. Buyers, be warned: once they have your money, you’re on your own.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Ice Maker and would like to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 3 out of 5 stars

    Best Buy poor customer service.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works it makes ice well. Handle was loose. Had someone out to fix it. It came loose again so BB replaced the unit. New unit stopped working after a month. (Drain pump failed rendering the unit and in operable). Spent $30k on one order and has every installation problem you could imagine with Best Buy. Logistically they have ZERO idea what they are doing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Great Icemaker

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this icemaker. We've had several over the years and always go with KitchenAid

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Great ice machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice taste so good that I’m drinking more water. I really like my new ice machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Wonderful ice maker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has a group of co-workers that work together to get all the answers, and understanding I needed to pick out my appliances. We love our ice maker

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Great Icemaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Icemaker, makes great ice and we love it. Would highly recommend this Icemaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice maker the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product I love it! It looks good on my kitchen island

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 1 out of 5 stars

    Do not buy a BEST BUY protection Plan!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker is great. Best buy screwed up the install as always. Finally got the right people out and ice maker was leaking all over. Had to call my own repair person bc Best Buy had sold me a protection plan that would not cover a botched install. DO NOT BUY BEST BUY protection plans ever is my advice.

    I would recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the black stainless steel. Works great so far. Fast delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect addition to the bar!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install had up in running in virtually no time. Performance is exactly as described.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Love the ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great ice maker. works better than expected. looking forward to enjoying it for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Great for get togethers

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a game changer when it comes to get togethers and having clean fresh ice.

    I would recommend this to a friend
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